Window latch busted open during cold night
Me and a partner stayed, thought it looked like an average stay. We got there, the hotel staff seemed pleasant enough. We entered the room and found it to be slightly chilly, I checked the radiators but the nobs had been removed. No biggie, we set up and chilled out for a bit before heading out, we came back around 10 and went to bed to chill because we were a bit tired. The room seemed strangely cold as we walked in, for a place which was supposed to be hospitable, this was not okay - I found that the latch on the window was damaged and the window was unable to close properly letting the cold chill in. I went down and spoke to the receptionist and she was lovely, she apologised and said that she could change our rooms but we had unpacked so I was wondering if we could just put the heater on full to balance the temperature out. She said we could borrow a portable radiator and the manager would bring it up. We waited an hour for the portable radiator to come, we rang up to check in intervals, 'it will be five minutes' etc. Eventually it came with a smile, whatever. The radiator did little to help the cold night. I forgot to mention my partner had a bit of a cold and this night made it a lot worse. He next day, I explained this to the hotel receptionist who listened and explained that it was unfortunate what had happened. He seemed a little smarmy and false. We received no potential of compensation and we left worse off than when we had arrived.