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Reviews of Oaks Brisbane Woolloongabba Suites

4 out of 5
Oaks Brisbane Woolloongabba Suites
48-48a O'Keefe Street, Woolloongabba, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 318 reviews" "
Rating 8 - Good. 98 out of 318 reviews" "
Rating 6 - Okay. 20 out of 318 reviews" "
Rating 4 - Poor. 9 out of 318 reviews" "
Rating 2 - Terrible. 9 out of 318 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerryn

Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra, Bundaberg south

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed during hospital treatment so having a apartment was better than just a single room
Stayed 2 nights in Feb 2024
Response from Marchelino on 29 Feb 2024
Dear Sandra,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites

10/10 Excellent

Igor

Liked: Cleanliness
As advertised, clean up to date decor, comfortable and close to city.
Stayed 1 night in Jan 2024
Response from Marchelino on 1 Feb 2024
Dear Igor,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites

10/10 Excellent

Carly

Liked: Cleanliness, room comfort
Amazing. Super clean l, friendly staff. The pool was beautiful
Stayed 1 night in Jan 2024
Response from Marchelino on 1 Feb 2024
Dear Carly,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites

8/10 Good

Nikila

Response from Marchelino on 1 Feb 2024
Dear Nikila,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites

8/10 Good

SHUI WAN

Stayed 3 nights in Dec 2023
Response from Marchelino on 1 Feb 2024
Dear Shui,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites

2/10 Terrible

Tia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay on 28 Dec 2023
Dear Tia,Our record is showing that you were blacklisted at all Oaks Properties. Hence, your reservation was rejected at Oaks Brisbane Woolloongabba Suites. As discussed with you at the desk, full refund for this booking has been logged with Expedia.Kind Regards,Jay NguyenHotel ManagerOaks Brisbane Woolloongabba Suites

6/10 Okay

Jillian

Liked: Cleanliness, property conditions & facilities
We were disappointed with the apartment and cost. It was very basic.
Stayed 4 nights in Dec 2023
Response from Marchelino on 1 Feb 2024
Dear Jillian,We are sorry to hear that you left our hotel feeling disappointed. For your future reference, please do not hesitate to contact our friendly front desk team if you have any concern or inquiries. We will try our best to rectify the issue or provide you with another solution to ensure your stay is comfortable.Kind Regards,MarchelinoOaks Brisbane Woolloongabba Suites

6/10 Okay

Patricia

Travelled with group
Sterile. No utensils plates nor pots for cooking. No washing up detergent etc. missing battery in remote.
Stayed 4 nights in Nov 2023
Response from Marchelino on 7 Dec 2023
Dear Patricia,Thank you for giving us feedback. We appreciate your feedback and taking it seriously to improve our services better. I have escalated your comments on the kitchen utensils, washing detergent, remote battery and cooking equipment to the housekeeping team to ensure this will not happen again in the future. For your future reference, please do not hesitate to contact the front desk team if you have any concern regarding the room. So, we can try to rectify the issue or provide another solution to make your stay more comfortable.Thank you once again for your time. We look forward to an opportunity to welcome you back in the near future.Kind Regards,MarchelinoOaks Brisbane Woolloongabba Suites

2/10 Terrible

Candace

Stayed 1 night in Dec 2023
Response from Jay on 28 Dec 2023
Dear Candace,Thank you for taking the time to complete the survey via Expedia.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.If your time permits, I would be grateful for an opportunity to speak with you directly regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel. Please let me know the best way to reach you should you be available to discuss your stay with me.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Jay NguyenHotel ManagerOaks Brisbane Woolloongabba Suites

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, room comfort
Great hotel with outstanding service
Wonderful reception and customer service, great location near many restaurants. Room is very spicy and very clean, will stay here again.
Stayed 2 nights in Nov 2023
Response from Marchelino on 5 Dec 2023
Dear Joanna,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Marchelino Oaks Brisbane Woolloongabba Suites

10/10 Excellent

Sian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff very helpful. Good location but very noisy.
Stayed 2 nights in Nov 2023
Response from Marchelino on 5 Dec 2023
Dear Sian,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Marchelino Oaks Brisbane Woolloongabba Suites

10/10 Excellent

Chloe

Business traveller
Liked: Cleanliness, room comfort
Great Room, Awesome value for money
The staff at reception were so friendly and helpful, I loved the Tim tam on check-out, a nice touch. I thought the suite was fantastic value for money and had everything you needed for a comfortable stay
Stayed 2 nights in Oct 2023
Response from Marchelino on 5 Dec 2023
Dear Chloe,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Marchelino Oaks Brisbane Woolloongabba Suites

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly check in staff
Stayed 1 night in Oct 2023
Response from Jay on 1 Nov 2023
Dear Fiona,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Jay Nguyen

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very noisy in 405. Would be in best interest to replace the broken verticals blinds with some heavy block out curtains in lounge and bedroom.
Stayed 1 night in Oct 2023
Response from Jay on 1 Nov 2023
Dear Mark,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Jay Nguyen

4/10 Poor

Maddison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jay on 1 Nov 2023
Dear Maddison,Thank you for taking the time to share your experience through our Guest Satisfaction Survey.Please accept our sincere apologies for not being able to meet our usual standards during your stay. If your time permits, I would be grateful for an opportunity to speak with you directly regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel. Please let me know the best way to reach you should you be available to discuss your stay with me.I look forward to the possibility of hearing from you,Best regards,Jay Nguyen

10/10 Excellent

Roslyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and well equipt. The building was conveniently located near a small shopping centre that had all the essentials.
Stayed 3 nights in Sep 2023
Response from Jay on 7 Sept 2023
Dear Roslyn,Thank you for taking the time to share your recent experience.We are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Best regards,Jay NguyenHotel ManagerOaks Brisbane Woolloongabba Suites

10/10 Excellent

Susan

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Staff at oaks were helpful and very friendly.
Stayed 1 night in Jul 2023

8/10 Good

Jenna

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good set up, some construction at time, paid parking onsite, convenient locatiln
Stayed 2 nights in Jun 2023
Response from Beth on 26 Jun 2023
Dear Jenna,Thank you for your feedback. We are glad to hear that you have liked the set up and that the location was suitable for your stay. We do apologise about the construction noise, if there is anything further we can do for a future stay please let us know! Kind regards,Oaks Woolloongabba Team

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet.
Stayed 4 nights in May 2023
Response from Beth on 26 Jun 2023
Dear Ross,Thank you for your review! We are glad to hear that the room was clean and quiet.We hope to welcome you back in the future.Kind regards,Oaks Woolloongabba Team

8/10 Good

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Close to where I needed to be.
Stayed 1 night in Apr 2023
Response from Jay on 16 May 2023
Dear Cameron,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Jay NguyenOaks Brisbane Woolloongabba Suites

2/10 Terrible

Junhee

Stayed 1 night in Mar 2023

10/10 Excellent

Thomas C

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Brisbane. Loved a spacious room, sitcoms and proximity to railway station. The roof top swimming pool was straight out it the movies. Didn’t want to leave.
Stayed 4 nights in Feb 2023

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were amazing my mum was very ill in the hospital near there and they made sure I had everything I needed and kindly offered me a late checkout at no extra cost
Response from Samara on 14 Feb 2023
Dear Belinda,Thank you for taking the time to provide feedback after your stay with us. I am pleased to hear that you found the front desk staff to be amazing during your stay. We look forward to welcoming you back to Oaks Brisbane Woolloongabba Suites in the near future.Kind Regards,Samara

6/10 Okay

Emily

6/10 Okay

Laura

Travelled with family
Liked: Amenities
Very basic accomodation. Bathroom was a little dirty. Dishwasher didn’t work. Kitchen countertops looked dirty. It’s affordable and was close to the PA hospital which is what we needed.
Stayed 3 nights in Jan 2023

2/10 Terrible

Rebbecca

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The apartment was spacious and light. Unfortunately that's where what I liked about the property ends though. After being burgled my partner and I had to stay in a hotel near home for a night and booked this hoping for something relaxing and safe after experiencing something traumatic. From the moment we arrive "Ati" on the front desk was almost agitated that she had an unexpected check in and couldn't find our booking. When I told her why we were staying she didn't even react, there was no empathy or anything - not surprising though because she didn't exactly welcome us from the beginning. When my partner responded to Ati saying that kindness or at least acknowledgement was free for her to provide Ati seemed bemused and shrugged us off The hotel then wanted to charge us $19 for parking for the night - we had not realised there'd be no parking nor any on the street conveniently. Again we asked if there was anything Ati could do as we had not budgeted on this hotel stay given unplanned robbery in our home. Again she shrugged and stated "we do have visitor carparks that are free but they are only for people visiting our residents...". Which by the way - car parks were vacant that night from our visibility. Upon entering our apartment there was a deep tear in the sofa, rips in the base of the bed and Ati and the hotel had not provided sufficient towels or pool towels etc resulting in my having to engage with this person on the front desk who clearly cares not for people.
Stayed 1 night in Jan 2023

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Up-to-date,clean close to the city dining options
Stayed 1 night in Jan 2023

6/10 Okay

Ozlum

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
There were staples or something in between the carpet and tiles to the rooms which i stepped on and my daughter cut her foot on. There was no parking options for us because our cars were too high for the car park so we were told to park on the street and having so much equipment on our cars that wasnt an option for us, we parked in the loading zone with a note from reception saying to contact them if they need to be moved. The dishes were dirty. There was someones bra insert left in the washing machine. The kettle wasnt clean. The beds were comfy and and fantastic. The toilets however didnt have the cleaned wrapper on them and i couodnt find spare roilet papaer. We were given an extra bed for our extra adult which was great. The reception staff was awesome. We only stayed 1 night as a stop over, it was fine for us but for a longer stay i was a bit disappointed for the amount of money we paid and for the state of the cleanliness. Also one of the spas on the roof were out of order and there were already 5 people in the one that was working.

8/10 Good

Royce

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms with great amenities. Home away from home. Will certainly stay again

10/10 Excellent

Mark, Moranbah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Nov 2022

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Cameron

Stayed 1 night in Sep 2022

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, property conditions & facilities
What can I say - the room was appaling - mould on the bedroom walls, toilet had faeces on it from a prior guest and found used cotton buds down the side of the couch. Floor was sticky. Have photos that will be sent to the health department tor investigation
Stayed 2 nights in Aug 2022

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, amenities
The property was very nice and clean and a good size. The blinds weren’t installed in the living area and when they were, they don’t go up or down.
Stayed 6 nights in Aug 2022

8/10 Good

Filip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Handy location for Uber trips to Greenslopes hospital and walking distance to Buranda shopping village and Alexandra hospital. Aircon filters and dryer not clean and housekeeping skipped our apartment 2 out of 6 days.
Stayed 6 nights in Aug 2022

6/10 Okay

Allison

Liked: Cleanliness
Stayed 2 nights in Jul 2022

8/10 Good

Daniel, Dandenong

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean apartment with plenty of space. Friendly and helpful reception staff. A nice stay on a recent business trip.
Stayed 1 night in Jul 2022

10/10 Excellent

Edwing

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 14 nights in Jul 2022

10/10 Excellent

leah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's very close to the people I was visiting and to the city
Stayed 1 night in Jun 2022
Response from Oaks Woolloongabba Suites on 6 Jun 2022
Thank you for taking the time to leave us a review! We look forward to welcoming you at Oaks Woolloongabba Suites again in the future!

10/10 Excellent

James

Travelled with family
Liked: Amenities, property conditions & facilities
Great value and spacious apartment. Will use again when in Brisbane.
Stayed 3 nights in Apr 2022
Response from Oaks Woolloongabba Suites on 6 Jun 2022
Thank you for taking the time to leave us a review! We look forward to welcoming you at Oaks Woolloongabba Suites again in the future!

10/10 Excellent

Thilak

Liked: Cleanliness, amenities, property conditions & facilities
Space, condition of the unit
Stayed 5 nights in Apr 2022
Response from Oaks Woolloongabba Suites on 6 Jun 2022
Thank you for taking the time to leave us a review! We look forward to welcoming you at Oaks Woolloongabba Suites again in the future!

8/10 Good

Karen

Liked: Cleanliness, room comfort
Well located
Well located self contained apartment with fabulous pool, spa and steam room on the roof allowing great views of Brisbane. Car parking was $19 per night in onsite secure garaging. Only thing to complain about was that they're was a large tear in the sofa upolstery and the kitchen cupboards needed a good wipe down
Stayed 5 nights in Apr 2022
Response from Oaks Woolloongabba Suites on 6 Jun 2022
Thank you for taking the time to leave us a review! We're sorry to hear of the issues that don't live up to our normally exceptional standard. We look forward to welcoming you at Oaks Woolloongabba Suites again in the future!

8/10 Good

Estelle

Liked: Cleanliness, amenities, property conditions & facilities
Felt very secure being on my own.
Stayed 3 nights in Mar 2022

4/10 Poor

Vanessa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing like the photos. No view - looked into the side of railway bridge! Smell of cigarette smoke through the whole apartment, sticky, streaky cleaning marks on most surfaces... Shower had no pressure - unusable. seat loose on wc. Would not recommend. Poor value.
Stayed 1 night in Mar 2022

4/10 Poor

Denise Anne

Liked: Cleanliness, property conditions & facilities
Very noisy street and people were having a party.
Stayed 1 night in Jan 2022

10/10 Excellent

Kathryn

Travelled with family
Liked: Amenities, property conditions & facilities
After researching the area I found that this property was in the perfect location for our needs. It was close to the relatives we were visiting. It was in easy waling distance to shopping centres and food outlets.
Stayed 4 nights in Dec 2021