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Reviews of The Westin Riverfront Resort & Spa, Avon, Vail Valley

4 out of 5
The Westin Riverfront Resort & Spa, Avon, Vail Valley
126 Riverfront Lane, Avon, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 396 out of 586 reviews" "
Rating 8 - Good. 101 out of 586 reviews" "
Rating 6 - Okay. 51 out of 586 reviews" "
Rating 4 - Poor. 23 out of 586 reviews" "
Rating 2 - Terrible. 15 out of 586 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Oksana

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it!
Stayed 5 nights in Mar 2024
Response from CD on 5 Apr 2024
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Lillia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very clean. The staff was very attentive. Thank you!
Stayed 5 nights in Dec 2023
Response from CD on 3 Apr 2024
We are thrilled you enjoyed your time at Westin Riverfront!

2/10 Terrible

Christopher

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Any question asked of staff pertaining to amenities of the resort/skiing was met with a snobby, condescending, “how dare you ask” reply…skiing was great, majority of the staff interactions were terrible especially at the price point
Stayed 4 nights in Mar 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a long weekend and my fiance proposed during our stay. It was an incredible resort. The hot tub, the food, the live music. All of it. Incredible and well worth every penny.
Stayed 3 nights in Feb 2024
Response from CD on 27 Feb 2024
We are thrilled you enjoyed your stay at Westin Riverfront!

4/10 Poor

Robert, Maple Valley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and was in close proximity to beaver creek. To get to the ski area you need to take a bus. The gondola only goes to the landing and then you have to hop on the bus. The property was nice looking, the main issue we had was the staff. Before we arrived I received a notification that our room was ready. However, when we finally got to to the front desk a couple hours later, they indicated that that was not true and "they don't know why I was sent that" in a rather rude way. After waiting for another hour we finally received out room. Another issue we had, is that the restaurant by the bar had under cooked some pasta and overcooked our children's burgers. They were overcooked to the point of beef jerky. We decided to check out a day earlier and go to another hotel, usually most hotels that care would ask why we're leaving early. These folks did not. I personally would probably find a resort closer to beaver creek ski resort next time. I'm unsure if all the resorts have similar staff issues but I definitely felt like I paid too much for the service I received.
Stayed 5 nights in Feb 2024

2/10 Terrible

Idan

Stayed 4 nights in Jan 2024

8/10 Good

Debra

Liked: Cleanliness
Mountain Views and gondola both amazing - valet service excellent - concierge good- front desk and cleaning inconsistent. Requested light bulb 3x - finally got a different desk lamp 3 days later.
Stayed 7 nights in Jan 2024
Response from CD on 20 Feb 2024
We are glad you enjoyed your stay! Thank you for your feedback which will help us improve.

10/10 Excellent

Kyla

Liked: Staff & service, amenities, property conditions & facilities
Would stay again
Stayed 4 nights in Dec 2023
Response from CD on 2 Feb 2024
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Alani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
views, good food and nice people
Stayed 4 nights in Jan 2024
Response from CD on 22 Jan 2024
We are happy you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent facility and excellent staff.
Stayed 8 nights in Jan 2024
Response from CD on 15 Jan 2024
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I went for Christmas and we received an excellent service, convenient location, ski equipment rental right next door, and a great shuttle and car driver services to vail and beaver creek area. Very nice ambiance for the holidays. I highly recommend this Hotel .
Stayed 4 nights in Dec 2023
Response from CD on 8 Jan 2024
We are thrilled you enjoyed your stay at Westin Riverfront! We hope you come back soon!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from CD on 11 Jan 2024
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Bijal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most magical stay!
This was one of my best hospitality experiences in the united states. 10/10 vibes. Staff is incredible, housekeeping is thorough and extremely polite. Christmas energy was amazing! I'll be back!
Stayed 5 nights in Dec 2023
Response from CD on 8 Jan 2024
We are thrilled you enjoyed your stay at Westin Riverfront! We hope you come back soon!

8/10 Good

laura, KINNELON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from CD on 4 Jan 2024
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Linda

Stayed 3 nights in Dec 2023
Response from CD on 3 Jan 2024
We at Westin Riverfront Resort & Spa are thrilled you enjoyed your stay!

2/10 Terrible

Brian, Bellevue

Stayed 2 nights in Dec 2023

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Evan on 19 Dec 2023
We are happy to have hosted you and look forward to your return!

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Evan on 19 Dec 2023
We are happy to have hosted you and look forward to your return!

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!!
Stayed 5 nights in Dec 2023
Response from Evan on 19 Dec 2023
We are happy to have hosted you and look forward to your return!

10/10 Excellent

Coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great! There was construction/road work coming in that challenged our entering.
Stayed 1 night in Dec 2023
Response from Evan on 19 Dec 2023
We are looking forward to the end of construction due at the beginning of February. We are happy to have hosted you and look forward to your return!

10/10 Excellent

Edward

Stayed 1 night in Nov 2023
Response from CD on 3 Jan 2024
We at Westin Riverfront Resort & Spa are thrilled you enjoyed your stay!

10/10 Excellent

Stephanie

Stayed 4 nights in Nov 2023
Response from Evan on 19 Dec 2023
We are happy to have hosted you and look forward to your return!

10/10 Excellent

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities - lap pool, hot tubs, spa, fitness center
Stayed 1 night in Nov 2023
Response from CD on 13 Nov 2023
We are happy you enjoyed your stay at Westin riverfront Resort & Spa!

6/10 Okay

Meenakshi, Highlands Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CD on 30 Oct 2023
We hope you enjoyed your stay at Westin Riverfront.

10/10 Excellent

melissa

Travelled with family
Have stayed here few times Always a beautifu Hotel
Stayed 3 nights in Oct 2023
Response from CD on 30 Oct 2023
We hope you enjoyed your stay at Westin Riverfront.

10/10 Excellent

Natasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly beautiful and luxury experience
LOVE this hotel..... one of our favorite luxury hotels. Been coming for years and wont considering booking elsewhere. Love the atmosphere, pool, gym and restaurant.
Stayed 1 night in Sep 2023
Response from CD on 6 Oct 2023
Thank you for your review of your stay at Westin Riverfront Resort & Spa.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best time ever!
Fabulous! We stayed for our honeymoon and so appreciated the bottle of champagne and note. Our two dogs also felt welcomed-the front desk gave them a treat everyday. Loved it!!!
Stayed 3 nights in Oct 2023
Response from CD on 6 Oct 2023
Thank you for your review of your stay at Westin Riverfront Resort & Spa.

6/10 Okay

alex

Liked: Cleanliness
Response from CD on 30 Oct 2023
We hope you enjoyed your stay at Westin Riverfront.

10/10 Excellent

hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from CD on 3 Oct 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Jeremy, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from CD on 9 Sept 2023
We at Westin Riverfront are thrilled you enjoyed your stay!

10/10 Excellent

Kara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Love this Westin, always have. It is such an elegant mountain hotel and we got a room with a patio overlooking the city side, which I usually try to avoid considering the mountain and river side is so glorious, but I was surprised to actually like the view. The people, especially our waiter, were lovely here. The remodel is going well and didn’t feel intrusive to our enjoyment of the facility. Wish we could stay longer!
Stayed 1 night in Aug 2023
Response from CD on 30 Aug 2023
We at Westin Riverfront are thrilled you enjoyed your stay!

8/10 Good

Carolyn F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean. We stayed in the studio suite with the mountain view and we liked the amenities provided in the room and within the hotel. The food at the Stoke and Rye was delicious for breakfast and dinner. The area was very quiet. We would definitely recommend and would return to the Westin in Avon.
Stayed 2 nights in Aug 2023
Response from CD on 30 Aug 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Services Manager on 21 Aug 2023
We are so glad to hear you enjoyed your stay and hope to welcome you back soon

8/10 Good

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Dining facilities had inadequate seating, limitied options for families with young children.
Stayed 3 nights in Aug 2023
Response from CD on 21 Aug 2023
Thankyou for sharing your experience at Westin Riverfront!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Highly recommend! Attentive professional staff. Very clean.
Stayed 1 night in Aug 2023
Response from CD on 16 Aug 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

8/10 Good

Francisco G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and nice. The swimming pool area and hot tubs were the best. Great staff. Rooms could use some updating.
Stayed 1 night in Jul 2023
Response from CD on 16 Aug 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Meryl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CD on 4 Sept 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Taylor

Stayed 1 night in Jul 2023
Response from CD on 26 Jul 2023
We at Westin Riverfront are thrilled you enjoyed your stay!

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from CD on 16 Aug 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

8/10 Good

Terecia

Liked: Cleanliness, staff & service, property conditions & facilities
Claimed to have shuttle from airport, but none available. Had to find other transportation
Stayed 3 nights in Jul 2023
Response from CD on 21 Jul 2023
Thank you for providing feedback from your stay at Westin Riverfront!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean resort. Relaxing with beautiful views.
Stayed 2 nights in Jul 2023
Response from CD on 18 Jul 2023
Thankyou for sharing your experience at Westin Riverfront! We hope you return soon!

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a beautiful property, but we had issues from the very start. We paid for a room with a view, and when we went to the room, it was looking at the side of a building. When I went back to request the room I had paid for they did give me another room, but it was also looking at a building with a very partial Mountain View off to the side. We paid a $45 resort fee and a $45 Garage fee and couldn’t even find a space in the garage. All in all we paid $555 for one night and slept very little due to how noisy it was. The whole stay was very disappointing and we will not be going back there.
Stayed 1 night in Jul 2023
Response from CD on 16 Jul 2023
Thank you for your feedback from your stay at Westin Riverfront.

4/10 Poor

Gregory

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice facility but poorly staffed and broken doors and elevators during our stay. No one waited on us at the pool, and kids were allowed to run and jump in the pool unsupervised. Not once did we see a manager at the hotel. There is construction next door. How can one of only two elevators be broken for 3 days? Don’t they maintain it to avoid this type of inconvenience? Every elevator was packed with frustrated customers paying a premium for a relaxed vacation.
Stayed 3 nights in Jul 2023
Response from CD on 16 Jul 2023
Thank you for your feedback from your stay at Westin Riverfront.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from CD on 7 Jul 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

6/10 Okay

linda

Travelled with family
Disliked: Staff & service
Seth was great on the phone accommodated an early check in. Unfortunately we checked in late waited 15 mins as the woman at front desk who was a trainee opted to play with a baby rather than help the next guest. No sense of urgency and she was kinda rude couldn’t answer questions regarding room location etc…
Stayed 1 night in Jul 2023
Response from CD on 7 Jul 2023
Thank you for your feedback, we will use this to improve our services.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Went there on our anniversary. Concierge was amazing delivered flowers and champagne as requested. The spa was very very good. The customer service was top-notch space again I would recommend staying here anytime.
Stayed 2 nights in Jun 2023
Response from CD on 29 Jun 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, great staff, great amenities..mountain view doesn't always equal mountain view--some obstructed views..but the front desk accomodated.
Stayed 2 nights in Jun 2023
Response from CD on 20 Jun 2023
We are thrilled you enjoyed your stay at Westin Riverfront!

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from CD on 7 Jun 2023
Thank you for your review on you stay at Westin Riverfront!