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"The pictures posted for this resort are 16 yrs old. There is no wifi in any rooms, all the decor is outdated and smells of mold. The views from the balcony are of other rooms roofs. The buffet is always the same, dry, undercooked and no variety. They close everything down at the pool area at 10 pm- lights and all. No drinks or ice unless you hike up an inclined hill in 108 degree weather. The hotdogs for the kids were so old and dry that they looked like sun dried veiny wiener raisin. The shuttle from the airport never came to pick me up- had to pay a random taxi cash plus tip- because he asked for it- to make it there- plus the hotel had to provide the ride back to the airport back- so paying for the round trip, why did I? The false advertising of the food, views, rooms, all of it- very deceiving. Making my first time out of the country the worst experience. Told to download the whatsapp to communicate- yet you can’t use it without wifi- which was nonexistent. No phones in any rooms. No room service as advertised because how would I call for it? Rice in the morning, rice in the evening, rice at supper time. What a joke and a disappointing vacation"

"Overalls a decent trip and all serving staff and welcoming staff were wonderful. Our concierge Kevin was very helpfull and available. Food was good! I was disappointed in the replenishment of drinks and snacks in our room…the last day we had no face clothes replaced and the hotel lotion bottle not replaced. To me these little things that moved my rating down…outside of that it was a really good experience. "

"Clean room. Room service was pretty good. "

"Loved the layout of the hot springs on site, very secluded feeling, and extremely safe. I loved the area with tiered temperatures where would go to what we called “lava hot” and go down to subsequently cooler levels as needed for comfort. I was a little concerned about how frequently they were cleaned (there was a food item in the hot spring with the walk up bar and I did not see anyone skimming or vacuuming during our stay), but I suspect that would be the same at all the hot spring resorts. The rooms were nice and comfortable. The property was easy to reach and we enjoyed some incredible nearby outings. We had a massage which we enjoyed. The skillset of the masseuse may not have been the best, but the sound of the little waterfall and the rainforest was exactly like the soundtracks playing in high end spas - and it was real! That encompasses the trip. We saw toucans flying overhead, lizards and toads, turkeys and peacocks. It was an incredible stay and the whole family enjoyed it. "

"Breakfast was great and tasty. Pool was amazing"

"Clean room, friendly staff, outdoor pool/bar area is really nice! Super close to airport (2 minute drive) and free shuttle."

"The place was clean and staff was nice but this is an old property. The hallways look horrible and dated, the matresses are not comfortable and bathrooms are the worst part"

"The negatives: The only option to eat was the restaurant, nowhere else delivered so we had to eat there. We had very poor service at the restaurant and the food was not good and very expensive for what it was. After we ate it took about 30 minutes just to get the bill. The hotel room was fine but I found it too expensive. The positives were the check in staff were very nice. It was nice they held our luggage when our room wasn’t ready yet, and the shuttle was great. "

"Miss the à la cart restaurants. Riu’s are better than buffets in all restaurants but one. "