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"GREAT STAFF "

"The hotel is beautiful, great amenities and delicious breakfast with lots to choose from. The staff are so kind and friendly, helping you with everything you need. The down size is the location, which you can’t walk anywhere, you do need a uber/cab for everything. The pool is a bit cold, but for some they would say “refreshing”. Overall, we really enjoy our time there. Really great!!! "

"Clean room, great breakfast a little noisy. "

"Very clean and well kept. Staff work hard to make your experience great and everyone was really wonderful and accommodating as best as they can to all your needs. "

"The hotel is very nice and beautiful, the staff were excellent and courteous, very helpful and friendly. The shows were great and the food was very good too. Will recommend, and will go back for next year spring break. "

"Clean rooms, perfect location, close to airport."

"Absolutely wonderful place with all the amenities an older adult needs! Very responsive and polite despite all our...figure it out as you go...errors. They made booking easy, tips were included in the food bill, gardens were amazing and grounds keepers were always busy!!! Would love to come again. "

"The pictures looked nothing like the resort. The resort was run down, every lounger was broken, hammocks had holes etc. The room was not the cleanest- mirrors had a thick film, perimeter + corners all had debris. The food in the pictures did not exist and in fact the food was awful! It was the same everyday, beans rice + meat. The view however was amazing, the staff was great and the drinks were nice and stiff. "

"The view of the volcano from this resort was amazing. The hot springs were a great addition! It saved money staying here than going elsewhere and buying a day pass. The food was very good and the pool bar was very reasonable priced. Room was spacious and clean. Would definitely stay again. Make sure to zip line!"