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Reviews of Flagship Winford Manor

3 out of 5
Flagship Winford Manor
Old Hill, Winford, Bristol, England

Reviews

8.0

Very good

Rating 10 - Excellent. 200 out of 543 reviews" "
Rating 8 - Good. 200 out of 543 reviews" "
Rating 6 - Okay. 92 out of 543 reviews" "
Rating 4 - Poor. 32 out of 543 reviews" "
Rating 2 - Terrible. 19 out of 543 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Stayed 1 night in Aug 2021

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value for money
The rooms were clean but there was no housekeeping available during the three nights of our stay. We had to ask for more milk and tea which was not a problem. No breakfast was available, but dinner was. This was of good quality for the price. The rooms are slightly tired, but probably suffering from lack of use during Covid restrictions. Very few staff on site, but those that were, very helpful and pleasant. The situation of the hotel was lovely and quiet and very handy for Bath and Bristol which were the reasons for our stay.
Stayed 3 nights in Jul 2021

8/10 Good

Laina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic value for money.
Great service, polite and helpful staff and a lovely room. Will be staying again in the future.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this place. The view was nice and it really exceeded my expectations.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 1 night in Jun 2021
Response from Ahmad on 11 Jun 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Ahmad

8/10 Good

Francesca

Liked: Cleanliness, staff & service
Nice 🙂
Really nice place, very basic but did what it needed to do!
Stayed 1 night in Jun 2021
Response from Walter on 8 Jun 2021
Thank you for your sweet words, Francesca. We hope to give you a consistent service every time. Regards, Walter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 delux double rooms but at the check in time, we were told 1 delux and 1 normal double room booked. Expedia booking was for 2 delux double rooms. We missed out somehow and eventully paid a small fee to upgrade one room. Bit unfair to charge us again for which we had paid already. Can we get the refund?
Stayed 1 night in May 2021
Response from Jon on 1 Jun 2021
Hi, thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Jon

6/10 Okay

Lisa

Disliked: Cleanliness
Adequate
When I arrived, the smell in reception was fairly unpleasant, bit like drains that are backed up. Left to struggle up 2sets of stairs with bags and as a token gesture at the top of the stairs asking if I wanted a hand... pointless really. Would have been nice for someone to just carry one I’m not into wanting people to carry all my stuff I’ll manage but if roles were reversed, I would have offered. On the face of it the rooms are ok. However, when you have a big room that you paid extra for it’s completely pointless putting a tiny tv in the furthest corner away from the bed... talking about the bed, stripped it off because I used to clean for a living and know how time saving this is for the staff and I found a blood stain on the mattress cover 😬Big no no, never never is that acceptable on a bed! And disappointingly this was what actually made me decide to write this. Every thing was ok, generally the shower was nice the view was good... but that’s it.
Stayed 1 night in May 2021
Response from Leo on 30 May 2021
Apologies for the problems you had faced, Lisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 2 nights in May 2021
Response from Bella on 26 May 2021
Hi, Susan! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Bella!

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Great over night stay
Lovely Hotel set in impressive grounds. Great for the night we stayed.
Stayed 1 night in May 2021

2/10 Terrible

Luke

Disliked: Staff & service
Misleading Check-In Information - Avoid
Wasn't able to stay due to misleading information around check-in times meaning that upon arrival no-one was there to check me in. Check in closes at 10pm and not 12 as instructed on the website. Had to drive 3h in appalling weather as a result. Very annoyed.
Stayed 1 night in May 2021
Response from Tony on 23 May 2021
Hi, Luke. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Tony

8/10 Good

Lynette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lino
Stayed 1 night in May 2021
Response from Leo on 14 May 2021
Hi, Lynette! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location hotel
Fantastic location and grounds. Room of a good standard very comfortable.
Stayed 2 nights in Mar 2021
Response from Leo on 9 Apr 2021
Thank you for your appreciation, Paul! We hope to give you a consistent service every time. Regards, Alex

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2021
Response from Leo on 17 Apr 2021
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

6/10 Okay

Geoffrey

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Leo on 25 Mar 2021
Hi, Geoffrey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

10/10 Excellent

Michael

Stayed 1 night in Mar 2021
Response from Leo on 27 Mar 2021
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Alex

8/10 Good

robin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2021
Response from Mike on 14 Mar 2021
We are glad to see that you have rated us positively, Robin! Do give us more chances to enhance your experience with us. Regards, Mike

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to revisit
Impressive, welcoming service in difficult conditions.(hotel has closed temporarily- covid) Delighted to be able to get food & drink(£5 a pint of stella, £3 a half!- just wrong). Unfortunately everyone had the same idea about food my first night-waited over an hour, then no tartare despite being advertised. Pleasantly surprised to be able to stream football, even if no whatsap picture (it is in the country!)
Stayed 4 nights in Dec 2020
Response from Bella on 24 Dec 2020
Thanks for the positive rating, Peter! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Bella!

6/10 Okay

claire, Yorkshire

Travelled with partner
Liked: Cleanliness
Have stayed before and happy with hotel but rather worried that we had not been instructed that the hotel was In Tier 3 when booking - the hotel didnt accept responsibility for not informing us and said was down to booking agent - felt that someone should have told us prior to the booking
Stayed 1 night in Dec 2020
Response from Adam on 11 Dec 2020
Sorry for the unpleasant experience you had with us, Claire! Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Adam

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Leo on 11 Dec 2020
Thanks for the positive rating, Mike! Hope to welcome you again soon. Regards, Barbara

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very good value for money, the room delivered meal ( Covid restrictions )was excellent and the choice of dishes on the menu great. No breakfast unfortunately again due to Covid but a great place to overnight for Bristol airport. Friendly helpful staff and the place itself is in a lovely location with gardens and country outlook.
Stayed 1 night in Dec 2020
Response from Leo on 9 Dec 2020
Hi, Lesley! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Barbara

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Leo on 30 Nov 2020
We appreciate your feedback, Omar! Have a wonderful day ahead. Regards, Alex

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay very welcoming very friendly, Our room was lovely so spacious and the bathroom very big too couldn’t really fault it would happily stay again 😁
Stayed 1 night in Nov 2020
Response from Jacob on 7 Nov 2020
Hi, Steven! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jacob!

10/10 Excellent

Kayleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good small room, great value for money. Lovely and warm
Stayed 2 nights in Oct 2020
Response from Leo on 3 Nov 2020
Thanks for sharing your valuable feedback, Kayleigh! We will surely work on this to enhance your experience in the future. Regards, Alex

10/10 Excellent

angela, Wimborne, Dorset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just wanted a bed for the night for a flight arriving at Bristol Airport in the early hours. The room was only £25, so I wasn't expecting much. It was warm, clean and comfortable and we had a good night's sleep. Perfect! No breakfast available but we knew about this in advance. Very impressive at such a cheap price, definitely recommend.
Stayed 1 night in Oct 2020
Response from Grace on 29 Oct 2020
Thank you for rating us, Angela. We have duly noted your feedback and ensure better services in the future. Regards, Grace

8/10 Good

Hugh

Stayed 1 night in Oct 2020
Response from Justin on 7 Nov 2020
Glad to see that you have rated us positively, Hugh. Do give us more chances to delight you in the future as well. Regards, Justin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Jaime on 22 Oct 2020
Glad to see that you have rated us positively. Do give us more chances to delight you in the future as well. Regards, Jaime

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay, location and service was good. However, it stated that there was a free shuttle bus service. When I phoned from Bristol Airport to find out where I got the shuttle bus from I was told no shuttle only taxi! The taxi was £12 each way!! That added a lot onto the cost. If I knew this before I would have stayed at the Airport. I would like to be reimbursed for the full amount £24 as it was very miss leading.
Stayed 1 night in Oct 2020
Response from Bella on 19 Oct 2020
Hi, Heather! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Bella!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Renovation work needs to be completed, then relaunched. Very poor quality uncomfortable bed. Staff excellent!
Stayed 1 night in Oct 2020
Response from Leo on 15 Oct 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Leo on 9 Oct 2020
Thanks for the positive rating, Linda! Hope to welcome you again soon. Regards, Leo

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Needed a place to stay near the airport as we had a super early flight the next day. The room was clean and had a private bathroom. We were able to eat dinner in the bar. The staff were really friendly.
Stayed 1 night in Sep 2020
Response from Karen on 8 Oct 2020
Hi, James. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Karen

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
At the end of the day this hotel offers good value for money, so people who are expecting 5 star accommodation need to book what they expect. We used this hotel as a base to visit various places in the Bristol/Bath area and we weren't disappointed. On arrival the lovely lady on reception greeted us and guided us to our room, which is something we're not used to, she helped us with operating the heating system and gave us directions to local amenities. Currently the restaurant isn't serving breakfast due to covid so I suggest taking some stuff with you like we did. We did however eat dinner at the restaurant a few times and the food was really good, as was the service. The room was basic but very large, spacious and clean. The bed was one of the comfiest I've ever slept on. The shower was amazing, 2 heads, heavenly. There's a lovely garden area for nice views and walking. Not really sure why some people are dissatisfied with this hotel, it's good value for money and very comfortable. I highly recommend.
Stayed 2 nights in Sep 2020
Response from Leo on 3 Oct 2020
Hi, Nicholas! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

10/10 Excellent

Zoë

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service at the venue
Excellent customer service. The guy on reception went above and beyond to help us and couldn’t have been more helpful. Rooms were great. Food was lovely. Only problem was the underfloor hearing didn’t seem to work and the room was chilly. Would definitely go back there again.
Stayed 1 night in Sep 2020
Response from Leo on 2 Oct 2020
Thank you for your appreciation, Zoë! We hope to give you consistent service every time. Regards, Leo

8/10 Good

Edouard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Leo on 3 Oct 2020
Thanks for the positive rating, Edouard! Hope to welcome you again soon. Regards, Leo

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Leo on 26 Sept 2020
Hi, Alan! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Leo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from David on 20 Sept 2020
Thank you for the positive rating.Looking forward to your continuous love and support. Regards, David!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Shabby and run down
The bedding was clean.. but that was about it. The shower leaked more from the hose than from the shower head. The carpet had lots of unknown stains ao I don’t know how clean it was- I never touched the floor barefoot. The sofa and walls were scuffed and had random stains. They were the most uncomfortable beds I have ever slept on, soft and lumpy. I’ve left with a sore neck. Thankfully I didn’t stay longer than 2 nights. We asked one receptionist for a refill of tea and milk before we went out and arranged to pick it up on our return, the night receptionist was on when we got back and he had no idea what we were talking about and tried to give me one tea bag and one small carton of milk... he then disappeared to get more thankfully as there were two of us!! The whole entire place looks like it needs a good clean and some TLC both inside and out. I would not go back.
Stayed 2 nights in Sep 2020
Response from Joey on 18 Sept 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joey

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent value for money. Clean and comfortable . Friendly and helpful staff. Well recommended.
Stayed 1 night in Sep 2020
Response from Ammy on 18 Sept 2020
Thank you for your appreciation, Matthew! We hope to give you consistent service every time. Regards, Leo

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
the hotel was comfortable, a little bit out of the way. Which wasn't s problem. Staff friendly and helpful.. The only down side was no breakfast due to the covid.
Stayed 1 night in Sep 2020
Response from Charlie on 17 Sept 2020
Thank you so much for the positive rating, Alan! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Charlie

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed in. The room was not cleaned properly, there was a dead spider in the wardrobe and cobwebs on all of the paintings on the walls. When booking the room at this hotel, it was advertised as providing a complimentary breakfast, however upon arrival at the hotel we were told this was not available. It is still being advertised on the website now but is not being provided. When I questioned this at the front desk, I was provided with an email address to contact to complain which I did. I emailed and did not receive a response and had to telephone on numerous occasions to try and get a response. Still they did nothing about it, but disconnected my call every time! I would not recommend OYO hotels to anybody!
Stayed 1 night in Aug 2020
Response from Joey on 18 Sept 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joey

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Marie on 12 Sept 2020
Thanks for rating us positively, Simone! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, outstanding cleanliness and superb staff! Food was amazing as well and the location is stunning. You need to drive, though, as it's a bit further from srores and pubs.
Stayed 2 nights in Sep 2020
Response from Ammy on 9 Sept 2020
Thank you for your appreciation. We hope to give you consistent service every time. Regards, Leo

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot for exploring cheddar area.
Stayed 1 night in Aug 2020
Response from Ammy on 8 Sept 2020
Thank you for your appreciation. We hope to give you consistent service every time. Regards, Leo

6/10 Okay

MRS DEBORAH

Liked: Cleanliness, staff & service
Okay
Very clean with lovely staff but no facilities really, I like to start my holiday at the hotel the night before. There was hardly any choice of food, what there was, was obviously quickly microwaved, maybe due to current times with Covid. Also a bit difficult to find up a lane. Noisy with cars coming and going on the gravel on the drive. Clean and staff lovely so that was the plus.
Stayed 1 night in Sep 2020
Response from Ammy on 6 Sept 2020
Hi, we sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Leo

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and good food.
Stayed 1 night in Sep 2020
Response from Ammy on 6 Sept 2020
Thank you for your appreciation, Mike! We hope to give you consistent service every time. Regards, Leo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Excellent value for money.
Stayed 1 night in Aug 2020
Response from Thomas on 2 Sept 2020
Hi, thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Thomas

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Cheshta on 2 Sept 2020
Glad to see that you have rated us super. Hope to serve you soon with an even more happening stay. Regards, Jacob

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid, doesn't look like the pictures, very dirty
I stayed here as it was close to the airport and I just needed to stay for one night before an early flight the next morning. I wouldn't stay here again. The receptionist was very friendly and welcoming, giving advice of the local area and where to go, and when we told her there was a problem with our room she changed it immediately, so I am not faulting her at all. However, I booked a deluxe room but was giving what looked like a standard room, I didn't want to question it when I seen the room but it was very small and claustrophobic, in a cabin sort of building outside the main one. There were dead bugs everywhere in the room, the kettle didnt work, the toilet was hanging off the wall and ended up leaking all over the floor as soon as it was flushed. It was not a nice feeling at all. We got moved to a room upstairs which was a lot better and looked more like the picture I had booked but it wasn't clean, the carpet really needed hoovered and there was dirt and hairs all over the bathroom floor. I was too tired to ask to change again and I thought we can stick it for one night but it was horrible, the bed was so uncomfortable and the whole room just felt very dirty. Also although the booking stated breakfast was included, which was another reason I picked it, it wasn't and they didn't even offer a to go option. I wouldn't even think about staying here again, we couldn't wait to leave. I wouldn't have stayed at all if it had of been any longer than one night.
Stayed 1 night in Aug 2020
Response from Ammy on 29 Aug 2020
Hi, we sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Leo