Point of interest

Reviews of Four Points by Sheraton Boston Newton

3.5 out of 5
Four Points by Sheraton Boston Newton
320 Washington Street, Newton, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 947 out of 1988 reviews" "
Rating 8 - Good. 526 out of 1988 reviews" "
Rating 6 - Okay. 260 out of 1988 reviews" "
Rating 4 - Poor. 127 out of 1988 reviews" "
Rating 2 - Terrible. 128 out of 1988 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Efstratios

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I had to stay there for 27 days. Bad experience. The coffee-maker in the room was broken. They replaced it by another broken. The third one was working. Then, they would not leave in the room coffee and I had to go the main lobby to get coffee which was many times empty. I complained several times but their ears had a short memory of a day or two. They clean the room on a daily basis, however, the windows on the outside were never washed and I could hardly see the outside through the windows clearly. The space was too small for a lengthy stay. A very small desk, I could hardly place my laptop and be able to put my notes.
Stayed 27 nights in Apr 2024

8/10 Good

John, chicago

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
heating/cooling unit very loud. I recorded it and its loud constant
Stayed 5 nights in Apr 2024

10/10 Excellent

Agustin, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
I originally got it save some money,but it was very central to all locations and easy to walk to pizza, taverns,cafe.... I'd come here again
Stayed 5 nights in Apr 2024

8/10 Good

Nanci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get free parking and free breakfast. We did have to remind the front desk that we got it. Clean and neat. Food at the bar was OK. Not the best chowder though.
Stayed 1 night in Apr 2024
Response from Front desk on 1 May 2024
It's good to hear you scored some perks and found the hotel clean and tidy! Sometimes a gentle reminder can go a long way. Sorry to hear the chowder didn't quite hit the mark, but at least the overall experience seems positive.

10/10 Excellent

Kuang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for five nights and had a wonderful experience. The King Bed room was perfect for one person—clean and tidy. I was concerned about potential noise based on other reviews, but my room was away from the highway, which made for a peaceful stay. The staff at the front desk are very friendly and helpful. The location is both safe and convenient. If I revisit Boston, I will definitely choose to stay here again.
Stayed 5 nights in Apr 2024
Response from frontdesk on 1 May 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your recent stay with us. We appreciate your feedback and are delighted that you found our King Bed room clean and tidy, providing the perfect space for a peaceful retreat. Our team at the front desk strives to provide friendly and helpful service, and we're glad they made a positive impression on you.We look forward to welcoming you back on your next visit to Boston!

4/10 Poor

Judith Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
There was a burnt plastic smell and it was like 95 degrees in the room. We called the front desk they offeredand they said they would
Stayed 2 nights in Apr 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at this hotel
Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
Thank you immensely for your stellar 5-star review! We're overjoyed to hear that you had such a fantastic experience during your stay. Our team works tirelessly to ensure every guest feels welcomed and pampered, and we're thrilled that we succeeded in making your stay memorable. Your kind words motivate us to continue delivering exceptional service. We can't wait to welcome you back for another outstanding stay

8/10 Good

JACOB

Liked: Cleanliness, staff & service, property conditions & facilities
Goox
Stayed 1 night in Apr 2024
Response from Front desk on 1 May 2024
Thank you for your response. We appreciate your feedback and will address the concerns you've raised. Please let us know if there's anything specific we can do to improve your experience. We value your business and hope to exceed your expectations in the future.

10/10 Excellent

Michael, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Front Desk on 30 Apr 2024
Thank you Michael for the review, We hope you have a good day.

6/10 Okay

Faith

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
We're pleased to know you had a satisfactory stay with us. Your satisfaction is our main focus, and we're delighted to have met your expectations. If there are any particular issues you'd like to share, we will consider it as a valuable feedback. We eagerly anticipate the opportunity to welcome you back for another wonderful experience in the future!

8/10 Good

Yuriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying in there for a whole week and it used to be good, buut cleaning service wasn’t done every day, sometimes they missed. I felt some marijuana smell even the hotel is a smoke-free one
Stayed 7 nights in Apr 2024
Response from Front desk on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the cleaning service during your stay. Rest assured, we'll address this issue with our housekeeping team to ensure it doesn't happen again in the future. Regarding the smell you mentioned, we enforce a strict no-smoking policy throughout the hotel, and we take reports of violations seriously. We'll investigate the matter further to maintain the comfort and well-being of all our guests. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice design and an excellent heating system! Very professional and experienced staff.
Stayed 1 night in Apr 2024
Response from frontdesk on 28 Apr 2024
Thank you for your feedback! We hope to welcome you back again in the future.

10/10 Excellent

Viktoriia

Stayed 5 nights in Apr 2024
Response from Front desk on 29 Apr 2024
I'm glad to hear you had a fantastic experience during your stay at our hotel! Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

8/10 Good

Sanjeev

Stayed 1 night in Mar 2024
Response from Front Desk on 27 Apr 2024
Thank you for the kind review Sanjeev. We are glad to hear you enjoyed your stay with us, hopefully you will book with us again.

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet and easy to order food for delivery. They had a restaurant as well. Very comfortable.
Stayed 1 night in Feb 2024
Response from frontdesk on 25 Apr 2024
Thank you for your Feedback. We hope to welcome you back again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel sits over a major highway. The cars and trucks speeding under the hotel made it a bit noisy. Bring ear plugs if not the hotel has some. Other than that a pretty good stay.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you Brian for your review, we apologies for the noise from the highway. We also have a whit noise machine in the rooms that can also help cancel out the noise from outside. Have a wonderful day Brian. we hope we can see you in the future.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet and clean, staff was very friendly. Convenient parking and location.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you Sandra for your review, we truly appreciate it. We are glad that you enjoyed your stay with us, and we hope to see you again in the future. Have a wonderful day

8/10 Good

Lee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
This hotel was perfect for a one night stay nearby a business meeting. The hotel staff was very helpful and friendly. There was an issue with the thermostat in the original room I was booked in. I requested a different room and the staff happily made the change. They checked with me via text to make sure that everything was okay. I noticed that while the hotel is in good shape that many of the fixtures in the bathroom were loose from wear. It would be good of the rooms were checked and repaired when necessary. The hotel sits directly over Rte. 90. The room I stayed in was on the sixth floor. I could faintly could hear traffic on this busy highway. The road noise picked up in the early morning coinciding with morning commuters into Boston. None of this was unexpected. The hotel room was a good value and I would stay there again.
Stayed 1 night in Apr 2024
Response from Front desk on 23 Apr 2024
It sounds like you had a mostly positive experience at the hotel, despite a few minor issues. It's great to hear that the staff was accommodating and responsive to your needs. Your feedback about the bathroom fixtures and the traffic noise is valuable, and it's something that the hotel management could certainly address to enhance the guest experience.It's good to know that the hotel offered good value for the price and that you would consider staying there again. If you do decide to stay again in the future, you might consider requesting a room further away from the highway or on a higher floor to potentially reduce the noise from the traffic.Thank you for sharing your experience, and we hope to welcome you back for another stay soon! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Safe travels!

6/10 Okay

Johan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good to very good. There’s a good choice and the quality is very good. Depending on which side of the hotel your room is situated it can be very noisy with sounds from the passing trains or traffic on the Pike.
Stayed 3 nights in Apr 2024
Response from Ivette on 23 Apr 2024
Hi Johan, happy to see that you enjoyed our breakfast, we are very proud of the quality and service in our Tavern restaurant!

10/10 Excellent

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have was the sheets and mattress pad were very stained, but otherwise this hotel is amazing and I would like to stay here again. The staff was unbelievable so nice!!!
Stayed 1 night in Apr 2024
Response from Front desk on 23 Apr 2024
Thank you for your feedback. We apologize for the issue with the stained sheets and mattress pad. We're glad to hear that overall you enjoyed your stay and found our staff to be unbelievably nice. We'll address the bedding issue to ensure a better experience for your next stay. We look forward to welcoming you back!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ivette on 23 Apr 2024
Hi Michael, thank you for staying with us! Hope to see you again next time you are in town!

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was more than expected
Stayed 1 night in Apr 2024
Response from Front desk on 22 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that the price was more than you expected. We always strive to offer competitive rates while maintaining the quality and services our guests expect. We appreciate your input and will take it into consideration as we continue to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivette on 23 Apr 2024
Thank you Jane, we are happy to see you had a great stay with us!

8/10 Good

Nancy, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for our family's one night visit, but expensive!
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
I am sorry to hear about the issue that you had with the cost of the room but I am happy to hear that your stay went well regardless. We hope that if you are in the area again you will choose to book with us again.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 4 nights in Apr 2024
Response from Front desk on 21 Apr 2024
Thank you so much for your 5-star review! We're delighted to hear that you had an excellent stay with us. We appreciate your feedback and look forward to welcoming you back for another great experience soon!

8/10 Good

Sven

Liked: Cleanliness, amenities, property conditions & facilities
View was the highway
Stayed 1 night in Apr 2024
Response from Front desk on 19 Apr 2024
Thank you for sharing your feedback and giving us a 4 out of 5 rating! We're pleased to hear that you had an overall positive experience during your stay.We understand that the view of the highway was not ideal for you. We strive to offer rooms with varying views, and we apologize if this aspect of your stay was not to your preference.Your feedback is important to us, and we appreciate you bringing this to our attention. We will certainly take it into consideration as we continue to make improvements to enhance our guests' experience.We hope to have the opportunity to welcome you back for another stay in the future and provide you with a room that better meets your expectations. Thank you again for choosing to stay with us!

8/10 Good

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024
Response from frontdesk on 19 Apr 2024
Thank you for your feedback! We hope to welcome you back again soon.

10/10 Excellent

Carrie-Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, we had no issues and all services were available. Good hotel coffee too!
Stayed 5 nights in Apr 2024
Response from Front Desk on 19 Apr 2024
We are glad to hear that your stay went well with us Carry Ashley. We hope you will choose to stay with us again if you find yourself in the area.

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely helpful and very supportive of your concerns. They are cordial and friendly. I highly recommend them to you, especially for business travelers.
Stayed 1 night in Mar 2024
Response from Front desk on 16 Apr 2024
Thank you so much for taking the time to leave us an amazing review! We're thrilled to hear that you had an enjoyable stay with us. Your positive feedback is greatly appreciated by our entire team. We're delighted that you found our hotel to your liking and that our services met your expectations. It's always our goal to provide a comfortable and memorable experience for all our guests. We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you have any special requests or requirements for your next stay, please do not hesitate to let us know. We're here to ensure your next visit is even more pleasant than the last!

10/10 Excellent

Ghabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, it's not noisy, the staff are super friendly and attentive! I recommend
Stayed 7 nights in Apr 2024
Response from Front desk on 16 Apr 2024
Thank you so much for your positive We're thrilled to hear you had a fantastic experience with us. We look forward to welcoming you back soon!

8/10 Good

wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in have some problem, long time waitting
Stayed 6 nights in Apr 2024
Response from Front desk on 19 Apr 2024
Thank you for sharing your feedback with us regarding your late check-in experience. We sincerely apologize for the extended wait you experienced upon arrival. We understand that this can be frustrating after a long journey, and we appreciate your patience.We take your comments seriously and will address this issue with our team to ensure that future guests do not encounter similar delays.We value your feedback as it helps us improve our services and provide a better experience for our guests. Despite the check-in issue, we hope the rest of your stay was enjoyable.Thank you for choosing to stay with us, and we hope to have another opportunity to serve you better in the future.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy checkin, clean rooms, and dining options and bar.
Stayed 1 night in Apr 2024
Response from Front desk on 14 Apr 2024
We're thrilled to hear you had a amazing experience with us! Thank you so much for your fantastic review. We're delighted you enjoyed your stay, and we look forward to welcoming you back again soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer and cleaner than expected for the price
Stayed 1 night in Apr 2024
Response from Front desk on 12 Apr 2024
We're thrilled to hear you had a wonderful experience with us! It's always our goal to provide exceptional service and make your stay memorable. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

8/10 Good

PAULINE

Stayed 1 night in Apr 2024
Response from Front desk on 13 Apr 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our rooms clean and comfortable, and that our staff met your expectations. We hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and really clean but it was a little noisy.
Stayed 2 nights in Apr 2024
Response from frontdesk on 12 Apr 2024
Apologies for any inconvenience caused, and thank you for your feedback. We will make every effort to ensure that your next stay is in a quieter area of the room.

10/10 Excellent

Brian, astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, property seems a bit older
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you so much for your wonderful feedback and for giving us a perfect rating! We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests' comfort is always our top priority, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future. If you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know.

8/10 Good

John, Waterville

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Front desk on 11 Apr 2024
Thank you for taking the time to share your rating and feedback with us. We appreciate your honest evaluation of your recent stay. While we're glad to see that you had an overall positive experience, we're also keen to understand any areas where we could improve and earn that extra star next time.If there are any specific aspects of your stay that you feel we could have done better, or if there's anything we can assist you with in the future, please don't hesitate to let us know. We're committed to ensuring that each guest has a memorable and satisfying experience with us. We look forward to the opportunity to welcome you back and provide you with an even better stay next time.

10/10 Excellent

Nadinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on 10 Apr 2024
Thank you very much for your review. We are delighted to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests' comfort is our top priority. We appreciate your recognition of our efforts and hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Damian

Stayed 2 nights in Apr 2024
Response from Front desk on 29 Apr 2024
I'm glad to hear you had a fantastic experience during your stay at our hotel! Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Elango, Mississuaga

Business traveller
Good property
Stayed 2 nights in Apr 2024
Response from Front desk on 8 Apr 2024
We are delighted to hear that you had an excellent experience during your stay with us! Thank you for your positive feedback, and we hope to welcome you back soon for another wonderful stay. If you have any further comments or requests, please don't hesitate to let us know.

6/10 Okay

Yoonho, river edge

Stayed 1 night in Apr 2024
Response from Front desk on 29 Apr 2024
Thank you for taking the time to provide us with your feedback. We're glad to hear that you found aspects of your stay enjoyable. However, we're sorry to learn that there were areas where we fell short of your expectations. We take your comments seriously and will address them internally to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you'd like us to focus on or if you have any further feedback, please feel free to let us know. We appreciate your valuable input.

10/10 Excellent

Samantha, Chicopee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Front desk on 12 Apr 2024
We're thrilled to hear you had a wonderful experience with us! It's always our goal to provide exceptional service and make your stay memorable. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Breakfast was nice. Area is safe and convenient to Boston.
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you found our breakfast offerings to your liking. Our team works hard to ensure that our guests feel safe and comfortable, and we're delighted that you found our location convenient for exploring Boston. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Peiran, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front desk on 8 Apr 2024
Thank you Peiran, for your review we are happy to hear you had s good stay. we hope to see you again in the future.

8/10 Good

aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for your feedback! We hope to have the pleasure of welcoming you back for another stay in the future.

6/10 Okay

samuel

Stayed 1 night in Mar 2024
Response from Front Desk on 7 Apr 2024
I am sorry to hear that your stay did not go as well as you would have hoped. We strive for high standards in all of our departments and it seems as if we missed the mark in regards to your stay. We hope we could have done more to improve your stay while you were still with us.

10/10 Excellent

Marie, Indian Head

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 7 Apr 2024
Thank you for your feedback! We hope to have the pleasure of welcoming you back for another stay in the future.

2/10 Terrible

Rebecca

Stayed 1 night in Apr 2024
Response from Front desk on 6 Apr 2024
We apologize for the experience you had with us. It fell below our standards, and we regret not being able to do more to improve your stay. Your feedback is valuable, and I will ensure it is shared with our management team.

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Front Desk on 6 Apr 2024
Thank you for your review, we are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Mileidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Apr 2024