Cruz Bay Holidays

The resort itself was beautiful, with a decent beachfront, and the rooms were spacious and nicely appointed. Unfortunately, our overall experience did not live up to the appearance of the property. We booked four rooms for a four-day stay, and not one of our rooms was cleaned during our visit. Our beds were never made, and the trash was never emptied. Additionally, the bathroom outlets in two of our rooms were not working. The front desk staff were friendly, but unfortunately, they were not very helpful when it came to addressing concerns. There seemed to be very little urgency or concern for guest satisfaction. The coffee shop was another disappointment, as the customer service was below expectations. While we understand that island life moves at a slower pace, there is a difference between a relaxed atmosphere and a lack of service. One of the bar staff members was visibly upset and had an unpleasant attitude, which only added to the disappointing experience. Overall, it did not feel like we were staying at a resort, especially given the lack of housekeeping and the level of customer service. The property has so much potential, but the service and attention to guests need significant improvement. One additional expense to keep in mind: transportation around the island can add up quickly. Expect to pay approximately $8 per person for a one-way trip to destinations around the island. Beautiful property, but unfortunately, the service did not match the setting.

This place was great! It was in a convenient location. There is a deli on the 3rd floor and a grocery and coffee shop on the first floor. The one issue I had was not having a full-size ironing board. The small one that was included was very flimsy and wouldn’t stay upright. I would have preferred a steamer. The shower in my suite had a split option and the hand-held portions didn’t work. But other than that it was a great place to stay! Will definitely book again!

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