Ratings based on 1,287 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from kent

Seafront hotel

Posted 13-Feb-2017
Pros: Staff were friendly. Breakfast was good
Cons: Beds could be updated and more comfortable
Location: Central location. Near to all amenities
Check in was a bit chaotic! Only two receptionists trying to book a high amount of people in. Bedroom was below standard in that the bed creaked and groaned at the slightest movement, and was small and noisy as there was generators outside the window. Service in the bar was very slow, and food not dry hot
3out of 5
Recommended
for Everyone
by A verified traveller

Pleasant hotel, cold room

Posted 23-Jan-2017
Pros: The location
Cons: The heating
Location: Only visited for a family event, not local attractions
Hotel Parking was the first challenge, the height restrictions meant we couldn't park at the hotel but no alternative information is available on their website so ended up shelling out £35 for an overnight stay, almost half the room price!!. Check in was easy & the staff attentive but the room was freezing. We were attending a family event in the evening so set the thermostat to 26 to warm the room whilst we were out, it didn't. Still freezing at 1am and it didn't improve overnight. Room was great & nice & spacious but all let down by the temperature.
4out of 5
Recommended
for Everyone
by A verified traveller from South east

Victorian splendour, one of nicest in Brighton

Posted 03-Jan-2017
Pros: Large room large bed, beautiful view, pool and gym, good position.
Cons: Better service, better repairs, bath to fit two, fridge in the room.
Location: Central, beach view.
A lovely hotel with large rooms, marble clad staircases etc. However, the hotel was managed far better before Hilton took it over. The welcome was unwelcoming, I arrived 10 minutes before check in time and was told with no friendly smile or apology to come back in an hour and even then the room might not be ready. I had left my bags in the bag room and on check in was told they would be taken to my room. Two hours later I had to fetch them myself. The toilet took multiple pumps and good luck to get it to flush, I complained and was told it would be repaired, 44 hours later I left the hotel with the toilet still unrepaired. I suspect room 415 will still have the same problem now. This was a premium room in a top hotel, come on Hilton I deserve better.
4out of 5
Recommended
for Everyone
by A verified traveller from Hampshire UK

Fantastic stay.

Posted 07-Dec-2016
We knew the hotel was likely to be busy as we were attending a large event nearby so arranged to arrive as close to check in time as we could to avoid the rush. This turned out better than we could have expected as we were upgraded to a sea view room and what a view! The old pier ruins against the sunset. The room was clean and comfortable with modern furniture and fittings. The bar area was lovely and had a terrace overlooking the sea for those hardy enough to brave the autumn chill. There was a queue for breakfast but tea and orange juice were available to those queueing and the queue was actually quite fast moving. The breakfast was well worth the wait through, delicious. We found all staff members to be friendly, cheerful and helpful. For those very sensitive to street noise I would recommend either a room with out a sea view or a room on a higher floor as being a historic building there is secondary glazing in the original frames rather than full double glazing. We did not have any issues but if you are very sensitive it might be a problem. All in all we thoroughly enjoyed our stay at this beautiful and grand old hotel.
3out of 5
by A verified traveller

If you have shares in Hilton, sell them.

Posted 23-Nov-2016 on Hotels
Although the hotel is still one of the landmark buildings on the sea front, many of the bedrooms are tired and in need of updating. Unfortunately it is not alone within the Hilton chain in this respect. What sets this particular location below others is the rather poor service. I had booked five rooms for the night and although the hotel appeared not to be full there were clearly insufficient staff to cater for the amount of guests. This resulted in a queue to check in, a queue in the bar, a queue for breakfast and a queue to check out. In trying to cater for the the situation the staff were rushed and not particularly helpful. A real shame, I have been a fairly loyal customer to the Hilton over the years and will think twice about booking another in the near future. The brand appears to be on the way down.
2out of 5
by A verified traveller from UK

Staff were nice, hotel could do with an update

Posted 22-Nov-2016 on Ebookers
Staff were great. Rooms clean but in need of updating, especially better beds. Breakfast was expensive!
4out of 5
by A verified traveller

Great Stay

Posted 17-Nov-2016 on Hotels
Great Room And Service
4out of 5
Recommended
for Everyone
by A verified traveller

Functional - bed for the night

Posted 14-Nov-2016
Cons: Room too hot.
Location: Great location. Easy walk from the station.
I really only needed a bed for the night and that's what I got. Room ok. Clean. Too hot, but hotels always are. Very noisy at night but that's not the hotel's fault. Didn't use any of the available facilities.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Nov-2016 on Hotels
4out of 5
Recommended
for Couples
by A verified traveller from Bristol

Great location, comfortable, good facilities.

Posted 14-Nov-2016
Pros: Charming old building with interesting features. Efficient and friendly staff. Lovely location on the seafront. Hotel has everything you need. Our room was at the back but very nice; the bed extremely comfortable; roomy bathroom. By its design, the hotel has large rooms and high ceilings. We didn't use bar or restaurant but both looked nice. Swimming pool is a decent size with sauna, steam and jacuzzi pool, and there are other health and beauty facilities.
Cons: I think a refurbishment of the lifts might be a good idea. But a slightly rickety lift is the only thing we could criticise!
Location: Almost opposite the 360 BA ride, hotel is centrally positioned on the esplanade. Easy to walk to the shops, Lanes, pier; all amenities are close by.