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Reviews of Hampton Inn Washington-Dulles Int'l Airport South

2.5 out of 5
Hampton Inn Washington-Dulles Int'l Airport South
4050 Westfax Dr, Chantilly, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ann, Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Scott - General Manager on 3 May 2024
Thank you for coming to see us. It was great having you at Hampton. We're delighted to hear that you enjoyed your visit.

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Scott - General Manager on 30 Apr 2024
Thank you for visiting us. It was a pleasure hosting you.

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, and nice amenities.
Stayed 1 night in Apr 2024
Response from Scott - General Manager on 29 Apr 2024
Thank you for coming to visit us. It was a pleasure hosting you. We hope to see you again soon.

6/10 Okay

james

Business traveller
Liked: Cleanliness
need to take cash for food and drink you sell
Stayed 1 night in Apr 2024
Response from Scott - General Manager on 16 Apr 2024
Thank you for coming to visit us. Like most hotel brands, Hilton has moved away from accepting cash for transactions. We are happy to post items to your room, or payment can be made card or ApplePay.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly breakfast workers and front desk workers......They went above and beyond.
Stayed 1 night in Apr 2024
Response from Scott - General Manager on 9 Apr 2024
Thank you for your kind review. We're delighted to hear that you enjoyed your visit.

10/10 Excellent

Candace

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is amazing. Kero checked us in was absolutely amazing and answered all of our questions. And whenever we left and come back he would always acknowledge our presents. The breakfast is really good too and that area is kept clean. The egg frittata was delicious. And i lived how they had different options the next day, which was also really good. The biggest surprise was the shuttle that will take you were you have to go and he was also extremely kind, and he made sure we stayed warm and had a great ride. They will take you within 3 miles only which was perfect for us cause there was lots to do around town. Overall the hotel was very clean and had a wonderfully fresh smell throughout the whole hotel. I would definitely go back
Response from Scott - General Manager on 7 Apr 2024
Thank you for coming to visit us. It was a pleasure meeting you. We're delighted to hear that Kero was able to make your time in Dulles a little more enjoyable. We look forward to seeing you again soon.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , the breakfast was good , the indoor pool was very clean.
Response from Scott - General Manager on 2 Apr 2024
Thank you for coming to see us. It's great to hear that you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Daniel

Business traveller, Travelled with pets, Travelled with partner
Stay was great!
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 30 Mar 2024
That's great to hear. We appreciate you coming to see us and look forward to seeing you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because of their shuttle service to the Dulles Airport. Convenient and easy to use.
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 26 Mar 2024
Thank you for stopping in. It's great to hear that we were able to make your travels a little more convenient. We hope to see you again next time you are traveling through Dulles.

6/10 Okay

Edward

Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 25 Mar 2024
Thank you for coming to visit us. We're sorry to hear that your stay wasn't all it could have been. If we can assist in any way, please let us know.

10/10 Excellent

Jerry, Beltsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Scott - General Manager on 25 Mar 2024
Thank you for coming to see us. It was a pleasure having you as our guest. We hope to see you again soon.

10/10 Excellent

Nancy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 14 Mar 2024
Thank you for your kind review. It was a pleasure hosting you.

10/10 Excellent

Janis, Oak Harbor

Liked: Property conditions & facilities
Clean and comfortable, friendly staff, quick shuttle to Dulles.
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 13 Mar 2024
Thank you for including us in your travels. It's great to hear that we were able to make your time on the road a little more relaxing.

2/10 Terrible

Maureen

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 11 Mar 2024
Thank you for coming to visit us. We're sorry that there was confusion regarding the pet fees. All Hilton focus service brands now accept pets. Fees apply at all locations.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little gem. The staff works hard and does their best but at peak times could use help with phones when checking in patrons. Shuttle drivers are awesome and very helpful. Will stay again.
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 13 Mar 2024
Thank you for coming to visit us. It was a pleasure hosting you. We look forward to seeing you again soon.

10/10 Excellent

Soumitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easily accessible from the main thoroughfare and has ample parking. Front desk staff are cordial and attentive. The rooms are adequate and has a microwave , just in case you want to warm the food or beverage. Rooms are furnished well and clean. A good place to stay in a noise free environment even though it's only a few miles away from the Dulles airport. The National Air & Space museum is a short distance from the hotel, a must see place if you like aviation history.
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 8 Mar 2024
Thank you for spending time with us. It's great to hear that you enjoyed your visit and were able to explore some of the great attractions in Northern Virginia. We hope to see you again when you have more time to explore.

10/10 Excellent

OLGA N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a bathtub faucet.
Stayed 2 nights in Mar 2024
Response from Scott - General Manager on 7 Mar 2024
Thank you for coming to visit us. It was a pleasure hosting you.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 6 Mar 2024
Thank you for coming to see us. It was a pleasure meeting you.

10/10 Excellent

Veronica, Wake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have tried to think of everything to make your stay comfortable. The 24 hour shuttle is invaluable.
Stayed 1 night in Mar 2024
Response from Scott - General Manager on 4 Mar 2024
Thank you for your kind words. It's wonderful to hear that you enjoyed your visit. We hope to see you again soon.

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative I have to say is the beds weren't the most comfortable and we had a bit of a back ache afterwards. Otherwise the hotel is excellent, the breakfast is really nice, with easy parking. We loved the free hot drinks and lounge area.
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 22 Feb 2024
Thank you for coming to visit us. We're sorry to hear that your bed didn't work for you. Hopefully it did not interfere with your travels.

4/10 Poor

nado

Liked: Cleanliness, property conditions & facilities
It was terrible sound like engine all night We couldn’t sleep next day I complained to the front desk she told me that was the elevator sound I had terrible experience
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 21 Feb 2024
Thank you for coming to see us. We're sorry to hear that you had an issue with your room. Thank you for alerting us - we will have our engineering team inspect the room right away.

10/10 Excellent

David, emmaus

Stayed 1 night in Feb 2024
Response from Scott - General Manager on 21 Mar 2024
Thank you for coming to see us. It was a pleasure meeting you.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean.
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 19 Feb 2024
Thank you for your kind review. It was a pleasure hosting you.

10/10 Excellent

Maksim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night while visiting air and space museum on the waynto florida. We arived very late and hotel staff was very accomodating and friendy. Did a couple suggestions and followed up in the morning. Offered shuttle to.museum with pick-up back to hotel. We didn’t use it, but very nice service and saves on parking fee at museum. We had awesome breakfast in the morning for good choice of food for kids and adults. Coffee to go.
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 19 Feb 2024
Thank you for including us in your adventures. It's great to hear that you enjoyed your time in Chantilly. We hope to see you again when you have more time to explore.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant people at front desk.
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 16 Feb 2024
Thank you for coming to see us. It was a pleasure meeting you. We hope to see you again soon.

4/10 Poor

k

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Needs a facelift
Stayed 2 nights in Feb 2024
Response from Scott - General Manager on 14 Feb 2024
Thank you for coming to visit us. We're sorry to hear that your visit wasn't all you hoped. While we are an older property, our team works very hard to ensure that our guests always have the best experience possible.

8/10 Good

Cindy, Federal Way

Liked: Cleanliness, staff & service, amenities
Comfy bed and nice accommodations. Furniture in lobby and rooms are outdated, worn and stained. Recommend replacing. Breakfast real nice with all types of options.
Stayed 1 night in Feb 2024
Response from Scott - General Manager on 9 Feb 2024
Thank you for coming to visit us. We are currently working with our architect to finalize plans for our renovation, which we plan to begin in the fall. We hope that you will come back and see us once updates have been completed.

8/10 Good

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities
The price was right. Staff was polite and helpful.
Stayed 3 nights in Jan 2024
Response from Scott - General Manager on 2 Feb 2024
Thank you for your kind review. It was a pleasure hosting you.

10/10 Excellent

ramou

Stayed 2 nights in Dec 2023
Response from Scott - General Manager on 2 Feb 2024
Thank you for coming to see us. It's great to hear that you enjoyed your visit.

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a convenient location.
Stayed 2 nights in Dec 2023
Response from Scott - General Manager on 30 Jan 2024
Thank you for your kind words. It's great to hear that you enjoyed your visit.

10/10 Excellent

Bala Subramanyam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Scott - General Manager on 1 Feb 2024
Thank you for stopping in. It was a pleasure hosting you. We hope to see you again in the coming year.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
The hotel is very clean and have very professional front desk personnel. The room was excellent, bed was comfortable There was a sofa-bed which wasn't expected. The breakfast was good. A nice selection of items including fresh fruits. I'm giving this hotel 4 stars due poor check-out service.
Stayed 2 nights in Jan 2024
Response from Scott - General Manager on 29 Jan 2024
Thank you for coming to visit us. I'm sorry to hear that there was an issue with your departure. If I can assist, please let me know.

10/10 Excellent

Phillip, Englewood

Liked: Cleanliness, staff & service, property conditions & facilities
House keepers did a fabulous job and cre about guest. Food service were equally friendly and did a good job
Stayed 1 night in Jan 2024
Response from Scott - General Manager on 27 Jan 2024
Thank you for coming to visit us. It's great to hear that we were able to make your stay a little more enjoyable.

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Scott - General Manager on 8 Feb 2024
Thank you for coming to see us. It's great to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good impression and experience
Stayed 1 night in Jan 2024
Response from Scott - General Manager on 17 Jan 2024
Thank you for your kind words. It's wonderful to hear that you enjoyed your time in Chantilly. We hope to see you again soon.

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from Scott - General Manager on 15 Jan 2024
Thank you for coming to visit us. It's great to hear that you enjoyed your time in Chantilly. We hope to see you again soon.

10/10 Excellent

Jesvin

Liked: Amenities
Good
Stayed 4 nights in Jan 2024
Response from Scott - General Manager on 8 Jan 2024
Thank you for coming to see us. It was a pleasure hosting you.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott - General Manager on 8 Jan 2024
Thank you for your kind review. It's great to hear that you enjoyed your visit.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Scott - General Manager on 8 Jan 2024
Thank you for coming to see us. It was a pleasure hosting you.

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay withno suprises!
Stayed the nights while visiting family over Xmas. Bed was comfortable, a little firmer than I'm used to, but no problems otherwise. Only complaint was the bright night light next to the sink..... wish I'd brought black electrical tape to cover it, but was able to cover with pillows etx. To darken the room. It was incredibly quiet and other guests did not do the usual talking in the hall, let doors slam etc., so overall, it was a good stay. Breakfast food was pretty standard. Front desk staff was friendly, knowledgeable, and made checkin/checkout easy. The pool was clean, well stocked with towels, and water temp fir pool and hit tub was perfect!
Stayed 3 nights in Dec 2023
Response from Scott - General Manager on 1 Jan 2024
Thank you for coming to visit us. We're delighted to hear that you enjoyed your visit. We hope to see you again the next time you are in the Dulles area. Until then, we wish you all the best in the coming year.

8/10 Good

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an wonderful time the front desk staff was very nice and gave good feedback advice on food options and things around. My room was very clean my bed was comfortable didn’t have any issues breakfast was okay not bad normal like any other hotel I will stay again.
Stayed 2 nights in Dec 2023
Response from Scott - General Manager on 1 Jan 2024
Thank you for coming to see us. It's wonderful to hear that you enjoyed your visit. We hope to see you again in the coming year.

6/10 Okay

Marc-Andre

Travelled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Scott - General Manager on 1 Jan 2024
Thank you for coming to visit us. It was a pleasure hosting you.

10/10 Excellent

Ligia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Dec 2023
Response from Scott - General Manager on 27 Dec 2023
Thank you for coming to visit us. It's wonderful to hear that you enjoyed your time in Chantilly. We hope to see you again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
The Hotel must have had a recent remodel. All the areas were in great condition. The room was spacious, clean, and modern. Most of the staff was friendly. Got repeatedly questioned by one female front desk clerk as to whether we were actually guests while a coworker and I were trying to do some business related work at a table in the breakfast area one evening. Despite that one event, Overall, probably a top five in my lifetime hotel visits.
Stayed 2 nights in Dec 2023
Response from Scott - General Manager on 26 Dec 2023
Thank you for coming to visit us. It was a pleasure hosting you. We are currently in the design phase of our renovation. We expect to begin this project in late 2024.

10/10 Excellent

Fady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, and good service.
Stayed 1 night in Dec 2023
Response from Scott - General Manager on 20 Dec 2023
Thank you for your kind review. It's great to hear that you enjoyed your visit. We hope to see you again in the coming year.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay.
Stayed 1 night in Dec 2023
Response from Scott - General Manager on 18 Dec 2023
Thank you for spending time with us. It was a pleasure hosting you.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Scott - General Manager on 5 Feb 2024
Thank you for coming to see us. It's great to hear that you enjoyed your visit.

10/10 Excellent

katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott - General Manager on 10 Dec 2023
Thank you for coming to see us. It was a pleasure hosting you.

10/10 Excellent

Prasanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Scott - General Manager on 10 Dec 2023
Thank you for stopping in. It was great having you at Hampton Inn. We hope to see you again soon.

8/10 Good

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Scott - General Manager on 7 Feb 2024
Thank you for coming to see us. It's great to hear that you enjoyed your visit. We hope to see you again soon.