Díaz Ordaz Holidays from £977

Everything was very good

We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.

I have been to this property multiple times. The rooms are excellent. The all inclusive option has become worst over the years. Currently, there are restaurants and menu items that can’t be ordered under “all inclusive”. Also the alcohol included is very limited and cheap brands. They overcharge you for the non covered items. Internet access is limited in some areas of the hotel and in some rooms in the suites.

I enjoyed the property, especially the forest, the beach area, the views, and the feeling of being surrounded by nature. That was my favorite part of the stay. The food options were fine, though not outstanding. One thing I did not like was that the restaurants had no air conditioning, so every meal was uncomfortably hot and I was sweating heavily. This made dining there inconvenient.

Excellent in all ways