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"I have stayed in Punta Cana twice before, but this was by far the best resort experience, especially because of the incredible service from the staff. Everybody was positive and glad to help. A special thank you to Hector at the front desk, who helped with the room and made sure I received a quiet room. I also want to recognize Vivian and Raquel for going above and beyond with my food allergies and helping arrange special meals during the stay. Their care and attention made such a difference. Santiago was also extremely helpful and careful whenever delivering room service food. The coffee shop was amazing and so cute, and Yordania always provided excellent service with such a positive attitude every day. At the Kitchen Table Buffet, Santa always made sure I had everything, and was so attentive whenever I walked in to get food. The beach is definitely windy and has surf, but honestly it ended up being not a problem. I spent time there every day from around 9am until 4pm, and the breeze kept the weather comfortable so I never felt overheated, unlike other resorts where after 1 hour I wanted to go inside. The overall resort is not large, which made it easy to walk and explore. The gym is fantastic and has TechoGym equipment. The wildlife is also unique with parrots and small birds- definitely check out the Eco Park walk. Overall, this was such a peaceful and relaxing vacation, and the outstanding staff made it unforgettable."

"Not a clean place"

"Nice"

"No me gustó la atención del personal no t atendía y atendía diferente a otras personas ,demasiado mosquito terrible y le falta animación lo único bueno fue el personal q trabaja para expedía Luis nos atendió muy buen y siempre estuvo al pendiente de lo q se necesitara ,el trasporte q te movía dentro del hotel no paraba No recomendaría este hotel."

"Only problem was we tried 3 different rooms upon arrival because the ac wasn’t working but they were very willing and helpful. Also, the restaurant reservation system is wonky, but again, they were very helpful and booked them for us. Staff was amazing. Daily pool activities, lovely bartenders, really fun. Bring bug repellents. "

"I really enjoyed my stay at Excellence El Carmen. Had no trouble communicating with the staff. Our room was clean. We upgraded to Club. The only complaint about that was the pool service. We were served drinks at the beach club but at the pool, no one came around. We had to go to the bar if we wanted drinks. We had our free water therapy which was wonderful. We paid for the upgrade head and shoulder massage. Disappointed with that because my friend and I both paid for 30 minute upgrade and the service was split between one spa person. I feel we should have got 2 people for that part and a full 30 minutes each."

"Very decent hotel. "

"I did not use pool. Breakfast was so so"

"Absolutely loved our time here. All the staff was amazing and very friendly and helpful. The food was wonderful and our favorite. This is by far my top vacation destination so far. Will be back."