Search Residences in Charwelton

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Great! Room feels spacious. The kind staff accommodated our toddler with a high chair. Last but not least: it is super conveniently located for the Silverstone driving experience (bridge directly linking the hotel to the briefing area)! Would definitely come back for the next F1 Grand Prix !!!"

"All good except breakfast. Food lukewarm and large party of golfers made so much noise we had to leave. Cannot blame hotel for this, but staff did nothing to ask them to modify their behaviour. Room good, wifi good, no other issues and good value."

"Ive stayed in many hotels around the world and this is amongst the most horrific if not the most horrific hotel Ive ever stayed in. The room I stayed in was beyond basic, grubby, poorly maintained with possibly the worst outlook Ive had (industrial pipes). The walls are paper thin and you can hear quiet conversations in the hotel through the doors. The insulation in non-existent. Its also a hotel used by lots of people going drinking or clubbing late and people come in at all hours (fair enough) but because of the terrible insulation, its impossible not to get woken. The parking is hard to find and is also charged at full city centre rate and the hotel has no concessions."

"Room was eh, very noisy and zero air flow. Smelled very moldy and my nose is stuffed up after in night. Decided to eat local at the restaurant and was a disaster. €60 for two people and was the worst risotto, basically eating straight pepper seasoning, my GF had a burger and was so spicy she was sweating. Then had to wait nearly an hour to get a desert, that tasted very off, like expired tasting. To top it off, not really a reception, so you have to go to the bar, and wait like you are getting a drink and it’s a bit akward. "

"Staff was excellent, breakfast was ok, just missed few items, hot tub and spa facilities were excellent, room cleanliness was ok"

"Lovely room and stunning grounds. "

"Very clean, large room with all you could wish for, lovely all you can eat breakfast at great price. Walkable to cathedral & shops & restaurants "

"Our go to place to chill and have fun staff great"