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"Lovely bedrooms, bathrooms were great, staff were very friendly. The comfiest hotel pillows I think I’ve ever had!"

"Highly recommend"

"The room in the lodge was clean and comfortable. It is a little worn in places, but everything worked. The room was a little small, like a caravan bedroom, but fine for us. The staff were all very friendly and helpful, the food was nice. There was just continental breakfast to choose from in the morning, but there was plenty and it was nice food. We ate in the restaurant twice, the food was lovely, enough choices and definately value for money compared to others in the local area. Especially if you choose from the set menu. The local setting was beautiful. We didn't walk into bath but used the local bus, leaving our car in the car park. Ensure you read the terms and conditions re paying the deposit for your stay on arrival and also the £10 per stay car parking fee. For our 3 night stay, this was fine. We found that the sat nav kept trying to take us over the toll bridge even when chose, avoid tolls, so beware to check the direction maps is taking you, if you don't want to pay the charge. You can park on the main road for free if prefer."

"Was a lovely hotel. Unfortunately woken at 5am by very noisy team delivering what looked like linen or bedding in metal cages. Don’t get the poached eggs though. Mine were filled with water somwhow"

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Friendly and welcoming staff. Excellent dinner and breakfast. Building with character in central Frome. "

"The spa was nice but good do with some tidying/refurbishment"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "

"The staff were friendly and helpful, the room was excellent with a good desk and chair and an easy chair i got a lot of work done. "