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"The hotel and grounds are beautiful and the staff in the spa were so lovely. Unfortunately the pillows were lumpy and bed was hard you could feel the springs. You could hear the guests in the room above you. Not a quiet hotel in the evenings around the guest rooms. Had to join a line every morning for breakfast if you wanted eggs. "

"We’ve been to Bali 5 times. Each time staying in a new place. It wasn’t that the other places weren’t good. But we kept thinking we could do better. I can say with confidence the next time we come to Bali we will be looking immediately to Potato Head for availability. Everything met or exceeded expectations. The grounds are stunning. The pool is luxurious and large with a picture perfect view. The staff are all so friendly and really try to remember your name. We even got a free tote bag and a stainless steel water bottle each on check in. Hotel guests get access to their own section of the pool and day beds seperate to the beach club and we found we always got a day bed (not always in the front row though, first come first served) and always found our own space in the pool. Sunset is incredible! We booked a sunrise room and it was beautiful and functional. Not too big and not too small for a couple. Free water and some fun treats were also in the room. I will say that I don’t think it would be worth paying extra for the bamboo room but maybe it is. Spa treatments were affordable (cheaper than Aus but maybe expensive for Bali) but were really amazing! We got 2 x 2.5hr massages which were so relaxing. Food was tasty, especially the A la carte breakfast. We only ate from the beach club menu which was tasty but maybe a little limited. 5 days at the resort and we found we were repeating meals. All in all an amazing stay. Book and you won’t be disappointed!!"

"Great property "

"Great stuff and good access to beach and any other places."

"you cant fault the experience at all, they make you feel like royalty "

"Great smiles and service abound from the time u set your feet on the property. We had dinner at Fire; Dwi and Raya were a gem, showing us the backstage and paying close attention to our every need at dinner! W Bali as a landmark needs no intro as well with it’s iconic pool and beachfront"

"We liked the nice quiet surroundings, and the restaurant offered excellent breakfast buffet and evening meals. Not crowded at all."

"The property was really nice. The staff were very friendly and helpful. The rooms were nice and clean and all of the facilities were working and available. "

"This is my third stay at this property, first time travelling solo. My return was based on previous service, the great food on previous experience and close proximity to the airport. The good stuff: 1. Reception was amazing as always. Dewi, Riyan and Kelvin are such great hosts and helpful. 2. Room make was beautiful as always. It seems to never age! 3. Room was very clean and had the right amenities for my stay. Now the not so good stuff: 1. Mosquito management seems to be lacking. Had a few in my room and the pool area was infested. 2. Rooms require sound proofing. Could hear the loud music from the neighbouring mall and from the corridors at the odd hours. 3. Restaurant staff were a let down. Lack of attention and service even during slow periods. Lack of common courtesy re bills being signed after I finished meals and not while I had a fork in hand and food in mouth. I waited for a wee bit around the pool area for service when I had asked and told that I would be attended to by the pool if I wanted food/drink. Look I get it, the tourism sector is shock starting in most countries but common courtesy and communication should not be compromised. Overall, a good and comfortable stay but some missed opportunities where the hotel can maximise revenues if they got the fixes right. I may be back but think will sus out other properties next time."