City view from property

Reviews of Hotel Hayk

3 out of 5
Hotel Hayk
Frankenwerft 9, Cologne, NW

Reviews

7.4

Good

Rating 10 - Excellent. 56 out of 243 reviews" "
Rating 8 - Good. 98 out of 243 reviews" "
Rating 6 - Okay. 49 out of 243 reviews" "
Rating 4 - Poor. 24 out of 243 reviews" "
Rating 2 - Terrible. 16 out of 243 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Gracious staff. Clean rooms.
Stayed 1 night in Nov 2021
Response from Hotel Hayk on 25 Nov 2021
Thank you so much for staying with us – we hope to see you next time.

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2020

4/10 Poor

Joel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Is NOT in the building in the Pic - DANGEROUS
The property is not in the building in the picture, it is however close-by and still in a 'good' location. The property has been fitted and maintained to a hostel/student-standard. Having consulted with my UK Gas Safe engineer whilst at the property this boiler which is located in the hallway wouldn't meet UK standards for gas safety. I was concerned at what appears to be an inspection point in the flue (pictured) which hasn't been recovered DESPITE BEING ON THE 3RD FLOOR IN A BUILDING WITH MULTIPLE APARTMENTS THIS HAS NO SMOKE DETECTOR LET ALONE A CARBON MONOXIDE DETECTOR. I thought German standards were higher than this.
Stayed 3 nights in Feb 2020
Response from Hotel Hayk on 1 Mar 2020
Please be aware that we are not in the UK we are in Germany!!! Of course the boiler is absolutely safe! The inspection was made in January 2020! You should have taken another picture where you can see that the inspection was done a few weeks ago. In GERMANY we do not have to install any carbon monoxide detectors. Please be carefully by saying that we do not have any smoke detectors. We are pretty confused regarding your calumny.. Please note that in the description it is said that THE APARTMENTS ARE LOCATED 100 METERS AWAY FROM THE RECEPTION. We kindly ask you to read the description first and then write such reviews. Thank you anyway.

10/10 Excellent

Genesee D.

Liked: Cleanliness
Wonderful location!
Great location right on the river Rhine, within walking distance to the cathedral, downtown. Hop on the tram around the corner and get wherever you want to go. The room was lovely as advertised and the staff were very accommodating. Would absolutely stay again:)
Stayed 6 nights in Dec 2019

10/10 Excellent

Paul R., Neustadt an der Weinstrasse, Germany

Liked: Cleanliness
Charming Cologne
The location was great, just two blocks to the Christmas market and right along the walk. Great restaurants all around.
Stayed 1 night in Dec 2019

10/10 Excellent

André

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Kerim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Eski, temiz, merkeze yakın.
Her ne kadar yorumlarda, başka binaya gitme ihtimalimiz olduğunu öğrenmiş olsam da, fotoğraflarda görülen, üzerinde Hotel Hayk yazan binada, nehre bakan bir odada kaldık. Resepsiyondaki kişinin ilgisi ve İngilizce'si, kişinin Alman olduğunu düşününce çok da rahatsız etmedi. Oda üst kattaydı ve ağır bavulumuzu, daracık merdivenlerden yukarı çıkarmak zorunda kaldım (evet, asansör yok). Odaya girdiğimizde, iki single yatak ve daha sonra odaya konulmuş bir yatakla karşılaştık (rezervasyonda king size bed olarak görünmekteydi). Odadaki eşyalar nispeten temiz olmakla birlikte gayet eskiydiler. Tüm bunlara rağmen, otelin konumu, kısa bir süre kalmış olmamız, oteli dayanılabilir kıldı.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable and clean. Everything we needed!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment in a great location! would defiantly suggest.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hotel on 2 Oct 2019
Schade, dass Sie eine Bewertung ohne Namen und Kommentar abgeben. Was kann man auf eine solche Bewertung antworten bzw. besser machen?

6/10 Okay

Eleanor

Be prepared to walk
Be prepared to walk to a totally different property than the address given. We ended up staying in a very noisy part of town, not on the water as the given address suggests.
Stayed 1 night in Mar 2019

6/10 Okay

Tobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but not in a quiet neighborhood
This hotel room was more of a studio apartment. It slept me, my husband and young son comfortably. Location was close to the river, downtown area. If you're looking for a quiet night sleep, this room is not recommend. It was located on the main Street for night time crowd.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Awesome. Right on the river! Perfect stopover between Amsterdam and Heidelberg.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location - main train station about a 10 minute walk away. Triple room had abundant space for 3 adults.
Stayed 1 night in Jun 2019
Response from Hotel Hayk on 6 Jun 2019
Thank you very much for rating us. We would be pleased to welcome you again. Best regards Hotel Hayk

8/10 Good

Pat, Vancouver, BC

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was great value and in a perfect location in Alstadt Koln. Lots of great restaurants, bars and activities are nearby. The main shopping district is less than 10 minute walk. Two downsides: - it would be nice if internet was included, instead of charging €2.5 a day - they have no ice available - they send you to a restaurant next door. We would recommend hotel Hayk.
Stayed 3 nights in May 2019
Response from E.P. on 20 May 2019
Good morning Thank you for your rating. We are happy to hear that you enjoyed your stay with us. The only Thing I cannot understand is that you say that I send you to a restaurant nearby. As far as I remember I went to the Restaurant for you in order to get some ice. We used to have ice from July on when our terrace. Thank you for your attention. All the best for you and your wife.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great friendly service right in the middle of town
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful clean apartment lovely view over the old town. Comfy beds very spacious.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
All you need
Comfortable bed. Great location. Clean bedroom and bathroom. Friendly staff.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were pleasant and accommodating. Apartment was clean, comfortable and in
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like the apartment,very comfortable for me and family.
Stayed 2 nights in Jan 2019
Response from Hotel Hayk on 19 Feb 2019
Thank you so much for your rating. It is so good to hear that you enjoyed your stay with us. Sunny greetings from Cologne

4/10 Poor

Jerry

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Brilliant hotel. A clean, simple room, good breakfast included and a perfect location.
Stayed 2 nights in Dec 2018

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Pete, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside location a short walk from the central station. Very helpful staff who located us to a private apartment 2 streets back from the main hotel as we were a party of 5. Appartment was spacious and in a perfect quiet location near restaurants. Hotel staff are there if you need them but also happy to give you space if desired too.
Stayed 3 nights in Oct 2018

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, quaint hotel with friendly staff
Fantastic little hotel, the staff were very friendly, nothing was too much trouble, the breakfast was lovely and the room was spotless. The room was very spacious and the Rheine view was excellent. It was right near the main area for bars and restaurants but not noisy at night time, the Rheine ferry docks right outside and the lindt chocolate factory was a few mins walk. If we go back to Cologne them this would definitely be our first choice of place to stay.
Stayed 3 nights in Sep 2018
Response from Elena on 8 Oct 2018
Dear Tracey We would like to say thank you for staying with us and for your review. It is so great that you enjoyed your stay with us that much. We would love to welcoming you again. All the best for you! Sincerely Hotel Hayk

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Hayk
The apartment was bigger than we thought and fit our family of 5 beautifully. The apartment was clean and the beds were very comfortable so we all got a great nights sleep. The hotel was very accommodating to us and helped us in various ways that made our stay less stressful and more relaxing. It is a great location, right off the Rhine River and central to the Chocolate Museum (which the kids loved) and the Cathedral. We were only in Köln for 24 hours, but it was a wonderful stop on our journey! We would definitely recommend this hotel and we would 100% stay there again. Thanks you Hotel Hayl for a wonderful experience.
Stayed 1 night in Oct 2018
Response from Elena on 8 Oct 2018
Hello Sara We would like to say thank you for staying with us and for your review. It is so great that you enjoyed your stay with us that much. We would love to welcoming you again. All the best for you and your family! Sincerely Hotel Hayk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very spacious and right in the middle of the city.
Stayed 1 night in Jul 2018

4/10 Poor

leila, Norway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good place for short stay 1 night and if you are on budget. Centrally located, just on the river, walking distance to mamy sightseeing places. Old building and smells of mould
Stayed 2 nights in Jul 2018

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
We were in Cologne during the heat wave. It was quite warm without AC but to be expected in Europe. Great location and super friendly staff!!
Stayed 2 nights in Jul 2018

8/10 Good

Mitchell, Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good large room
It’s tough to be negative if I’m honest. Room wasn’t attached to the hotel and was around the corner but didn’t dampen the experience at all. You go to Köln to experience the city and the hotel is to sleep at night. Personally we all thoroughly enjoyed everything so can’t be negative
Stayed 3 nights in Jul 2018

2/10 Terrible

christina

Disliked: Staff & service, property conditions & facilities, room comfort
Run away from this place!
Hotels.com should remove this hotel from the site. Given the pictures and description, this is classic false advertising. Upon check-in, we were directed to an annex building, about a block away. The building was under construction (which went on until 2:30 am) and the exterior hallway we had to enter from reeked of pee. We booked an apartment for 6 people, and were given one key. If one person went out with a key, they had to lock everyone else either in or out of the room and annex building. None of the included appliances were operational...rendering the "apartment" concept moot. Shower fluctuated between scalding hot and ice cold without warning. Beds squeaked and rattled every time someone moved. No wi-fi. When we asked the front desk attendant about it he was rude, telling us there was a problem with our phones rather than their wifi. Rooms not as pictured, rude staff, worst place I have ever stayed through hotels.com.
Stayed 1 night in Jul 2018

10/10 Excellent

Helen, Louisville ky USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much. Roomy and we had everything we needed. Great location
Stayed 1 night in Jun 2018

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
OK but needs thought, won’t suit everyone.
Hotel receptionist put my card payment through in £ not € so I got rubbish rate and paid commission. He didn’t seem to understand that I should choose so not impressed. Also has no lift and very steep wooden spiral stairs not great for lugging luggage up and down. No WiFi in rooms either.
Stayed 1 night in Jun 2018

10/10 Excellent

Aimee, Southend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Rooms in Centre
The hotel was brilliant, we thought the room would be small as the hotel front is small and narrow. Instead we were taken down the street to a separate building and the apartment was massive. It was for four people and was lovely and modern, all of the beds were extremely comfortable. It was located in a rather busy street that was close to some of the most popular nightlife so could be a little noisy and times but true brilliant value for money made up for it.
Stayed 2 nights in Aug 2017

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Parking garage was very close. Great location. Very friendly staff. We had problems with an elevator that went out and had to use stairs (3 flights) but it was quickly fix and staff apologized profusely. TV was working properly, again staff helped to resolve the problem too. Hotel staff was very friendly and attentive. I'd definitely stay there again.
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing second stay
This was my second stay at Hotel Hayk. I really enjoyed staying here in December with my husband during the Christmas markets so we decided to book again, this time with a group of 4. We booked a Standard Apartment listed to have two queen beds and a view. However, we were put in an apartment across the street, with a door direct from the street. At first, the place seemed fine- it was cute, clean, and cool (which was nice during the heat wave Cologne was experiencing). But I was incredibly disappointed with the beds. The one actual bed was very hard and the second "bed" was a couch with and ottoman propped up next to it and a bed pad laying on top. It was not comfortable and the ottoman actually collapsed twice. The first time they fixed it and the second time happened in the middle of the night so we just had to deal with it. I was really not happy that I paid for two beds and did not get them, especially when there was no indication The staff was not very friendly and gave attitude when we only wanted coffee in the morning, not the "breakfast" they offered. Overall, I will not stay here again.
Stayed 1 night in May 2017

6/10 Okay

ran

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment style rooms
Great rooms but apt was not in hotel so we had to walk about 5 min down the road.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
If you're expectations are low it's ok for a night
We couldn't find the place since the actually address was different to the one given through Expedia. Its more an apartment than a hotel room. The room felt really cold and the bathroom was smelling weird. The breakfast wasn't anything special. Good point for this room was the location since it's located 10 mins walk from the "Cologne cathedral" and all shopping areas.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
The hotel was not as they advertised on Expedia. We paid for a room with 3 queen beds and a view. Instead we got a place with one king size bed and one double bed, and zero view. Our daughter had to sleep on the floor. The hotel was dirty, the staff spoke no English, and the cleaning ladies let themselves in at 9am, when checkout was 11:30. Fortunately, we were only there one night. The bathroom was tiny, the floors filthy, and the bedding smelled like someone else had slept in it...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent the apartment room, it is roomy and central.
The room is is in the central square of the city and very accommodating for a larger party.

10/10 Excellent

Eloise, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment stay in old town, v good value !
Hotel staff were very friendly. Apartment wasn't ready at 3 when we were supposed to check in, but staff let us leave our bags in the reception. Apartment was very big great amenities. Couple of old tissues that surfaced from under the sofa but aside that was clean. Amazing location in the old town and the for the price we paid fantastic. Would reccomend

2/10 Terrible

Brian, Castle Rock Washington USA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Don't stay here because you won't be able to sleep
Do not stay here. The picture shown of the building facing the river is almost certainly not what you are going to get. Our room was several blocks away on a plaza where the music was loudest right next door, all night long. We did not sleep at all and were a wreck by the time we left. The partying does not let up until sunrise. Complaints were met with pretty much a shrug and without any offers of compensation of any sort.

6/10 Okay

Verified traveller

Liked: Room comfort
Central location, near river
Ideal for family but family suites are off the river in a different building

2/10 Terrible

Hamed, Washignton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't rent apartment there
I booked this hotel for 4 people and they gave me an apartment which located in Ally separate from the hotel itself. You can not sleep there because it is next to a bar and many drunk people standing behind your door and all night and shouting. They shouldn't really rent this room.

8/10 Good

Davion

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Christine, Orlando, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
We are sooooo glad that we chose this hotel! We travelled by train and excited at the Cologne hbf (The main station). When you exit walk towards the river and stroll along the river path for approximately 7 minutes. When you see the KD River Tours take a right towards the restaurants and street. You will find the hotel. We stayed in the apartments. We had a mini fridge but no kitchen. It was a super clean 3 bedroom and 1 bathroom (Very tiny bathroom but we survived just fine). I believe the apartments are in all different buildings. Ours was in front of the Christmas Market and we loved it! It was 100 meters from the hotel. The people were kind and we had no issues at all. We walked everywhere since it was in the nice hub of the old district. We felt very safe!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Hayk review
The reception staff were very helpful and friendly. We had an apartment attached to the hotel which was comfortable and clean. The location is perfect to explore Cologne from. I would definitely recommend Hotel Hayk, and would stay again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Fantastic location and beautiful room.
But the room smelt of smoke which was a real shame, as otherwise it was faultless.