Search Casino Hotels in Berkshire

"Clean room, excellent breakfast bar and all-day menu, lovely view from the brasserie on to the Thames. Also, very convenient to train, Castle, restaurants and shops. Disappointed to have a room with a poor window view on to a narrow passage way. A couple of other minor irritations could be resolved through calls to reception/maintenance staff. I’d stay there again, but would stipulate room preferences."

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"Really clean room. Lovely grounds and entrance into the lobby. Everything was perfect. Usually hotel rooms in these places are noisy and cold but this was perfection. Staff were really nice too."

"Room was clean staff helpful breakfast was good "

"Was ok for the money, staff very nice and helpful. Sofa bed that was for the children was very uncomfortable. "

"The room was clean, beds comfortable, an easy check in and great hotel for a flight out of Heathrow the next day."

"Excellent location, lovely room"

"We booked here for Saturday 28th March, the tv didn’t work (called maintenance and this was fixed) and the coffee machine was missing. I received an email 3 days before our stay to inform us there were renovations ongoing and the bar would be closed. This was particularly frustrating as we had booked this hotel in November. There had been no communication before hand, so no opportunity to book a different hotel. "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."