Desert Rose Aqua Park Holidays

The first room we checked into was dirty and we had to change rooms. The second room was ok but we found that the heater didn’t work. We reported it, a maintenance man came up but it was never fixed. The property is nice once you get beyond the gates (that looked like you were entering a war zone). The staff was friendly but our experience was just ok.

The resort itself is lovely, though it could use a few extra touches like robes and slippers. The staff were friendly overall, but communication before arrival was disappointing. I had reached out in advance to organise something and never received a reply, even though the team later confirmed they had seen my message. It’s also worth noting that for stays shorter than a week, the à la carte dining options aren’t available. While this may be common for all-inclusive resorts, it wasn’t clearly communicated ahead of time. On a positive note, the assistant manager, Ahmed, was extremely helpful and made a real effort to accommodate us during our stay. Overall, it’s a good resort and we had an enjoyable experience, but better pre-arrival communication would have made a big difference so do consider that if you have any special requests ahead of your visit.

The rooms were clean and the staff were courteous snd ready to help.