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"Staff absolutely superb, beautiful traditional hotel, they don't make them like this anymore! Room generous and room amenities excellent. Food superb although coffee iffy."

"Clean room friendly staff"

"We had quick check in and room ready before 3 pm. Room very warm and spacious. Saw a couple of cobwebs in corners on ceiling however. The tea and coffee facilities were good but the kettle didn''t switch off automatically and kettle lid didn' t stay on very well which was a hazzard. We were a little disappointed to find that our bed had not been made even though the cleaner had been in as teacups had been washed. This hadn't been an issue on a previous stay however."

"Ideally located for Liverpool Hospital with convenient overnight car parking nearby."

"Didn’t get the superior room as i originally paid for. Staff rude and unaccommodating. Informed hotel manger."

"This hotel is great. Basic room but amazing view and an incredible shower. Double glazed windows so nice and quiet! Bed was huge and comfy. "

"Very central with lots of entertainment options. The room was very quiet at night despite being close to all the pubs and street noise."

"Great hotel close to Lime Street. Beautiful room with lots of nice little touches. "

"The location was good, parking was very easy in Q Park with discount. Room was pretty average for a delux room. No drawers, or suitcase stand so every time I needed something the case went on the bed which isn’t great. There was no close up make up mirror in bathroom which was annoying. No fridge which was also a surprise. I checked in online and got confirmation email saying pick keys up at reception or from machine. Machine wouldn’t dispense keys so went to reception. Female member of staff said you’ve not checked in despite me looking at an email saying I’d successfully booked in online! She was having none of it, not much customer service no apology…."