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Reviews of ibis Firenze Prato Est

3 out of 5
ibis Firenze Prato Est
Via Fratelli Cervi, Località Capalle, Campi Bisenzio, FI

Reviews

8.0

Very good

Rating 10 - Excellent. 116 out of 375 reviews" "
Rating 8 - Good. 180 out of 375 reviews" "
Rating 6 - Okay. 50 out of 375 reviews" "
Rating 4 - Poor. 17 out of 375 reviews" "
Rating 2 - Terrible. 12 out of 375 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The location of the hotel is very good for us , but the door key didn’t work , we needed to go down to reception every day to get it re activated , which was annoying because we had already gone upstairs. The internet was not working until we got a code from reception although we registered our name and room number several times and that only worked for one day . Otherwise everything else was fine . The room was clean , the breakfast was nice .
Stayed 3 nights in Oct 2023

2/10 Terrible

Carolina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
AVOID! I regret to say that my recent stay at this hotel was anything but pleasant. Upon entering our room, we were greeted with an overwhelmingly pungent poop smell. To add to the discomfort, the bathrooms were in an appalling state; there was fecal matter on the toilet seat and the shower was riddled with black mold. Despite our initial shock, we decided to ask for a room change, only to be met with an extremely rude afternoon staff member who dismissively used the "Non me ne frega niente" hand gesture when addressing our concerns. Thankfully, the morning staff were more considerate and tried their best to assist us. However, our issues didn’t end there. The rooms were notably dim, the AC barely functioned, and to top it all off, our room keys deactivated daily, causing further inconvenience. While the hotel's location might seem ideal for those looking to visit Florence, don't be fooled. Arranging transportation was a challenge, and the posted bus times are highly unreliable. All in all, I cannot recommend this hotel to anyone. While there were a few kind staff members, the overall experience was overshadowed by the numerous problems we encountered.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were excelent. Good hotel, good breakfast, walking distance from shopping and restaurants. Highly recommended.
Stayed 7 nights in Sep 2023

6/10 Okay

Adrian

Travelled with partner
Disliked: Property conditions & facilities
Typical IBIS hotel. Only problem is a very weak to nonexistent AC system.
Stayed 1 night in Sep 2023

6/10 Okay

Andrea

If you are traveling to Florence and do not have a car I would not recommend this hotel. It’s a 20 min walk to the train station along a pretty busy roadway with few sidewalks and a taxi to Florence will cost you €50.
Stayed 6 nights in Sep 2023

10/10 Excellent

Rianna

Stayed 1 night in Aug 2023

4/10 Poor

keisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Scott

Travelled with partner
Quiet hotel, great breakfast, good location next to shopping and places to eat. Trendy panini place and central market restaurants are in the IGigli without needing to wait in line in the city center. Bus next to hotel goes into Florence. Train is 20 minute walk.
Stayed 9 nights in Jun 2023

8/10 Good

Suresh

Liked: Cleanliness, room comfort
We were enroute to a wedding so stayed one night. Overall our stay was satisfactory. Hotel is next to a large shopping centre. Not far from Florence central
Stayed 1 night in Jun 2023

2/10 Terrible

Pishko

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel, rotten and broken, it’s not value for money This hotel should has been rated as no star hotel and doesn’t worth more than 20 euros per night

6/10 Okay

Mark, Auckland

Liked: Cleanliness
Cheap and functional, Wifi is poor, not close to really good restaurants. Bed was fine. Quick check in and check out.
Stayed 1 night in Apr 2023

8/10 Good

ara

Stayed 2 nights in Jan 2023

8/10 Good

Mohammad, LOS ANGELES

Stayed 5 nights in Nov 2022

8/10 Good

Boban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2022

10/10 Excellent

Nunzio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Overall good
Stayed 7 nights in Sep 2022

6/10 Okay

Marcelo

Liked: Staff & service
Disliked: Amenities
Ok
Stayed 2 nights in Sep 2022

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice basic for overnight stay. Reception area big enough to relax in. Staff very accommodating as air con didn’t work in first room so swooped rooms no prob. Air on is noisy but sufficient
Stayed 1 night in Sep 2022

8/10 Good

Boban

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2022

8/10 Good

Boban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for money
Stayed 2 nights in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy with comfortable beds and a continental breakfast. Ideal for a one or two night stay, close to shopping mall, restaurants and fuel.
Stayed 1 night in Jun 2022

2/10 Terrible

EDUARDO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay there
The room was not well cleaned and it was smelly. The bed was not comfortable and we can hear noises from the rooms next door.
Stayed 1 night in Apr 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location
Stayed 4 nights in Mar 2022

10/10 Excellent

Francesco

Stayed 2 nights in Feb 2022

8/10 Good

Caren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel due to its location . It was perfect for our needs
Stayed 2 nights in Jan 2022

8/10 Good

Mohammad, LOS ANGELES

Stayed 2 nights in Dec 2021

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service😜
Stayed 3 nights in Sep 2021
Response from Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST on 18 Oct 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ibis hotels are very recognizable where ever you stay in the world so was this hotel in Prato east. As I aspected all my basic need in a clean and modern
Stayed 2 nights in Oct 2021
Response from Guest Relation Agent on 6 Nov 2021
Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Agent IBIS FIRENZE PRATO EST

4/10 Poor

Timothy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
hot hotel; not clean; mean staff
Extremely hot— AC barely functioned in either room we had; small room; broken tiles in bath; shelves in shower missing, so shampoo on shower floor; not clean, hard beds; front desk staff not very nice; worst hotel in Italy during our 8 day trip; €40 cab ride to Florence— far!
Stayed 1 night in Sep 2021
Response from Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST on 6 Nov 2021
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds.
Really comfertable beds. Good standard for the price. Clean and tidy. Location a bit off but good if you have a car.
Stayed 3 nights in Aug 2020

8/10 Good

Inder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 3 nights in May 2019
Response from Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST on 5 Jun 2019
Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti. Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely. Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to sleep
I stayed here here three weeks for business trip. I was in room 105 and then in room 222. Room 105 had a broken shower door and mold at the bottom of the shower. Room 105 had a terrible view. Room 222 had a great view and shower door worked and less mold in shower. Maintenance needs to be improved. There is also a problem with the TV remotes in both rooms, they did not work very well. Cleaning of rooms was good and clean towels everyday was welcome. Breakfast was good. Coffee and warm Croissants in the morning as well as hard boiled eggs and cold cuts is great for the price. Bed was comfortable and curtains keep the sun out. Some customers slam door shut so that could wake you if you want to sleep in. There is no minibar but there is a machine to buy cokes and water. The price is very high on these machines. 2 euro for a can of coke. If you go to the shopping mall you can buy a 2 liter bottle of water for 50 cents. I don’t know why Ibis decided to charge so much for the drinks in the machine. There is also a place to weigh your luggage in lobby, why charge 1 euro to weigh? Seems a bit much. The hotel is next to a big shopping mall. So there are lots of places to eat there. Walking to train station is also possible but there are no sidewalks in parts of the walk. I would not recommend walking to it. Best to take a taxi to the station.
Stayed 3 nights in Nov 2018

10/10 Excellent

dalit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Parking aircon welcome kettle
Parking not private this mining is not sure you parking next the hotel and is not sure you found space yes is big commercial area parking but in the nigth for a lonley woman no fear. Aircon not good you can't touch plus my window was close try to open and it was nigth time i don't want call for a cervice check befoure . And now 2018 way ibis do not have a kettle in each room comon every little hotel too they offer a little treat for the costumer. Some tea and coffe. i use ibis a lot specially in france i travell from england but never found a kettle .
Stayed 1 night in Sep 2018
Response from Guest Relation Agent on 2 Oct 2018
Dear Guest, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a private payment parking, but outside it is free and public. Our staff is available 24/24 hours for every request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Agent Hotel Ibis Firenze Prato Est

8/10 Good

Tony, East Boothbay, Maine.

Liked: Staff & service, property conditions & facilities, room comfort
After an overnight flight we needed to rest up and get some sleep. Woke up at dinner time and the hotel had just what we needed and a wide variety of breakfast choices the next morning.
Stayed 1 night in Sep 2018

6/10 Okay

Selim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
1 night with family
Hotel is far from all the attraction. If you have car it should be ok. There is a mall nearby with in walking distance. Air conditioning was noisy. So could not sleep well.
Stayed 1 night in Jul 2018
Response from Guest Relation Agent on 31 Jul 2018
Dear Guest, Thank you for taking the time to share your feedback. I'm sorry for the inconvenience for air conditioning. Our staff is available 24/24 hours. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Agent Hotel Ibis Firenze Prato Est

8/10 Good

ErgunAtaman, izmir Turkey

Liked: Cleanliness, staff & service
Hatel close to road connections.
Stayed 6 nights in Jul 2018
Response from Guest Relation Agent on 18 Jul 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

mitch

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2018
Response from Guest Relation Agent on 18 Jun 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relation Agent Hotel Ibis Firenze Prato Est

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option outside Florence
We were doing a road trip through Tuscany and looking for a budget hotel near Florence. Ibis Prato was perfect! Good location on the side of a mall, with great options of stores and restaurants! Important to notice that you need to have a car to reach Florence center (30min from the hotel). Breakfast was amazing, with fresh pancakes and croissants! We do recommend it!
Response from Matteo Tognozzi General Manager on 3 May 2018
We very much appreciate your comments regarding your stay at the ibis Firenze Prato Est. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,

10/10 Excellent

sylvie, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel & staff
very pleasant friendly informative staff :good buffet food & minimal basic room clean overall pleased with experience
Stayed 3 nights in Oct 2017
Response from Rémy Kristek - General Manager on 1 Nov 2017
Dear Guest, first of all we would like to thank you for your preference ando also for sharing your comments regarding your stay in our Hotel. We are delighted to read that you enjoyed your visit. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to welcome you back to our hotel again! Sincerely. Rémy Kristek General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
close to airport
Very friendly staff but watch out for morning food staff. Very rude and not Friendly. We had problem with bookinf and breakfast which was already pre paid. only one person took interest in resolving the issue. David was very helpfil.
Stayed 1 night in Sep 2017
Response from Rémy Kristek - General Manager on 20 Sept 2017
Dear guest, we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. On the other hand, I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope welcoming you again soon. Sincerely, Rémy Kristek General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2017
Dear guest, We very much appreciate your comments regarding your stay at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémy Kristek General Manager

8/10 Good

ADRIAN

Liked: Cleanliness, staff & service, room comfort
Good Ibis hotel
This is not a big Ibis hotel, but is clean, big rooms, good free wifi in rooms, quick check in and check out. Also is very close to a shopping mall. But i recommend to hotel management to buy a new ironing board because that one that was available in the iron room was in a very bad condition.
Response from General Manager on 13 Feb 2017
Dear guest, we thank you for taking the time to tell us about your stay at our hotel. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you soon again, best regards. Rémy Kristek General Manager

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for shopping and business
New mattresses are a great improvement Plan to dine out as it has little more than a snack bar, fortunately it's walking distance to the shopping centre where there are other places to eat.

8/10 Good

YING NGAI, IBIS PRATO EAST

Liked: Cleanliness, staff & service
Everything is good except water temperature
Good. just the shower water temperature goes up and down every 1-2mins. Very annoying.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good, but shower isn't good
the shower is not stable in water temperature, it's go hot and cold at same minute, even dangerous as it gets hot all suden.

8/10 Good

Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good price for the stay
The hotel was not the best but for re price was worth it to stay