2/5 Poor
Jordan
Travelled with partner
30 Jun 2022
Disliked: Cleanliness, staff & service
Would not recommend. We travelled here from Canada and called the hotel a week in advance inquiring about early check in, to which they said we could check into our room at noon. We arrived around 12:30 and were told we had to wait for check in at 3, they didn’t have early check in available and were extremely rude and not helpful in this regard at all. We checked our luggage into a closet on the main floor because we had to have our car valet parked (and we were not allowed to access the car at all during our stay) and walked around in the excruciating heat for a couple hours. When we arrived back at the hotel at 3:15 (15 minutes after the “allowed” check in time) we were confronted with an extremely rude front desk worker who insisted on switching our room without telling us her reasoning. When we inquired on the reason for the room switch we were told “your room isn’t ready”. To say we were mad/upset is an understatement. We understand things happen but the rudeness and lack of understanding and disregarding for the inconveniences was mind blowing. We told the lady we want what we paid for and if the “new room” isn’t the same as the room we booked we want to be compensated. At this point another employee took us over and “upgraded” our room.. not sure what the upgrade was because it was exactly the same as what we booked - a king studio. When we went into the room the air conditioner was BROKEN. We then had to complain again, and got moved once more. Not impressed at all.
Stayed 2 nights in Jun 2022