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"The bed was very comfortable and glad they offer the aromatics for the pillows and love the many good options that was available "

"Loved it! Great immersion with a natural area. Beautiful environment. Lots of vegetation and wildlife. The birds and coatis are very habituated to people. It is important to not feed them or leave any food out for them to grab. Additionally people need to haze(scare) them off. We clapped our shoes or hands together and chased them off multiple times and that is important for the animal’s safety and for human safety. The animals need to be reminded to not get close to people. If you leave food or bags unattended the coatis will steal it. The staff also do a great job of hazing off the coatis/birds when notified. For the birds they also have great deterrents by the restaurants such as alarms and a raptor handler. The seafood restaurant was by far my favorite. The adult cabanas are comfy. The beach area is shaded and plenty of space. No crowds anywhere. Room had a/c and a fan. The power went out once and they fixed it super quick and had no issues. Bats are also very prominent so be cautious when walking and going up the flights of stairs to rooms, also important to make a lot of movement and noise so the bats avoid hitting you on accident. Their dance, circus, and mariachi staff are very talented and did amazing shows! Would definitely come here again! "

"We enjoyed the snorkeling and the food "

"The entertainment staff makes this a great place to stay, with activities at the pool and beach throughout the day and the nightly shows. The entire staff is awesome."

"The ocean view was great from the 6th floor and the room was clean and stocked. Snorkeling right off the property is great and somewhat addicting. The staff is friendly and hard hard working: Alex at the snack bar kept us fed and hydrated and was very available and attentive. Vicky, also at the snack bar has a great personality and treated us well. Rosendo and dinner is very professional and provides top notch service. I can't say enough about the entire staff as they are all very helpful and friendly. Areas for improvement was the pool as it had debri and was not kept clean during the day. The barking pets was something I could do without. "

"Amazing service. The hotel staff in general was so helpful. We feel like home. "

"Thanks "

"This property I give it 9 out of 10 only because they don’t tell you if you are flying in from Cancun international airport that it’s a task to get to this resort. This resort is 1 hour and 30 minutes from Cancun international airport. You also have to take a ferry to the island and another taxi from the ferry. Other than that it’s a very relaxing resort, it’s not a turn up resort and not many African Americans go here, so keep that in mind! Elizabeth was the best staff so nice and sweet please give her a raise, she was a waitress. The food was good everything else was amazing. I enjoyed my solo trip. Only issue was getting there. Once you know that then everything else was great. Also there’s not much entertainment. "

"Great hotel"