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Reviews of Home2 Suites by Hilton Carbondale

3 out of 5
Home2 Suites by Hilton Carbondale
200 W Elm St, Carbondale, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 335 reviews" "
Rating 8 - Good. 69 out of 335 reviews" "
Rating 6 - Okay. 20 out of 335 reviews" "
Rating 4 - Poor. 17 out of 335 reviews" "
Rating 2 - Terrible. 15 out of 335 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy, Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay matched our hopes and expectations. Availability of parking spaces was quite challenging, though.
Stayed 2 nights in May 2024
Response from Richard P on 17 May 2024
Thanks for your review. We are aware of parking issues and working on this. We are glad to hear your stay matched your hopes and expectations.

6/10 Okay

Colleen M, McDonough

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Side door broken, friends could not get in lobby, would not let me change reservation. Would definitely stay at Hampton or giant city lodge next time. Poor management communication
Stayed 3 nights in May 2024
Response from Richard P on 14 May 2024
We apologize about the side door. Our front desk did explain that we were unable to modify your reservation and also this communication was shared with you by management. It was also explained to you that our front door is locked 24/7. There is a phone located inside the front door and guests or visitors of guests can call the front desk so we can let you in or your visitors in. The front door is locked at all times for the safety of our hotel guests. If you would like to further discuss your concerns we invite you to contact us at (618) 529-2555

10/10 Excellent

Willie

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Richard P on 14 May 2024
We thank you for your feedback. We look forward to seeing you in the future. Thanks for staying with us at Home2 Suites by Hilton Carbondale.

8/10 Good

LaQuincy

Stayed 2 nights in Apr 2024
Response from Richard P on 13 May 2024
We noticed that you gave a 4 our of 5. Do you mind us asking what we could have done better during your stay?

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just steps away from the university campus.
Stayed 1 night in Mar 2024
Response from Richard P on 20 Apr 2024
It is great to hear you find our hotel to be in a great location just steps away from SIU. We look forward to seeing you again in the future.

10/10 Excellent

Michael, Algonquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast in a very clean facility
Stayed 1 night in Mar 2024
Response from Richard P on 20 Apr 2024
We love that you enjoyed the free breakfast in a clean facility.

10/10 Excellent

Michael, Algonquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility .,free breakfast
Stayed 1 night in Mar 2024
Response from Richard P on 20 Apr 2024
It’s great to hear our facilities were clean and that you enjoyed the free breakfast.

10/10 Excellent

Michael, Algonquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024
Response from Richard P on 20 Apr 2024
It is great to hear your find our hotel excellent.

10/10 Excellent

Michael, Algonquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free breakfast and very clean facility
Stayed 1 night in Apr 2024
Response from Richard P on 20 Apr 2024
Thanks for your review. We love that your love the free breakfast and our clean facilities.

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
The carpets could use a good vacuum. Perhaps the guy at the front desk could smile.
Stayed 2 nights in Apr 2024
Response from Richard P on 12 Apr 2024
Thanks for taking the time to respond and give your feedback. We will pass along your feedback to our front desk team.

2/10 Terrible

Mary

cancelled my reservation without my knowledge and did not communicate the cancellation to Expedia.
Stayed 2 nights in Apr 2024
Response from Richard P on 12 Apr 2024
If you'd like to discuss your stay further, please contact https://help.hilton.com/s/contactsupport or call (618) 529-2555. We value your feedback and hope to welcome you back to Home2 Suites by Hilton Carbondale for a more enjoyable stay. Thank you for choosing our hotel.

10/10 Excellent

Abdelkader

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a railway station and you can hear the trains in the middle of the night.
Stayed 3 nights in Apr 2024
Response from Richard P on 8 Apr 2024
Thanks for your review. We are pleased to know your stay was a 5 out of 5. We look forward to the next time you stay with us.

10/10 Excellent

Michael, Algonquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when in Carbondale . It is near the train station and downtown Carbondale. The staff is very helpful and the hotel is exceptionally clean.
Stayed 1 night in Mar 2024
Response from Richard P on 4 Apr 2024
It is great to hear that our staff is always very helpful and the our hotel is exceptionally clean. We look forward to the next time you stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Trains are a little loud but nice hotel
Stayed 1 night in Mar 2024
Response from Richard P on 1 Apr 2024
I want to thank you for your review. We are pleased to know that your stay was a 5 out of 5. We look forward to the next time you stay with us.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard P on 29 Mar 2024
It is great to see that your stay is a 5 out of 5. We strive to provide exceptional service to our guests. We look forward to seeing you the next time you stay with us. If you get a chance please share about your stay on social media.

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room
Stayed 1 night in Mar 2024
Response from Richard P on 27 Mar 2024
Thanks We’re taking the time to fill out a post review. We are pleased to see that your stay was a five. We look forward to the next time you stay with us.

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard P on 26 Mar 2024
We are pleased to hear your stay was a 5. Thanks for taking the time to review Home2 Suites Carbondale where we take pride in giving our guest exceptional service. If you get a chance please share about your stay in social media. We look forward to seeing you the next time your stay at Home2 Suites Carbondale.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
friendly & accommodating staff. facility is close to where i was going. safe area/walkable
Stayed 1 night in Mar 2024
Response from Richard P on 23 Mar 2024
It is great to hear that our staff is friendly & accommodating. If you get a chance, please share about your experience on social media. We look forward to seeing you again in the future.

10/10 Excellent

TODD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Secure and professional staff who care about you.
Stayed 1 night in Mar 2024
Response from Richard P on 4 Mar 2024
Thanks for your review Todd. It is great to hear that you find our staff professional and caring. If you get time please share about your experience at Home2 Suites by Hilton Carbondale on social media so others will know. Our staff looks forward to seeing you the next time you stay with us and we hope you have a great rest of your day.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Richard P on 21 Feb 2024
Thanks for your review of Home2 Suites Carbondale. If you get a chance please spread the word about your stay on social media so others will know about your stay. We look forward to you staying with us again in the future. Have a great rest of your day!

8/10 Good

Becky

Stayed 1 night in Feb 2024
Response from Richard P on 21 Mar 2024
Thanks for sharing with us about your stay.

10/10 Excellent

Michael, Algonquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent proximity to Amtrak. Welcoming staff. Excellent housekeeping makes for very clean premises. Amenities makes for comfortable stay.
Stayed 1 night in Jan 2024
Response from Richard P on 7 Feb 2024
Thanks for taking the time to review Home2 Suites by Hilton Carbondale. If you get a chance please share your feedback on social media. Again thanks for your review.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard P on 7 Feb 2024
Thanks for taking the time to review Home2 Suites by Hilton Carbondale. If you get time please let others know about your stay on social media.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great one nite stay on a longer trip.
Stayed 1 night in Jan 2024
Response from Richard P on 7 Feb 2024
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your say on social media.

10/10 Excellent

emine

Stayed 4 nights in Dec 2023
Response from Richard P on 7 Feb 2024
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your stay on social media.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
We intentionally booked this trip near family and picked this hotel for the pool. I understand that things happen . However when we arrived the pool was broken and no one mentioned it. We asked for a refund for our second night and wanted to go to a different hotel so our two young kids could swim since they have been looking forward to it and that was the point of the hotel. They refused and said they opened the pool back up. My husband took them to the pool and it was ice cold , maybe 60 degrees. The girls were miserable. The room itself was okay and pretty clean. However customer service was disappointing. They were not friendly, not accommodating and did not go out of their way to help. My 2 year old spilled hot coffee on her and it was not their fault , however the workers just sat and watched as we rushed to find our own first aid kit and ice and did not check in or offer to help. Besides not getting to swim or switch hotels , our room smelled strongly of marijuana . My daughter kept asking why it smelled like skunk . Very disappointed, what was supposed to be a fun family trip with swimming , turned out to be a bad experience. I would not recommend this hotel for a family stay.
Stayed 2 nights in Dec 2023
Response from Richard P on 7 Feb 2024
We are sorry that you had issues with your stay. We have brought your concerns about our pool being broken and also the strong smells you had in your room to the attention of housekeeping and management. As for the actions of our staff in regards to the hot coffee we are sorry to hear that our workers just sat and watched. Rest assured that we have addressed this with all of staff and have taken corrective measures to insure something like this doesn’t happen again. We again want to thank you for your review.

10/10 Excellent

Benet

Business traveller
Liked: Amenities
Clean, courteous and quiet. Hot breakfast was better than the usual, I’d certainly recommend this hotel
Stayed 1 night in Dec 2023
Response from Richard P on 7 Feb 2024
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your stay on Social Media.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amtrak adjacent
Home2Suites is just across the street from the Carbondale Amtrak station. So it's very convenient for train travel. The breakfast is outstanding and the coffee is good. The room was so spacious that it was almost like having two rooms.
Stayed 1 night in Nov 2023
Response from Richard P on 8 Feb 2024
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your stay on Social Media.

8/10 Good

Doug

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was excellent, and the staff was friendly and attentive. The room we stayed in had thin carpet with not much padding and the sounds of people walking on other floors echoed. The bathroom door, a pocket door, did not lock and slid back into the wall, providing no privacy, and the bathroom fan did not work. Also, the Amtrack station across the street has an activity at 11 pm, 2 am, and 6 am which much tooting. No fault can be found with the hotel for the adjacent bar, which had a loud outdoor music performance, until 11:30 pm
Stayed 1 night in Nov 2023
Response from Marissa on 20 Nov 2023
Dear Mr. Doug:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Marissa MaysFront Desk Clerk

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, clean and friendly. Walking distance to the pool for our swim meet and plenty of dining choices in the area. Being a college town, there are a variety of bars and adult entertainment places too which lead to a seedier clientele on the streets after dark but the hotel is maintained and secure with attentive staff and brightly lit outside areas. We will be back!
Stayed 2 nights in Nov 2023
Response from Marissa on 20 Nov 2023
Dear Barry H. Stafford:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Marissa MaysFront Desk Clerk

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not as great as it looks
I'll start with the Negatives. Had I known about the LOUD live music that went on until 2AM along with lousy soundproofing, I probably would've stayed elsewhere. Though the building was pretty, it seems like it was built cheap/with little to no soundproofing. The bed was surprisingly uncomfortable. Hilton made the bizarre choice to use pocket doors for the bathrooms. We were checked into 300 upon arrival. When we got up to the room, I noticed the bathroom doors wouldn't close or latch. When I went to the front desk to see about getting a room with functional bathroom doors, she moved us to 400 and I ran into a friend on my way back up that was also staying here and his doors didn't work either. Room 400 was no different, but there wasn't another room to try, so I grabbed my tools out of the car to get the doors to at least close. I don't think wanting a shred of privacy for the bathrooms is too much to ask...now I have a few small complaints. Hole in the wall in 300, key issues, choppy TV signal, no streaming options in a newer hotel, burnt out bulbs, damaged trim in rooms, elevator inspection several months expired, and the breakfast staff was rude. Now for some positives. The women working the front desk were great. The hotel and rooms were VERY clean and I think the price was fair for the size of the room. I remember when a hotel being a Hilton actually meant something. I would love some kind of a partial refund. We will not be staying here again.
Stayed 2 nights in Oct 2023
Response from Marissa on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marissa on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Abdulaziz

Disliked: Cleanliness, staff & service, room comfort
Do not recommend
There is a bad smell once you enter the hotel and also in the room. I recommend to remove carpet from the room to keep it clean. One washer didn't work and the other one was used by another clinent and didn't remove their clothes and the staff did not take the initiative to remove the cloths. Breakfast was not healthy at all. The beds are queen size which is not good for couple. Paying over 150 dollars a night for 3 nights is outrageous with this kind of hotel. We will not stay their again.
Stayed 3 nights in Oct 2023
Response from Marissa on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A few issues
Overall good. A few issues: 1. We could not find parking spot last night when we came back about 10:30pm. We had to park on the parking lot of the church. 2. The toilet has water problem. Refil water does not work. 3. The note in the room says cleaning every other day but there was no cleaning while we stayed 4 days. 4. At least 3 lights in the room do not work.
Stayed 4 nights in Oct 2023
Response from Alexandra Gauthier on 23 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our suites. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.Sincerely,Alexandra GauthierFront Desk Agent

4/10 Poor

Ryan

Stayed 1 night in Oct 2023
Response from Alexandra Gauthier on 18 Oct 2023
Dear Ryan,Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.Sincerely,Alexandra GauthierFront Desk Agent

2/10 Terrible

Greg

Liked: Cleanliness, property conditions & facilities
This was the worst night sleep I’ve ever had in a hotel and needing a good night sleep for my sons early baseball game didn’t happen, very noisy and lady at front desk said the noise should be gone by midnight and it was still going on at 3:30am
Stayed 1 night in Oct 2023
Response from Alexandra Gauthier on 18 Oct 2023
Dear Greg,Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.Sincerely,Alexandra GauthierFront Desk Agent

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I was within walking distance to places s that were of interest to me. The parking situation could have been better. There is not very many spaces; however, the hotel was full.
Stayed 2 nights in Oct 2023
Response from Alexandra G, Front Desk on 14 Oct 2023
Dear Julia,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Alexandra GauthierFront Desk Agent

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Good breakfast. Only problem was the commode did not work properly and the shower wasn’t completely clean.
Stayed 1 night in Oct 2023
Response from Alexandra G, Front Desk on 14 Oct 2023
Dear Nancy,I wanted to say thanks for your recent stay here at our hotel! We apologize for the commode and shower. We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Alexandra GauthierFront Desk Agent

10/10 Excellent

Latasha

Liked: Staff & service, amenities, property conditions & facilities
Nice, clean and friendly atmosphere. Front staff was great and willing to help with any of our needs during our stay. I will be staying here again would definitely recommend this property. ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Sep 2023
Response from Alexandra Gauthier on 16 Sept 2023
Dear Latasha,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Alexandra GauthierFront Desk Agent

10/10 Excellent

Lowella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Amenities,lots of choices for the free breakfast
Stayed 2 nights in Aug 2023
Response from Alexandra Gauthier on 9 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Alexandra GauthierFront Desk Agent

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Over all it was a pretty nice place to stay. Besides just about everyone at the front desk having an attitude like they hated their job and us having to replace the paper towels in the room because it wasn’t done before we got there, I’d stay again if need be.
Stayed 2 nights in Sep 2023
Response from Alexandra Gauthier on 9 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Alexandra GauthierFront Desk Agent

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Luis on 5 Sept 2023
Dear Tyler Thank you for the great review! Can't wait to welcome you back home.

10/10 Excellent

Fatimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and safe. Breakfast is included in your stay. They had Turkey options which was a plus!
Stayed 3 nights in Sep 2023
Response from Luis on 5 Sept 2023
Dear Fatimah I Am happy to hear you were content with the overall cleanliness of our hotel! We will make sure to have more turkey options for your return.

10/10 Excellent

Tanya, Quincy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to campus.
Stayed 1 night in Aug 2023
Response from Luis on 16 Aug 2023
Dear TanyaWe would like to thank you for taking the time out of your day to leave a good review. We can't wait to welcome you back home!

10/10 Excellent

cheri

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great. Rooms were clean and designed very nicely. Breakfast was amazing!
Stayed 1 night in Aug 2023
Response from Luis on 16 Aug 2023
Dear CheriI wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Luis on 5 Sept 2023
Dear Melissa Thank you for the great review and we hope to make you happy once more when you decide to return back home!

10/10 Excellent

Brian

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
School move in
Very nice, clean hotel, only issue is the small parking lot.
Stayed 1 night in Aug 2023
Response from Luis on 5 Sept 2023
Dear Brian Glad to hear you were able to find this hotel clean. We are working on the parking situation, hopefully when you decide to return back home it should bigger!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason we stayed here was very close access to the Amtrak station. The hotel is allowing us to park in their fenced parking lot while we are gone. Our room was extremely nice and clean with a full size refrigerator, microwave, and dishwasher. It is like an apartment. We have already booked for another trip.
Stayed 1 night in Jul 2023
Response from Luis on 5 Aug 2023
Dear NancyWe love that you enjoyed your recent experience with us! For your next trip we hope to amaze you even more and I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luis on 5 Aug 2023
Dear DanI wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Amanda

Stayed 3 nights in Jul 2023
Response from Luis on 16 Aug 2023
Dear AmandaI wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!