"Amazing Stay! Must stay here! "
I will start off by saying that this hotel is wonderful and the staff were the highlight of our stay. They were very accomodating, and always served us with a smile- definitely 5-star quality! We had only one staff issue at checkin- we could not understand her English. Also the "All-Inclusive" experience was supposed to include our own "personal" butler during our stay, but this wasn't the case. Someone showed us our room, and then left. She did not offer to help us unpack, as was listed as one of the benefits, or explain the laundry service. The butler was just a staff member who was available for questions, who served an entire floor of rooms. We thought it would be more "personalized," I guess. The room itself was phenomenal! It was soooo spacious and the view was spectacular! We stayed in the honeymoon suite with the private infinity pool. Note: The private room pools only get sun from 6am- 10am, then are cold and in shade. They need a heater. The staff did a superb job of cleaning our room each day and the turndown service was also very nice. The food was Fabulous, especially at Crystal Blue restaurant!! The one downside was the drinks...they all had a hairspray-like alcohol flavor. And the cocktails were not sweet enough. We were afraid to drink them, and they need improved. Also would be nice for couples if the resort did not allow children. Very clean, modern upscale resort, with personalized attention. Overall, we loved our stay and will be back!!
A Traveller
