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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with water park and free breakfast

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Premium bedding, desk, iron/ironing board, free cots/infant beds
Interior
Restaurant
Lobby

Reviews

5.2 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included
The current price is £67
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • United Memorial Medical Center - 4 min drive - 1.8 miles
  • Rochester Regional Health - 4 min drive - 1.8 miles
  • Horseshoe Lake - 9 min drive - 7.6 miles

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel
You can look forward to free on-the-go breakfast, an arcade/games room and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. Free in-room WiFi and a 24-hour business centre are available to all guests.
Other perks at this hotel include:
  • Free self-parking
  • An electric car charging station, a water park (surcharge) and a 24-hour front desk
  • A banquet hall, a lift and a porter/bellboy
Room features
All 194 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and free newspapers.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • TVs with premium channels
  • Fridges, microwaves and free infant beds

Languages

English

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  • Breakfast included
  • Pet-friendly
  • Parking included
6.6 out of 10, 1,000 reviews
The price is £71
includes taxes & fees
11 Aug - 12 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 21 Jul 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 17 Aug 2025 start from £66.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Quality Inn & Suites Palm Island Indoor Waterpark?

Self-parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Checkout is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

This family-friendly Batavia hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Centennial Park and Batavia Downs Casino. Holland Land Office Museum and Rochester Regional Health are also within 2 miles (3 km).

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.2
Rating 10 - Excellent. 116 out of 1007 reviews
Rating 8 - Good. 157 out of 1007 reviews
Rating 6 - Okay. 181 out of 1007 reviews
Rating 4 - Poor. 216 out of 1007 reviews
Rating 2 - Terrible. 337 out of 1007 reviews

5.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10

Great stay
Stayed 2 nights in Jun 2025

8/10

Good stay great customer service
Stayed 2 nights in Jun 2025

2/10

the indoor waterpark was good for the kids
Stayed 1 night in May 2025

4/10

The whole building is in desperate need of some TLC, probably even a renovation.
Stayed 3 nights in Jul 2025

2/10

Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep
Stayed 3 nights in Jul 2025

2/10

Cockroaches, poorly maintained property.
Stayed 2 nights in Jul 2025

2/10

X
Stayed 1 night in Jun 2025

2/10

Bathroom fan is not working and bowl water is not draining
Stayed 1 night in Jul 2025

10/10

Amazing very nice people all around !
Stayed 3 nights in Apr 2025

10/10

The water park
Stayed 1 night in May 2025

4/10

Property is in poor shape with some dilapidated attributes. Room smelled strongly of cleaning agent as though a whole bottle of concentrated detergent had been used.
Stayed 1 night in Jul 2025

2/10

This property has been poorly maintained. The room smelt like they dumped a gallon of cleaning solutions in the room. We had to leave after 30 min because the smell was causing a migraine. There were holes in the sheets. 0/10 do NOT recommend.
Stayed 1 night in Jul 2025

2/10

Property was filthy, we didn’t even stay. Holes in the walls. Furniture all stained, horrible smell. Staff did not care at all. We left and they didn’t even ask why.
Stains on the furnitire
Torn, stained and sticky furniture
Holes in the walls
Sticky carpeting, horrible stains
Stayed 1 night in Jun 2025

2/10

There were cockroaches in the bathroom and I was put in a double room instead of a king room like I booked
Stayed 1 night in Jun 2025

2/10

The room was moist and smelly. Very unhappy.
Stayed 1 night in Jun 2025

2/10

Property is run down. Falsly advertised pool and water park. Smelled rooms were not private but had adjoning doors on both sides. Questionable activities in parking lot. Other guest and staff were hostile. We did nor stay but went to another hotel. Very disappointing.
Stayed 2 nights in Jun 2025

2/10

The rooms were dirty. Food under the bed. Stains on the sheets. Water did not drain out of bathtub while taking showers.
Stayed 1 night in Jun 2025

10/10

Great
Stayed 1 night in Mar 2025

2/10

I didn't like the room I got two rooms and they wasn't not pleasure one room door knob broken and the other room dogs barking to much noise I want my refund we didn't stay in the hotel
Stayed 1 night in Jun 2025

2/10

It was damaged, not clean, and the bolt on the door was loose, unsafe
Stayed 2 nights in May 2025

2/10

Was advertised as hot breakfast but open arrival, checkin staff staff said the hotel has gone down in the last couple years and there is no more restaurant, no more hot breakfast. The fitness center is closed, not a single ice machine worked, only 1 of 4 elevators worked, holes all inside the room, destroyed ceiling tile in the room, and an open electrical junction box where the smoke detector once was, mirror cracked, and so many WiFi issues. I would only pay $65 for this hotel if I was to ever stay again
Stayed 2 nights in May 2025

2/10

Many things to share, but…
Stayed 2 nights in Apr 2025

2/10

Dirty, smells, garbage everywhere fire extinguisher boxes open with hoses hanging out.. tried charging me twice for my room, holes in the roof
Stayed 1 night in May 2025

2/10

This was by far the WORST Hotel I’ve ever stayed at. Filthy Dirty, smells horribly like smoke and the pool closed at 7pm. I honestly have nothing good to say.
Stayed 1 night in Apr 2025

2/10

Our room smelled so strongly of chemicals that I couldn’t sleep at all. In fact I almost considered getting up in the middle of the night to sleep in my car. I feel like the chemical smell was trying to mask cigarette odor. As someone with allergies, it was aweful.
Stayed 1 night in May 2025