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Reviews of Americas Best Value Inn & Suites Cuero

2 out of 5
Americas Best Value Inn & Suites Cuero
3531 North Esplanade Street, Cuero, TX

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 187 reviews" "
Rating 8 - Good. 59 out of 187 reviews" "
Rating 6 - Okay. 20 out of 187 reviews" "
Rating 4 - Poor. 14 out of 187 reviews" "
Rating 2 - Terrible. 20 out of 187 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Frank

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad shape we could not stay and had to rent somewhere else. Filthy, with very seedy cars and people in parking lot. Bathroom in lobby was disgusting
Stayed 1 night in May 2024
Response from Alex on 6 May 2024
Thank you for being our guest. We will look into all issues mentioned.

8/10 Good

JEFFERY

Travelled with group
Liked: Cleanliness, amenities
The rooms and beds were clean The property needed some straightened up, there was 6 trash cans in one of the parking spaces. No BREAKFAST Pretty noisy right by the highway
Stayed 3 nights in Apr 2024
Response from Alex on 15 Apr 2024
We will work on these areas mentioned. Thank you for being our guest.

6/10 Okay

Andrew

Travelled with family
No breakfast. Coffee only. Lobby closed
Stayed 2 nights in Feb 2024
Response from Alex on 19 Feb 2024
Thank you for your feedback Andrew, we appreciate you being our guest. We apologize for the no breakfast, we are trying to convince the hotel owners to bring it back since the pandemic. Yes, our lobby is closed from 1:00 AM to 7:30 AM, these hours are posted on our doors and Expedia web site. We do have a night window for any after lobby hours needs. We will work on the breakfast, and again, we thank you for being our guest.

8/10 Good

Cameron

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Alex on 13 Feb 2024
Thank you so much for sharing your feedback. This means so much to us.

4/10 Poor

Randy

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Shower curtain was missing. TV never worked correctly.
Stayed 2 nights in Dec 2023
Response from Alex on 15 Dec 2023
We will work on these areas mentioned. Thank you for being our guest.

2/10 Terrible

Myrna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alex on 28 Nov 2023
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alex on 23 Oct 2023
Thank you for foe being our guest at Americas Best Value Inn Cuero. We appreciate you're feedback and love that you had a great experience.

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property isn’t nothing like the pictures. No lawn maintenance whatsoever. Rooms are dirty and not maintained. I will never get a room at this location again.
Stayed 1 night in Oct 2023
Response from Alex on 23 Oct 2023
We appreciate your feedback Joel and thank you for being our guest. This is not what we want for our guest, we will address all issues immediately. All web pictures were taken when the hotel was opened about nine years ago, we will discuss with hotel owners to update the pictures to more recent. We hope you will give us a second chance, we value your stay with us.

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities
Rat dropping on the bed in the restroom, Cricket’s everywhere overall dirty, sheets and pilllws smelled so bad is seemed they did not washed the sheets I do not recommend at all. Staff was ok
Stayed 3 nights in Oct 2023
Response from Alex on 17 Oct 2023
I'm so sorry you didn't have a great experience. We will address these issues with the room you were in. This is not what we want for our guest to experience, again I'm so sorry and thank you for making us aware of this problem.

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To start, the door could barley open. The floor and sink were dirty. There was no toilet paper, no hand soap, no mini shampoo and conditioner and the AC never cooled down. The toilet would hardly flush. The staff member was told the issues and replied “oh, the house keeper must of forgot to restock in that room”.
Stayed 1 night in Oct 2023
Response from Alex on 17 Oct 2023
I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Joshua

Stayed 3 nights in Sep 2023
Response from Alex on 17 Oct 2023
Thank you for foe being our guest at Americas Best Value Inn, Cuero. We appreciate you're feedback and love that you had a great experience.

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Very dated, dirty, smoke alarm missing, wires hanging in its place, potato chip crumbs on floor, beer tops next to bed. No soap bar. Not sure what I expected for cost but certainly not this.
Stayed 2 nights in Aug 2023
Response from Alex on 24 Aug 2023
We appreciate your feedback Robert and thank you for being our guest. This is not what we want for our guest, we will address all issues immediately.

8/10 Good

Billy

Business traveller
Liked: Staff & service
Okay place for the money. There was no soap or shampoo but I always bring my own anyway.
Stayed 2 nights in Jul 2023
Response from Alex on 28 Jul 2023
Thank you for being our guest Billy. We appreciate your feedback and look forward to your future visit. Very sorry about their being no soap or shampoo, our housekeeping staff will be notified of this and we will not let it happen again.

2/10 Terrible

Dana

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Alex on 8 Jul 2023
Thank you for your feedback, we will keep working towards a better experience. We appreciate you, and thank you for being our guest.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service...
Stayed 2 nights in Jul 2023
Response from Alex on 4 Jul 2023
This is what we love for our guest to experience. Thank you for sharing your five star experience. We appreciate you!

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Alex on 13 Jun 2023
Thank you for taking time to share your feedback. We appreciate it.

2/10 Terrible

Brandon

Stayed 2 nights in May 2023
Response from Alex on 30 May 2023
Thank you for your feedback, we will keep working towards a better experience. We appreciate you, and thank you for being our guest.

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was good except there was no coffee pot in the room. Traffic noise was horrible but that didn’t have anything to do with the room- just the location.
Stayed 2 nights in May 2023
Response from Alex on 24 May 2023
Thank you for being our guest at Americas Best Value Inn and Suites Cuero. We appreciate your feedback and love that you had a great experience. We apologize for no coffee pot in the room, we are in the process of ordering new coffee makers to be placed in our room. We hope you will stay with us again, and thank you for being our guest.

2/10 Terrible

Cherish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Alex on 4 Apr 2023
Guest have the right to provide their experience, what is yours? Is your review based on an assumption or did you have an experience at the hotel you want to share? Please provide your issues you had at our hotel and allow us to make it better. You may contact me at the hotel, simply ask for the General Manager.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuero's Best Hotel Stay
Always a pleasant stay. #greatful
Stayed 3 nights in Mar 2023
Response from Alex on 29 Mar 2023
Mr. Pierce, thank you so much for being our guest at Americas Best Value Inn Cuero. We appreciate your feedback and love that you had a great experience. I will share your comments with my staff, I know they will be very pleased. We look forward to your next stay with us Mr. Pierce.

2/10 Terrible

Lisa

Stayed 2 nights in Mar 2023
Response from Alex on 28 Mar 2023
My apologies for the inconvenience, this is not the experience our team works so hard to achieve. We make it a point to make things right on the spot. My sincerest apologies, seems we didn't get it right this time, and I can assure you we will keep working towards a better experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alex on 16 Mar 2023
Thank you for being our guest Elizabeth. We appreciate your feedback and look forward to your future visit.

10/10 Excellent

Cameron

Stayed 2 nights in Dec 2022

4/10 Poor

Joshua

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The sheets in our room were stained with what looked like poop. A couple pillow cases had the same thing. I talked to the desk person as we checked out about it and he was understanding, told me he would let the cleaning crew know. Then went to get coffee and it was filled with coffee grounds as it poured out.
Response from Alex on 28 Dec 2022
My apologies for the inconvenience, this is not the experience our team works so hard to achieve. We make it a point to make things right on the spot. My sincerest apologies, seems we didn't get it right this time, and I can assure you we will keep working towards a better experience.

10/10 Excellent

Patricia

Travelled with family
Stayed 1 night in Dec 2022
Response from Alex on 20 Dec 2022
Thank you so much for sharing your feedback. This means so much to us.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clan quiet
Stayed 2 nights in Dec 2022
Response from Alex on 12 Dec 2022
Thank you for taking time to share your feedback. We appreciate it.

2/10 Terrible

Reynaldo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Alex on 7 Dec 2022
My apologies for the inconvenience, this is not the experience our team works so hard to achieve. We make it a point to make things right on the spot. My sincerest apologies, seems we didn't get it right this time, and I can assure you we will keep working towards a better experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Nov 2022
Response from Alex on 30 Nov 2022
We value your feedback. Thank you for being our guest.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable, clean and the staff that we interacted with was friendly. I tried to partake in the continental breakfast, but were extremely disappointed to find there was not one available, even though our stay details mentioned we had breakfast available.
Stayed 2 nights in Nov 2022
Response from Alex on 27 Nov 2022
Thank you for your positive feed back, we appreciate your stay with us. We do provide a free cold breakfast in our lobby everyday. We look forward to having you stay with us whenever you are in Cuero. Thank you.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice for My First Experience in a Hotel
Stayed two nights. The room upon arrival was tidy, bed was made, towels were folded and on the racks, overall pretty comfy first impression. We had a wonderful time during the duration of our stay. Only recommendation would be the addition of some form of anti-slip mat or the like in the tub. It gets quite slick with soap. Just be mindful when moving around.
Stayed 2 nights in Nov 2022
Response from Alex on 15 Nov 2022
Thank you for taking time to share your feedback. We appreciate it.

8/10 Good

Valerie

Travelled with partner
Liked: Staff & service
staff very friendly
Stayed 1 night in Oct 2022
Response from Alex on 14 Oct 2022
Thank you for being our guest Valerie. We appreciate your feedback and look forward to your future visit.

4/10 Poor

Deene

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
The room looked like it had not been dusted in a long time. Spider webbing in the corners.
Stayed 2 nights in Oct 2022
Response from Alex on 12 Oct 2022
Thank you for your feedback, my sincerest apologies, this is not the experience we want for our guest. I will address all immediately.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our trip stay
After we had to change rooms 3 times, then the rest of our stay was good
Stayed 3 nights in Jul 2022
Response from Alex on 20 Jul 2022
Thank you for your feed back, we appreciate you staying with us. We are sorry you had to change rooms multiple times, we are going through a room renovation. We will address the issues with our staff and we hope to see you again. Thank you for your stay.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Alex on 5 Jul 2022
Thank you so much for your feedback. We appreciate you.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
A/C unit not working correctly.
Stayed 1 night in Mar 2022
Response from Alex on 24 May 2022
Thank you for your feedback and staying with us. We have installed a new a/c unit in that room. We hope to see you back with us and thank you for your stay.

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t accept pets!
Stayed 1 night in Dec 2021
Response from Alex on 28 Dec 2021
We do not accept pets per our hotel policy.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Alex on 14 Dec 2021
Thank you so much for your review. We appreciate it.

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless
Overall was nice and quite
Stayed 1 night in Nov 2021
Response from Alex on 4 Dec 2021
We love that you had a great stay, and appreciate your feedback.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very fair price and i had stayed in places for that price range because of my buget back then and they ended up being disgusting. I will recomend this hotel it was very clean beautiful room had everything. Plus peaceful barely hear the traffic passing
Stayed 1 night in Nov 2021
Response from Alex on 29 Nov 2021
We love that you had a great stay, and appreciate your feedback.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sweet
Quite very nice hosptality
Stayed 1 night in Nov 2021
Response from Alex on 4 Dec 2021
We love that you had a great stay, and appreciate your feedback.

4/10 Poor

Manuela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was a non smoking room and it smelled of smoke as soon as we walked in. The blinds wouldn’t close all the way , I ended up using a hair clip to get some privacy in the room. The room looked clean in general but shower had couple hairs and we hadn’t even used it.
Stayed 2 nights in Nov 2021
Response from Alex on 27 Nov 2021
Dear Guest- Thank you for the feedback. We appreciate your time to share your stay experience. We are sorry that the stay did not meet your expectations. Rest assured, we shall look into the issues pointed out and take possible corrective actions to ensure that our Guest Satisfaction levels are always high. We regret the inconvenience. Best Regards, General Manager

10/10 Excellent

Marvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the BEST
The Manager and staff were SUPER Friendly and helpful with all my questions and concerns
Stayed 1 night in Oct 2021
Response from Alex on 1 Nov 2021
Dear Guest- Thank you for your feedback and a positive reply. We look forward to see you back soon. Best Regards- General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent service and cleanliness!
Stayed 2 nights in Oct 2021
Response from Alex on 21 Oct 2021
Dear Guest- Thank you for your feedback and a positive reply. We look forward to see you back soon. Best Regards- General Manager

8/10 Good

Ron

Liked: Cleanliness, staff & service
NA
Stayed 1 night in Oct 2021
Response from Alex on 12 Oct 2021
Dear Guest- Thank you for your feedback and a positive reply. We look forward to see you back soon. Best Regards- General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have a pool but said we could use the pool next door. Also I thought they had a full breakfast, but only cereal and milk and juice. They did have coffee with creamer. Overall we were happy with the place
Stayed 1 night in Jun 2021
Response from Alex on 4 Jul 2021
Thank you for the feedback and a 4 star rating from you is highly encouraging. Due to Covid19, we are still limited on what breakfast items we may serve. Thanks again for taking time to share a positive feedback. Looking forward to see you back soon. Best Regards- General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as described.
Stayed 1 night in Jun 2021
Response from Alex on 29 Jun 2021
Thank you for the feedback and a 5 star rating from you is highly encouraging. Thanks again for taking time to share a positive feedback. Looking forward to see you back soon. Best Regards- General Manager

10/10 Excellent

Chely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Alex on 22 Jun 2021
Thank you for the feedback and a 5 star rating from you is highly encouraging. Thanks again for taking time to share a positive feedback. Looking forward to see you back soon. Best Regards- General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2021
Response from Alex on 22 Jun 2021
Thank you for the feedback and a 5 star rating from you is highly encouraging. Thanks again for taking time to share a positive feedback. Looking forward to see you back soon. Best Regards- General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was very disappointed in the facility trash in the parking lot also there was trash in the drawers hair on the bed checked out the same day I checked inn
Stayed 2 nights in May 2021
Response from Alex on 1 Jun 2021
Dear Guest- Thank you for your feedback and we appreciate your time to let us know your experience. We are sorry to hear that you did not find the hotel to your expectations. Please be rest assured that we are taking adequate measures to ensure that appropriate actions are taken to address your concern. Thank you once again for your stay. Best Regards, General Manager

8/10 Good

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Alex on 1 Jun 2021
Hello Gabriel Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex P. | General Manager