Big Torch Key Holidays from £934

Would stay again - really enjoyed the facility, and the room, and of course the beach. Down side was that in our room, things where worn and dated, maybe this doesn’t matter but I was a little shocked considering the brand reputation.

Everything was excellent

I called 3 times for info, too book and for directions and parking and each time I called, it answered quickly and the front ask helped with whatever I needed. Check In was easy. Our rooms were spotlessly clean. We ate outside at their restaurant and service was quick and efficient. The food was excellent. We really loved their open coffee and ice water bar. It was a very nice amenity . They have an ice machine down stairs and I was down there filling up my ice bucket for my water bottles. E Z no problems. The location is great. The beach is across the street. The staff is warm and personable. Even when we are outside we never had to ID our selves as hotel guests, they just knew and always gave us a % discount which is really nice.

Overall our stay was nice. We loved the shores pool, and paid extra for ocean view and balcony, which was ruined by the sargassum(out of resorts control of course). Also the balcony was not a private balcony attached to our room, it was just an extension off the walk way open to anyone really, so that part is kind of deceiving. Also, not like a huge deal, but we are huge sports fans and we were trying to watch the FiFa and basketball championships game, and there was no cable. Called to try and have it fixed, and they came and fixed it, but there was no directory and there were only 10 channels available, not nba championship game channel. And you had to shuffle through the 100 channels to find random channel that worked. (Again, not a huge deal breaker, but for price, should function) There was also, black mold in the bathroom. I called and alerted front desk twice, they did not seem to care. I had a “vip package” and was supposed to have a late checkout @1pm, and they told me no, that even though that was apart of my package I still was supposed to to call and request it. I did like how close the resort was too a lot of things, and walking distance to good breakfast place frenchies cafe(great coffee)!