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"Paid for a double room. Ended up in a bunk bed tiny basement room. Absolutely awful. I am 6.4 and 19 stone complete joke. Pillows and bedding shocking. Mattress so thin was awake most of the night. Do not book this appalling hotel £150. Absolute disgrace. I arrived later on in the evening tired and ready for a rest and got this."

"Love this hotel, close to everything. Train station is close by, room is clean, the front desk staff very nice and helpful. Had a great time."

"We have had some lovely stays at this hotel, however, not so great on this occasion. The room was comfortable and the staff helpful. We had a problem with the air conditioning not working and the concierge did try to get it fixed but was unsuccessful so provided us with a floor standing fan which did resolve the problem. Unfortunately though sleep was extremely difficult as there was a bar/nightclub playing very loud music until around 3am, which was out of the hotels control but did definitely negatively affect our stay. However, we would consider staying again if we could have a room on the other side of the hotel."

"Although the early check in was appreciated, for some reason we were given an adapted room. As it was in a quiet area of the hotel we accepted it. I took a shower after checking in but the shower was blocked and flooded the whole bathroom. At 5pm I was told there were no maintenance staff on duty so we had to move rooms. This room was much noisier, on the main road. Not the best nights sleep"

"We came away for a long week to Cardiff, and would not hesitate to stop at the same hotel again. Rooms were clean and spacious, beds were comfy, staff were really friendly and helpful. Breakfast was very nice, and the hotel was in a great location, just a 5 minute walk from the castle, and also Queens Street Station which can get you to Cardiff Bay in a few minutes. Loved every part of the stay."

"Very friendly staff and nice hotel. "

"It’s a great location, the staff all seem very welcoming and accommodating. The breakfast is excellent. The bed itself was comfortable however the pillows were horrendous!! Very old and completely flat with absolutely no stuffing inside at all! This impacted your sleep a great deal! Very disappointed"

"Staff were polite and helpful. Shower fab in room. Central for train and shopping and utilita arena"

"Fantastic breakfast, one of the best. "