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Overview of Carlton Palace Hotel

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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Minibar, in-room safe, desk, blackout curtains
VIP Access

Carlton Palace Hotel

5 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationAl Ghurair Centre14 min walk
    Popular LocationFish Roundabout16 min walk
    Popular LocationDeira Twin Towers Shopping Centre17 min walk
    AirportDubai (DXB-Dubai Intl.)7 min drive

Choose dates to view prices

Executive Room

4.3/5 guest room rating
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Family Room

  • Sleeps 4
  • 1 King Bed

Deluxe Single Room

4.7/5 guest room rating
  • 344 sq ft
  • Sleeps 1
  • 1 Single Bed

Executive Single Room

3.8/5 guest room rating
  • 344 sq ft
  • Sleeps 2
  • 1 Single Bed

Junior Suite

5/5 guest room rating
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room

4.4/5 guest room rating
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About this area

Dubai

Located in Dubai's Deira neighbourhood, Carlton Palace Hotel is in the business district and near the airport. Dubai Festival City Mall and Dubai Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo and KidZania. Travelling with kids? Make time for Sharjah Aquarium, or head to an event or a match at Meydan Racecourse. Spend some time exploring the area's activities, including golf lessons and golfing.
Popular Location

What's nearby

  • Al Ghurair Centre - 14 min walk
  • Fish Roundabout - 16 min walk
  • Deira Twin Towers Shopping Centre - 17 min walk
  • Reef Mall - 19 min walk
  • Al Seef - 5 min drive

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 7 min drive

Restaurants

  • Al Shindagah — 1 min walk
  • Al Diwan — 1 min walk
  • Beirut Restaurant & Grill - 8 min walk
  • Golden Fork - 8 min walk
  • Hardee's - 9 min walk

About this property

Carlton Palace Hotel

Family-friendly Dubai hotel in Deira, near City Centre Deira
This hotel features 3 restaurants, an outdoor pool and a nightclub. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 212 rooms feature thoughtful touches such as bathrobes and slippers, plus living rooms and TVs with satellite channels. 24-hour room service, minibars and free newspapers are among the other amenities available to guests.
Carlton Palace Hotel offers 212 forms of accommodation with minibars and a safe. This accommodation offers separate living rooms. Televisions come with satellite channels.

Bathrooms include a bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 77 for adults and AED 35 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate living room
  • Slippers

Policies

Check-in

Check-in from 2 PM - noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 77 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 388 out of 993 reviews
5 - Excellent 39%
Rating 4 - Good. 393 out of 993 reviews
4 - Good 40%
Rating 3 - Okay. 122 out of 993 reviews
3 - Okay 12%
Rating 2 - Poor. 48 out of 993 reviews
2 - Poor 5%
Rating 1 - Terrible. 42 out of 993 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

This hotel is antique in comparison to the other hotels in the Dubai area. It's interior decoration reminds me of the 30s. I like the stairwell; however, I felt like I was on the set of the movie called the "The Shining". The room was clean but the bed was very low. Luckily, I only rented the room for 1 night due to receiving my first vaccination shot.
Stayed 1 night in Apr 2021

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
the rooms are very old and had very very bad smell. i guess they mix smokers with non smokers guests. terrible experience. this can't be 5 stars hotel .
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Old luxury.
Grand hotel with old rooms. Needs some sprucing up as the furniture is very worn and stained for a five star. Excellent staff and service. If it is ever renovated it will be top notch.
Stayed 1 night in Jan 2021

2/5 Poor

Stayed 3 nights in Jan 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2021