Front of property

Reviews of Casa meftah

4 out of 5
Casa meftah
Avenida Hassan 1, Chefchaouen, Tanger-Tetouan-Al Hoceima

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kamran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very tired after a long flight to Tangier, then a long drive to this hotel , when we arrived the owner was not there and the manager at duty did not know a word of English and told us we had no booking instead of telling us that we had to pay in order to stay because we had done a pay at the hotel booking , he totally ruined the experience for us until a translator came to rescue , after wasting one hour when we checked in we found out the two bedroom apartment that we had booked had ac in only one room and it was 38 degree celcius and the one room with air conditioning was too small to accommodate my two teen boys with us , we had to find another hotel last min at double price , although I had emailed the owner 3 months in advance to confirm if ac was in both rooms , when I told this to the owner on the phone he was least interested to help me , also the hotel was not in anyway close to the pics posted , it was very dated , do not stay here
Stayed 1 night in Aug 2023
Response from Abdlghani Meftah on 3 Sept 2023
Thank you for these fallacies. The hotel is completely new and everything was fine except that you were dealing with racism. They said, “This is what we did not like, and we greatly regret accepting your reservation. You came very late and did not answer the phone, and the reservation was cancelled. When you arrived late, we decided to fix the matter with you and give you an apartment consisting of three rooms.” And a private salon and terrace, equipped with air conditioning and new, but you were arrogant, and we evicted the Kurds from the apartment because you do not respect the other and are barbaric. We hope to never see you again.