Search Historic Hotels in Charlwood

"I stayed here due to a late airport arrival, expecting a quiet place to rest but unfortunately, that was not the case. My initial room had a continuous high-frequency humming noise that made it impossible to sleep after a long journey. I was moved to a second room, which had the same issue. Only the third room was noticeably quieter and allowed me to rest. When I raised the issue, I was told the hotel is soundproofed. However, the noise was not external, it appeared to come from internal systems (likely ventilation) and was loud and constant. While I appreciate that the staff eventually found a quieter room and offered a complimentary breakfast (which was excellent) my concern was initially dismissed. I was also informed that I was not the first guest to report this issue. This points to a known internal noise problem that is not being properly addressed. If you are sensitive to noise or need reliable rest (especially after a flight) I would strongly recommend confirming room conditions in advance or considering other options. "

"Great breakfast "

"Very comfortable and well located"

"Best hotel in the area by a mile. Friendly staff (Jules on reception is a gem and Kuba on the bar makes a great Espresso Martini!). Breakfast is plentiful with great choices of hot and cold food. Rooms are lovely. Whenever we are in the area this is the only place we stay. Highly recommended. "

"The bathroom was dirty and had a foul smell because it was not cleaned after somebody else checked out. There was a sanitary pad rotting in the bin. We had to call reception at night to remove the bin. Very unfriendly staff too. They work in hospitality and should have a welcoming charater. Breakfast was ok "

"Good staff"

"Welcoming staff, room of a high standard and spa facilities very good. Excellent value stay, this was my second visit and I will come again. "

"Such a great place to stay, food was good too "

"he hotel is convenient for a short stay of a day or two, with friendly and welcoming staff that make the experience pleasant. However, the food and bar prices at the hotel are quite expensive. Fortunately, there is a food court directly opposite, which offers more affordable options. Parking at the hotel can also be costly, as there is no nearby alternative parking available. Overall, it’s a suitable choice for a brief stay, but be prepared for higher costs when it comes to dining and parking."