pros: location (within 5 minutes walk to acropolis, shopping and metro; feels safe); front desk speaks very good English; refreshing water and juice in the lobby in the afternoon
cons: The room and bathroom looks dusty and there is a little smell, beds too soft with thin linen, the closet old, toilet paper dispenser is very awkward to use, no tissue paper seen in the washroom, free shuttle mentioned on the website actually not available.
Comment from Hotel Management
16-Sep-2016 by DK, Hotel Management
Following your recent comments about our hotel, we would like to thank you for sharing with us and also to express our deepest apologies for not being satisfied as you expect it.
Apart from the great location, our first priority is to create a warm and friendly environment for our guests. This conclusion comes always from the positive feedback from our guests. However, your comments about the room found us really surprised because we never had this kind of information from your side during your stay with us. If there is any dysfunction I assure you that the housekeeping team does the best in order to offer you a better service. Even if the problem exists the front desk staff gives alternative options.
Something more that we would like to notice is that the free shuttle you mention does not exist. I would appreciate if you could contact us and advise the site to correct it.
Finally and above all, we would like to thank you for your good comments about our hotel staff. Also, it is worth to be mentioned that the human resources are responsible for the warm and friendly environment. We are happy of having you as a guest and it will be our pleasure to welcome you again in the future. Kind regards,
Guest Service Manager