Search Chalets in Brough

"If anyone’s planning on booking this hotel especially any families with little kids please avoid. Terrible customer service received from the hotel start to finish. We had to request expedia to get involved to resolve issues on their behalf, very poor customer experience."

"Breakfast was excellent and the staff very friendly."

"Fab! Friendly! "

"Beautiful property. Quiet and tranquil location. Delicious breakfast freshly made. "

"Attentive staff, great food. Nit clear what to do for early check out. "

"Very clean room. Check was quick and efficient, breakfast was lovely. The rooms do get quite warm so the fan was extremely useful "

"Yes, very, it is dog friendly in both the bar/restaurant and the rooms."

"Clean room friendly staff and quality food and drink"

"Whilst I am sure this kind of property appeals to many, it wasn't what we were expecting. We appreciate it is a castle first, then hotel, but we have stayed in plenty of castles that still offered a very good hotel experience. Our room, apparently an upgraded one [we booked a superior kind] was small and very cold. The host promised us a heater, but it never materialised. The rooms have no TV ["because it is a castle"], but still have TV points in the room. Despite the hotels.com description, there is no spa and there is no hot tub, not that that aided our choice in the first place, but putting it out there for others; they don't exist."