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"Did not have breakfast there. The room was clean and air conditioning operated well. The shower needs improvement. Partially fixed door and the rest open makes the water spill on the floor and wet it. There should be sliding door installed to prevent water spillage. "

"Nice comfortable hotel with later checkout at 11am. Our room was not ready so they kept our bags so we could enjoy our stay. Would have liked them to notify us when room was available as I feel 3pm is pretty late in afternoon to get into your room. Staff were friendly and offered a breakfast deal. One lift was closed and this lead to a bit of a wait up and down. Miss the old rooftop pool."

"The room stinks with cigarette smells. Pillowcase and towels have stains"

"Unfortunatley my friend had an injury during our stay , ended up in hospital for 1 night, then back to the hotel. A long walk on crutches to hotel room with no offer of a room closer to lift till all too late when an enquiry was made. I believe the receptionist could have shown initiative in this situation we found our selves in rather than expecting me to continually make requests . Other than that the rooms were clean and comfortable, all being well health wise its a great place to stay. "

"It was such a wonderful stay - loved it."

"room had everything and staff very pleasant"

"Excellent breakfast with many options to meet everyone needs. Staff was helpful to resolve key issue and good recommendations for restaurants."

"Aircond didn’t work properly. The Hotel had good facilities & close to everything"

"Well we’re do we start , room is dated no view paid for a upgrade spa room stuck in a corner ,carpet is a risk hazard waiting to happen ,frays as you walk into bathroom and throughout room had to ask for a additional chair so we could sit and eat as there was only one (1) chair in room Ordered breakfast and it the order on the door well and truly before the 230 am cut off woke up to NO breakfast when looked outside the door at 900am order still hanging on door come home to the the bathroom not cleaned at all spa still dirty This is the worst experience we have experienced with Novatel which we have frequently used for our previous accommodation Ordered room service for dinner and had to wait 1.45 hours for it to arrive then at 400pm dirty tray still sitting outside room ,DISGUSTING NOVATEL MELBOURNE ON COLLINS PICK YOUR GAME UP "