Ratings based on 1,326 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Bucuresti

nice hotel close to the beach

Posted 28-Jun-2017
quiet, good location; ienjoyed staying there; close to anything
3 out of 5
by A verified traveller

Large room but service, staff and food poor

Posted 04-Jun-2017
Pros: Large room and the view
Cons: staff, room service quality of food
Nice large room with great view of the sea. Let down by lack of toiletries, gowns, and all those extras you would expect from a Hilton. We were told check in could be 3pm, we arrived 3:45 only to be told our room was not ready as they were busy. No apology just an arrogant staff member who couldnt care less. Was told room would be ready by 430 and we would be sent a text to let us know when the room was ready. Text never arrived, I called the hotel at 500 and was told the room was ready, I said why did no one text me or call as agreed, another staff member arrogantly said they were busy and they did not have the time! Were given room key that didnt work so had to walk back to reception to get another, again a rude member of staff said it was probably my fault as I probably kept the door key card next to my phone. I said I didnt and staff member just ignored me. Room service food was very basic and not worth the money.
3 out of 5
Recommended
for Everyone
by A verified traveller

Lumpy bed

Posted 04-Jun-2017
I went with my daughter and granddaughters 14 and 12 as a birthday treat. We have started doing this for the girls. We had a lovely family room. The fold down couch was not set up till well after 9.30 when we had to go and find someone to do it. My daughter and oldest granddaughter went to bed but kept rolling in the middle and the bed was lumpy. I divided I would sleep there and the three of them got in the big bed. The springs were digging into my back so I had to sleep on top of the quilt and cover up with the bath towels. As you can imagine I had a horrendous nights sleep. They did offer us a late check out as compensation.
4 out of 5
Recommended
for Everyone
by A verified traveller from South Wales

Comfortable Hotel Right On The Beach

Posted 04-Jun-2017
Pros: The views from the room.
Cons: The wifi connection.
Location: The hotel is right on the front and within easy walking distance of the town centre. We enjoyed visiting the Sea Life Centre and the Toy Museum.
Spent a very enjoyable stay here. Nothing is too much trouble for the staff who were very friendly. However the wifi connection was very intermittent being down more often than not in the evenings. I also found the 12.5% service charge when we ate in the bar a bit steep.
4 out of 5
Recommended
for Everyone
by A verified traveller from Langley, UK

Near the beach but overpriced.

Posted 03-Jun-2017
Pros: Staff, design of public spaces.
Cons: Rooms in the back and pool facilities.
Location: Brighton beach. Sea, beach, cafes, parties, fish and chips a the beach, old town, Pavilion, theatre, music, fringe and other festivals, shopping, etc.
Stunning dining hall with excellent breakfast and views of the sea. Rooms without sea view have depressing views and do not feel like a supposedly posh hotel. Staff are brilliant and very friendly. Pool is.dark, small and a bit run down. Great interior at public spaces. It's only worth it with a great discount and a room with sea view.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southend, Essex, UK

Lovely hotel but sweltering hot

Posted 30-May-2017
Definitely earned it's 4 stars in it's day, but maybe not reviewed by Michelin recently :) A few niggles but great character and brilliant location. No air conditioning not normally a problem but the weather was amazing and we all baked in bed. King bed was actually 2 beds pushed together so I slept in the crack, sofa bed not the best. Still loved it though and would stay again.
2 out of 5
by A verified traveller from London

Posted 29-May-2017
First of all, hotel is situated right in front of the sea. Lovely view from the front of the hotel. Entertainment all around, restaurants and shops. Now back to the hotel, rooms are not as they seem from the photos. I booked a double room and got a single room, went back to reception, they changed it for a renovated new room. Once I got there, it was better but bathroom was tiny. Two people could not fit in there. Breakfast is good, different varieties of food to choose from. Interior of the hotel is beautiful. Facilities are not up to par, ie the gym and indoor pool. Overall what I paid for, I should of got way better for, room included.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2017
A clean hotel. Conveniently located and has great amenities. Breakfast buffet is amazing.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Very close

Posted 20-Apr-2017
It was amazing the staff really care, got a free desert with happy birthday on it once I came into the room. Can't wait to come back
5 out of 5
Recommended
for Everyone
by A verified traveller from chesterfield

just excellent!

Posted 05-Apr-2017
Pros: just a very smart hotel with great staff!
what a great hotel..right on the sea front,very clean and comfortable room! it has a great pool and sauna so a great way to start the day! very helpful staff and has a very smart bar/terrace to enjoy a very classy drink!!