21c Museum Hotel Chicago

Photo gallery for 21c Museum Hotel Chicago

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of 21c Museum Hotel Chicago

VIP Access
UNESCO Sustainable Travel Pledge

21c Museum Hotel Chicago

4.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
55 East Ontario Street, Chicago, IL, 60611

Explore the area

  • Popular LocationChicago Riverwalk12 min walk
  • Popular LocationGrant Park14 min walk
  • Popular LocationMillennium Park17 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)23 min drive

Choose dates to view prices

About this area

Chicago

Located near the beach, 21c Museum Hotel Chicago is in Downtown Chicago, a neighbourhood in Chicago with good shopping. John Hancock Center is a notable landmark, and the area's natural beauty can be seen at Chicago Riverwalk and Millennium Park. Enjoy an event or a match at Wrigley Field, and consider making time for Navy Pier—a top attraction that's not to be missed. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests appreciate the hotel's convenience for public transportation: Grand Station (Red Line) is 4 minutes on foot and Chicago Station (Red Line) is 7 minutes.

What's nearby

  • Northwestern Memorial Hospital - 6 min walk
  • Chicago Water Tower - 7 min walk
  • Chicago Riverwalk - 12 min walk
  • Grant Park - 14 min walk
  • Millennium Park - 17 min walk

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 15 min walk
  • Chicago O'Hare International Airport (ORD) - 23 min drive

Restaurants

  • Lure Fishbar — 1 min walk
  • Big Bowl - 2 min walk
  • Pizzeria UNO - 2 min walk
  • Eataly - 3 min walk
  • Eddie V’s Prime Seafood and Steaks - 3 min walk

About this property

21c Museum Hotel Chicago

Romantic Chicago hotel in Downtown Chicago, walk to John Hancock Center
This smoke-free hotel features a full-service spa, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a 24-hour business centre, massage/treatment rooms and conference space. All 297 rooms offer comforts such as premium bedding and pillow menus, plus in-room free WiFi and plasma TVs with cable channels. Minibars, coffee makers and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
21c Museum Hotel Chicago offers 297 forms of accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 42-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Soothe has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 46 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant

Things to do

  • 24-hour fitness centre
  • Full-service spa

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • Conference space (10000 square feet)
  • Meeting rooms - 7

Spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer

Entertainment

  • 42-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Dogs and cats welcome
2 per room (up to 50 lbs/23 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 23.48 per accommodation, per night
The resort fee includes:
  • Spa access
  • Fitness centre access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 46 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 288 out of 458 reviews
5 - Excellent 63%
Rating 4 - Good. 83 out of 458 reviews
4 - Good 18%
Rating 3 - Okay. 44 out of 458 reviews
3 - Okay 10%
Rating 2 - Poor. 20 out of 458 reviews
2 - Poor 4%
Rating 1 - Terrible. 23 out of 458 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the 21c for one night during a road trip. The hotel is very convenient for downtown and the room was very comfortable. The bathroom was small but worked well and was the nicest of all the places we stayed at during the trip.
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very clean and comfortable place! The modern decor is fantastic, and the robes are super plush. The art was phenomenal, all around an excellent place to stay!
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fine art museum! Staff was friendly and welcoming...very accommodating. Will definitely recommend!
Stayed 2 nights in Dec 2021