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Reviews of Crowne Plaza Danbury, an IHG Hotel

3.5 out of 5
Crowne Plaza Danbury, an IHG Hotel
18 Old Ridgebury Road, Danbury, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, and the staffs are friendly. Very convenient location to hop on the freeway.
Stayed 3 nights in Apr 2020

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good except the heating system.... on and off every 30 minutes... tough to sleep.
Stayed 1 night in Mar 2020
Response from Guest Services on 24 Mar 2020
We appreciate your feedback, and thank you for staying with us.

8/10 Good

Nancy, moncton NB

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No refrigerator in the room no microwave which was strange long walk to the check in desk but nice lobby
Stayed 1 night in Mar 2020
Response from HotelMgmt on 20 Mar 2020
We appreciate your positive feedback! Please know if you'd like any additional amenities added to your room, you may contact the front desk and we will do everything we can to accommodate you. Having said that, we're happy to hear that the rest of your experience was an enjoyable one! We hope to see you again soon, for a truly five star stay!

10/10 Excellent

KH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and polite staff. It’s a difficult time to be traveling with the COVID-19 scare, but the hotel was pristine and we felt safe at this location, in our time of need to be in town for a family matter.
Stayed 1 night in Mar 2020
Response from HotelMgmt on 17 Mar 2020
Thank you for your kind words! Cleanliness is our top priority here, and we're proud to employ the finest Housekeeping staff in the business! We're delighted to hear they could make you feel right at home, and we hope to see you again soon for another five star stay here at the Crowne Plaza Danbury!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from HotelMgmt on 17 Mar 2020
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
This is the 4th time I have stayed here, always very clean and efficient staff. My only complaint was the bed was low to the floor, and I don’t remember this before. The bed was a little lumpy again I don’t remember ever feeling this way before. Otherwise a wonderful stay and I’m sure I will stay here again.
Stayed 1 night in Feb 2020
Response from Guest Services on 2 Mar 2020
We appreciate your feedback and thank you for staying

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms designed for the disabled
We arrived late in the evening and were placed in a suite for the disabled. Though we were not in need of these accommodations, it was interesting to see how a room for someone in a wheelchair would be designed. We didn't even know hotels had rooms like this to offer. Kudos for designing rooms for the disabled as they have been undeserved until now.
Stayed 1 night in Feb 2020
Response from Guest Services on 2 Mar 2020
We appreciate your feedback, and thank you for staying with us

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
d relaxing.
Stayed 1 night in Feb 2020
Response from Guest Services on 2 Mar 2020
We appreciate your feedback, and thank you for staying with us.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire alarm went off at 6 am. I just got in at 3 am from the airport and up at 6 by the fire alarm
Stayed 1 night in Feb 2020
Response from HotelMgmt on 27 Feb 2020
We are terribly sorry to hear your stay wasn't as restful as it could have been. Please know the fire alarm never goes off on our property without reason, and it's only there for your protection. Still, we sincerely apologize for the rude awakening. That said, we're happy to hear the rest of your experience was a pleasant one. We hope to see you again soon, for a more tranquil stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from HotelMgmt on 25 Feb 2020
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from HotelMgmt on 25 Feb 2020
What a joy to receive your five-star rating! Thank you and we hope it won’t be long before you can experience it all again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from HotelMgmt on 25 Feb 2020
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy . I could hear the couple next to my room very loudly through the night & day. Not to mention someone was able to check in my room without me being there that i didn’t authorize smhhhhh. Desk clerk never gave me eye contact; she was very uppity!! She better show me some damn respect..sheets itchy I believe it was bed bugs
Stayed 1 night in Feb 2020
Response from HotelMgmt on 25 Feb 2020
We're sorry to hear your stay wasn't as restful as it could have been. Please know that if your stay is ever disturbed by outside sound, you may contact the front desk and we will do everything we can to mitigate the noise. Additionally, guest security is very important to us, and as such the only people who are permitted to enter your room without prior authorization is Housekeeping, and even then we provide Do Not Disturb tags to prevent this should you not want it. Thirdly, we apologize for any lapse in excellence of service by our staff. We will be working closely with them to ensure this remains a one-time error. Finally, if your bedding causes you discomfort, let us know immediately and we will change your sheets out for fresh ones. We hope you'll consider staying with us again soon, for a more relaxing experience.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from HotelMgmt on 18 Feb 2020
Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

10/10 Excellent

Notsure, Danbury

Business traveller
Liked: Staff & service
Lady at front desk was amazing. She is a great worker. Very sweet and attentive
Stayed 1 night in Feb 2020
Response from HotelMgmt on 20 Feb 2020
Your praise means the world to us! We're delighted to hear that our kind, helpful staff could bring a smile to your face! We'll be sure to tell our team to keep up the great work, and we hope to see you again soon here at the Crowne Plaza Danbury!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ivy at check in was super nice ! She helped me checked in early and checked in often . Clean room & really nice lounge on the 10th floor .
Stayed 1 night in Feb 2020
Response from HotelMgmt on 19 Feb 2020
Comfort is king here at the Crowne Plaza Danbury, and to that end we're proud to employ only the finest in guest service like Ivy, who goes above and beyond to make your stay great! We'll be sure to tell her to keep up the phenomenal work, and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from HotelMgmt on 18 Feb 2020
We are delighted we made such a great impression on you! Thank you, please visit again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from HotelMgmt on 18 Feb 2020
We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel for every body,great service
Stayed 1 night in Feb 2020
Response from HotelMgmt on 19 Feb 2020
Thank you for your kind words! We look forward to your next five star stay here at the Crowne Plaza Danbury!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling through
Check in was a breeze room was spacious and clean. Bathroom is a bit small but no big deal.
Stayed 1 night in Feb 2020
Response from Guest Services on 16 Feb 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good fitness facility, well kept, plenty of treadmills and weights. Very good breakfast buffet. Near highway, restaurants and shopping. Great for business.
Stayed 1 night in Feb 2020
Response from HotelMgmt on 8 Feb 2020
Thank you for your kind words! From our fantastic fitness area to our delectable in-house dining and prime location, everything here is here for your care and convenience! We hope to see you again soon, for another five star stay here at the Crowne Plaza Danbury!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from HotelMgmt on 4 Feb 2020
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2020
Response from HotelMgmt on 4 Feb 2020
We regret that your stay fell short of your expectations, and hope we will have the opportunity to regain your confidence and welcome you back in the future.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is courtesy. They make you feel welcome.
Stayed 1 night in Jan 2020
Response from HotelMgmt on 4 Feb 2020
Thank you for your kind words! We'll be sure to pass along your compliments to our staff! We hope to see you again soon, for another five star stay here at the Crowne Plaza Danbury!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Unfortunately the first room that I checked into was extremely cold as the heater was not working. After I called the front desk, i was moved to another that was all good. The rest of the stay was splendid.
Stayed 2 nights in Jan 2020
Response from HotelMgmt on 4 Feb 2020
We appreciate your kind feedback! It's wonderful to hear that our kind, friendly staff could provide you with the solution you were looking for, and that your stay was truly lovely! We hope to see you again soon, for an even better experience from check-in to check-out!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Services on 31 Jan 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Guest Services on 28 Jan 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another satisfied customer.
I’ve stayed at this hotel many other times and each time it’s a enjoyable experience from the front desk to the breakfast
Stayed 1 night in Jan 2020
Response from Guest Services on 28 Jan 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

Karen, NY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was clean and fresh ! Staff was friendly and helpful and breakfast was great (a wider variety that the other hotels I stayed with)
Stayed 1 night in Jan 2020
Response from Guest Services on 22 Jan 2020
We appreciate your feedback, and thank you for staying with us.

8/10 Good

Nicole, VT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the purpose of our visit to Danbury. My five year old enjoyed the game room & pool, hours of entertainment. Breakfast was good. The receptionist that checked us in very kind.
Stayed 2 nights in Jan 2020
Response from Guest Services on 22 Jan 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few days for a family funeral and it was a great choice. The rooms were a very good size so my husband and I weren’t tripping over each other like some hotels. The beds were comfortable. The morning breakfast was always fresh & tasted good. Having the choice to include it with the room fee was great. So convenient! I really have no complaints! They made our stay for a sad occasion to be a very pleasant one.
Stayed 3 nights in Jan 2020
Response from Guest Services on 22 Jan 2020
We appreciate your feedback and thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2020
Response from HotelMgmt on 17 Jan 2020
Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The bed was comfortable and spacious. The bathroom and carpeting was also clean. Everything was great. A And I had a good time
Stayed 1 night in Jan 2020
Response from HotelMgmt on 17 Jan 2020
We're elated to have provided you with nothing but the finest in comfort and care thanks to our pristine facilities and phenomenal staff! We'll be sure to tell them to keep up the great work, and we hope to see you again soon here at the Crowne Plaza Danbury!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from HotelMgmt on 14 Jan 2020
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from HotelMgmt on 14 Jan 2020
Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!

8/10 Good

Robin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from HotelMgmt on 14 Jan 2020
What a treat to find your near-perfect score, thank you! We hope to see you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from HotelMgmt on 10 Jan 2020
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

2/10 Terrible

Dorothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
There was a mix up with checking in and management nor service desk was patient enough to help. Not everyone knows the routine gor checking in. Room 425 had broken towel rack and bath racks and dirty towels left in room at our check in
Broken towel racks
Dirty towels
Stayed 1 night in Dec 2019
Response from HotelMgmt on 14 Jan 2020
Dorothy, I'd like to apologize for any frustration you faced when registering, and for the concerns with your bathroom. I will be sharing your comments with the team so we can be sure that improvements are made, as guest satisfaction is our priority. Thank you for taking the time to bring this to my attention and we hope you'll give us another chance to offer you the five-star experience our guests have come to expect!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited my needs and the room was nice. No complaints.
Stayed 1 night in Dec 2019
Response from Guest Services on 7 Jan 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Beds were amazing. Best night sleep in a long time. Showers were great. Definately would go back.
Stayed 1 night in Jan 2020
Response from Guest Services on 4 Jan 2020
We appreciate your feedback and thank you for staying with us.

6/10 Okay

iaysha

Disliked: Staff & service
It was just ok. The staff at the front desk not so pleasant
Stayed 1 night in Dec 2019
Response from Guest Services on 4 Jan 2020
We appreciate your feedback and thank you for staying with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from HotelMgmt on 3 Jan 2020
We are grateful you took the time to rate your experience. Please visit us again for another memorable stay.

2/10 Terrible

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful Service
I requested manager call me to discuss hot they handled security and phone calls. Manager was due in at 3pm yesterday and never Bothered to call me I will be calling corporate headquarters and filing a complaint.
Stayed 1 night in Dec 2019
Response from Guest Services on 4 Jan 2020
We appreciate your feedback, and thank you for staying with us

8/10 Good

Traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet very close to the highway. Restaurant in the hotel.
Stayed 1 night in Jan 2020
Response from Guest Services on 4 Jan 2020
We appreciate your feedback, and thank you for staying with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds was to small. Full size. I hope a queen size
Stayed 1 night in Dec 2019
Response from Guest Services on 4 Jan 2020
We appreciate your feedback and thank you for staying with us

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check in, staff very helpful-even in a busy New Years Eve!!
Stayed 1 night in Dec 2019
Response from Guest Services on 4 Jan 2020
We appreciate your feedback and thank you for staying with us

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice and clean. Staff was courteous. But, no ice machine on 8th floor and room did not have a refrigerator.
Stayed 3 nights in Dec 2019
Response from Guest Services on 4 Jan 2020
We appreciate your feedback and thank you for your feedback

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay, great price.
Stayed 1 night in Dec 2019
Response from Guest Services on 3 Jan 2020
We appreciate your feedback, and thank you for staying with us.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, comfy room and great breakfas
Comfy room and great pool. My family visited me and used the pool. Dinner at the restaurant was good, and so was the breakfast buffet. My "go-to" for my frequent visits to CT.
Stayed 1 night in Dec 2019
Response from Guest Services on 31 Jan 2020
We appreciate your feedback and thank you for staying with us.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Danbury!
Traveled with my daughter and two granddaughters. My son and his daughter came over and we all enjoyed the indoor pool; also enjoyed dinner in the restaurant. Great pool and it was even properly heated for our comfort. Beds were comfy, water was hot and breakfast buffet was yummy. We would put an in-room fridge on our wish list, though. I travel to CT regularly and will be staying here each time.
Stayed 1 night in Dec 2019
Response from Guest Services on 3 Jan 2020
We appreciate your feedback, and thank you for staying with us.