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Reviews of La Quinta Inn & Suites by Wyndham Islip - MacArthur Airport

2.5 out of 5
La Quinta Inn & Suites by Wyndham Islip - MacArthur Airport
10 Aero Rd, Bohemia, NY

Reviews

7.0

Good

Rating 10 - Excellent. 323 out of 1005 reviews" "
Rating 8 - Good. 232 out of 1005 reviews" "
Rating 6 - Okay. 177 out of 1005 reviews" "
Rating 4 - Poor. 127 out of 1005 reviews" "
Rating 2 - Terrible. 146 out of 1005 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that it was a dog friendly property was nice it’s not easy finding a place to accommodate a pet
Stayed 15 nights in Apr 2024
Response from Scott on 1 May 2024
Thank you for staying with us! I am so thrilled to see that you had a great experience with us!

10/10 Excellent

Nairoby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Scott on 1 May 2024
Thank you for staying with us! I am so thrilled to see that you had a great experience with us!

10/10 Excellent

Brandon

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I love it here
Stayed 4 nights in Apr 2024
Response from Scott on 30 Apr 2024
Thank you for staying with us! I am so trilled to see that you had a good experience with us!

6/10 Okay

Randi, Syracuse

It was ok
Stayed 4 nights in Apr 2024
Response from Scott on 29 Apr 2024
Thank you for staying with us. I am so sorry that you did not have a good experience with us.

2/10 Terrible

Raymond

Business traveller
Disliked: Amenities
I picked this hotel because it said it had a shuttle to the airport when I requested the shuttle they told me it’s not in service I only stayed at this hotel for that reason
Stayed 1 night in Apr 2024
Response from Scott on 29 Apr 2024
Thank you for staying with us. I am so sorry that you did not have a good experience with us.

10/10 Excellent

Jodie

Check in process went very smoothly. The room I reserved was clean. I thought there might be some bottled water in the room, but there wasn’t.
Stayed 1 night in Apr 2024
Response from Scott on 28 Apr 2024
Thank you for staying with us!

10/10 Excellent

Melisa

Stayed 1 night in Apr 2024
Response from Scott on 28 Apr 2024
Thank you for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very nice property
Stayed 2 nights in Apr 2024
Response from Scott on 26 Apr 2024
Thank you for staying with us! I am so thrilled to see that you had a good experience with us.

10/10 Excellent

Cassandra

Liked: Amenities
Nice
Stayed 5 nights in Apr 2024
Response from Scott on 26 Apr 2024
Thank you for staying with us! I am so thrilled to see that you had a good experience with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great value,safe and clean, great staff
Stayed 8 nights in Apr 2024
Response from Scott on 25 Apr 2024
Thank you for staying with us! I am thrilled to see that you had a good experience with us during you stay!

10/10 Excellent

Gessie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge and had a lot of furniture (recliner chair, dresser, desk) plus a microwave and mini fridge! Free breakfast was decent. Clean hotel, helpful staff. Great value.
Stayed 2 nights in Apr 2024
Response from Scott on 24 Apr 2024
Thank you for staying with us1 I am so thrilled to see that you had a good experience with us.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott on 25 Apr 2024
Thank you for staying with us. I am so sorry that you did not have a good experience with us!

6/10 Okay

Waqar

Stayed 1 night in Apr 2024
Response from Scott on 24 Apr 2024
Thank you for staying with us!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was great
Stayed 2 nights in Apr 2024
Response from Scott on 24 Apr 2024
Thank you for staying with us. I am so thrilled that you had a great experience with us.

10/10 Excellent

Taisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 2 nights in Apr 2024
Response from Scott on 21 Apr 2024
Thank you for staying with us. I am so thrilled that you had a good experience with us during your stay!

6/10 Okay

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
Needs some rennovations espec the hall carpeting. Dirty. Worn in areas into rooms. Terrible breakfast selection. Not even a yogurt or hard boiled egg
Stayed 3 nights in Apr 2024
Response from Scott on 20 Apr 2024
Thank you for staying with us. I am so sorry that you didn't have a good experience with us.

8/10 Good

Denise

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Scott on 20 Apr 2024
Thank you for staying with us!

10/10 Excellent

Francky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time and will come back soon.
Stayed 2 nights in Apr 2024
Response from Scott on 17 Apr 2024
Thank you for staying with us. I am so thrilled to see that you had a great experience with us.

4/10 Poor

Dominique

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Hotel needs some TLC. Carpet stained throughout, obvious neglect to cleaning and general maintenance. Old and musty smell. In room, we found objects from prior guests. On the positive side, bed was comfortable and there are a decent amount of vending machines onsite, and breakfast is included.
Stayed 2 nights in Apr 2024
Response from Scott on 17 Apr 2024
Thank you for staying with us! I am so sorry that you did not have a good experience with us.

10/10 Excellent

Chapina

Very nice place
Stayed 1 night in Apr 2024
Response from Scott on 15 Apr 2024
Thank you for staying with us! I am so thrilled to see that you had a good experience during your stay!

10/10 Excellent

DONNA, Bayshore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great night sleep
Stayed 1 night in Apr 2024
Response from Scott on 14 Apr 2024
Thank you for staying with us! I am so thrilled to see that you had a great experience with us!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean - I have no complaints. Hallways looked like they could use a good cleaning. I was on the 3rd floor and the room above me was extremely loud all night moving things around and walking loud back and forth.
Stayed 1 night in Apr 2024
Response from Scott on 14 Apr 2024
Thank you for staying with us! We hope to welcome you back to the hotel!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott on 10 Apr 2024
Thank you for staying with us! I am so thrilled to see that you had a great experience with us!

10/10 Excellent

Tamara, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff personality was stoic and informative and lacked warmth
Stayed 1 night in Apr 2024
Response from Scott on 9 Apr 2024
Thank you for staying with us. I am so thrilled to see that you had a good experience with us!

6/10 Okay

Ronald E

Stayed 1 night in Apr 2024
Response from Scorr on 28 Apr 2024
Thank you for staying with us! I am so sorry that you did not have a good experience with us during your stay!

4/10 Poor

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Phones in room did not work, not enough pillows, had to go down and ask for more, housekeeping never came , had to go down and ask for clean towels, stains on carpet, elevator smelled of smoke, unfriendly unhelpful staff
Stayed 3 nights in Apr 2024
Response from Scott on 9 Apr 2024
Thank you for staying with us. I am so sorry that you had a bad experience with us.

6/10 Okay

Katie

Travelled with family, Business traveller
Liked: Staff & service
Staff was friendly. Room was fine. Breakfast I was sad about as and should have maybe read about more closely. There options but no eggs, sausage , bacon, waffles made fresh etc. it was items that you set up and walk away from cereal, bagels etc
Stayed 1 night in Apr 2024
Response from Scott on 7 Apr 2024
Thank you for staying with us! I am so sorry that you did not have a good experience with us.

10/10 Excellent

Luany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott on 7 Apr 2024
Thank you for staying with us! I am so thrilled to see that you had a great experience with us!

8/10 Good

Sherrel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Scott on 29 Mar 2024
Thank you for staying with us!

10/10 Excellent

Latonya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again
Stayed 1 night in Mar 2024
Response from Scott on 23 Mar 2024
Thank you for staying with us! I am so thrilled to see that you had a good experience with us!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff
Stayed 1 night in Mar 2024
Response from Scott on 14 Mar 2024
Thank you for staying with us! We are so happy you had a great experience during you stay!

2/10 Terrible

Himanshu

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from Scott on 13 Mar 2024
I am so sorry that you did not have a good experience with us! I hope you will give us another chance.

6/10 Okay

nina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Scott on 13 Mar 2024
Thank you for staying with us! I am sorry that you did not have a good experience during your stay.

6/10 Okay

Youvens

Travelled with partner
Liked: Staff & service, amenities
Room smell cigarettes and people are making noise upstairs worst night
Stayed 1 night in Mar 2024
Response from Scott on 11 Mar 2024
Thank you for staying with us. I am so sorry that you had a bad experience.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Lisa at the front desk was very helpful with the check in
Stayed 1 night in Mar 2024
Response from Scott on 10 Mar 2024
Thank you for staying with! We are happy that you had a great experience with us!

10/10 Excellent

Michele

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rugs on the third floor stained curtain in the room ripped Only 1 hand towel in bathroom No soap at bathroom sink And so on
Stayed 1 night in Mar 2024
Response from Scott on 5 Mar 2024
Thank you for staying with us. I am so sorry that you did not have a good experience with us. I hope you can give us another chance in the future!

4/10 Poor

Enmanuel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was falling apart
Stayed 3 nights in Feb 2024
Response from Scott on 3 Mar 2024
Thank you for staying with us! I am so sorry that you had a bad experience with us. I sure hope you will give us another chance to service your hospitality needs.

8/10 Good

Iris

The staff was very courteous. I did request a change of room due to sink backup. When I arrived from my day activities, I was still in the same room. But all was taken care of the night staff. Also, I observed a different source of guests, some cursing sue to dog poop in the fairgrounds.. Just observed how the hotel has changed. Rooms need to be refurbished. Breakfast bar should have more variety I smelled weed in the corridors. Berth.
Stayed 3 nights in Feb 2024
Response from Scott on 1 Mar 2024
Thank you for staying with! I sure hope you will visit us again!

2/10 Terrible

Saiquan

Travelled with family, Business traveller
Disliked: Amenities
Manager was beyond rude (John), supposed to be pet friendly ( not). When we attempted to check in, and were informed we couldn’t due to pets, and asked for explanation, we were met with yelling, screaming, cussing, and cops. Also told to call Expedia first r refund
Stayed 1 night in Feb 2024
Response from Scott on 27 Feb 2024
Thank you for the review. You guys both came in together looking to check in, however you didn't have a credit card for the 100.00 authorization and the front desk agent said we couldn't check you in until we can get the 100.00.. The agent said we can email your mom a credit card authorization to fill out or your mom can come to the hotel. You both walked and said your mom is going to be upset about this. A little bit after, you came back with your mom and then became aggressive and yelling in the lobby, that the police had to be called, again all because of the 100.00 security. After all the yelling and curing, we asked you to leave and that we will cancel your reservation and no payment will be taking.

6/10 Okay

Jenny

Disliked: Amenities, property conditions & facilities
The room smelled musty, the recliner was dirty looking as well as the floor. The ice maker wasn’t working. It was just ok. The staff seemed pleasant. Everything needs updating at the hotel.
Stayed 3 nights in Feb 2024
Response from Scott on 27 Feb 2024
Thank you for staying with us! So sorry that you did not have a good experience with us.

4/10 Poor

Jeffrey, Boynton Beach

Travelled with partner
Disliked: Property conditions & facilities
Dirty old carpeting. Elevator out is service from 9p to 11a. Awful mattress. Broken tiles. Shows it age and not being updated. We have been staying at this hotel for many years usually twice per year. This is the last time. We’ll be moving to holiday inn or the Hilton garden next time
Stayed 2 nights in Feb 2024
Response from Scott on 27 Feb 2024
Thank you for staying with us. I am truly sorry that you did not have a good experience with us. Please know I will be addressing your concerns right away!

4/10 Poor

Karina

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott on 27 Feb 2024
Thank you for staying with us! I am so sorry that you had a bad experience with us

8/10 Good

Sashakay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott on 27 Feb 2024
Thank you for staying with us! We hope to welcome you back soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft beds
Stayed 1 night in Feb 2024
Response from Scott on 25 Feb 2024
Thank you for staying with us! We are so happy you had a great experience with us!

8/10 Good

Grace-Godina

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Feb 2024
Response from Scott on 21 Feb 2024
Thank you for staying with us and letting us know how your stay was!

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Scott on 19 Feb 2024
Thank you for staying with us. I am so happy to see that you had a great experience with us

2/10 Terrible

Gertrude

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dity
Stayed 3 nights in Feb 2024
Response from Scott on 19 Feb 2024
Thank you for staying with us! I am so sorry that you had a bad experience with us!

8/10 Good

Delroy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet friendly staff
Stayed 2 nights in Feb 2024
Response from Scott on 16 Feb 2024
Thank you for staying with us! I am so happy that you had a great experience with us!

2/10 Terrible

Amreeta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors had huge gaps, old and dated plus it smells like cigarettes It was very noisy, the sheets are old and smells the bathroom is very dated I don't think I will be staying there again
Response from Scott on 16 Feb 2024
Thank you for letting us know how your stay was with us. I am so sorry that you encountered these issues during your stay. I will be meeting with each department to discuss what we can do better. Thank you!

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Affordable but a bit out of the way.
Stayed 1 night in Feb 2024
Response from Scott on 15 Feb 2024
Thank you for staying with us and this great survey!