Search Hotels by Freetobook in Ashford-in-the-Water from £74

"Spacious and clean room. Check in was ok but bar and restaurant staff left a lot to be desired. No pay facility at bar. The roof top bar seemed to be just a balcony. Which was ok but not a rooftop bar as expected. Bar staff slow and left us standing there for some time although bar wasn’t busy. They got out order wrong and were so slow we couldn’t have the drinks we wanted. Breakfast was ok but there was nowhere for our group to sit and staff were unhelpful and told us to ‘sit outside or squeeze on that table’. The member of staff did tell us eventually that we could sit in another area ‘if thats enough room for you ‘. When asked to fill milk jug which was empty, member of staff said that wasn’t their job. Not really the responses to make you feel relaxed and catered for at this price bracket or star rating. Nice hotel, staff not great behaviour."

"The room was fine clean and tidy, a bit scruffy in places but not dirty. Water pressure in the shower was awful but apart from that it's fine"

"Staff friendly, bathroom in room bright and clean."

"The bathroom was dirty, the toilet seat wasn't on straight. Blood on the bed sheet. Staff were not interested and unhelpful. We had to pay to park at the hotel when we arrived. We thought we would try to spa and we also had to pay for that. We asked for towels in the spa and the staff just shrugged and said there wasn't any. The changing rooms were dirty and no lockers to put valuables. The steam room was set at the temperature of the sun and the sauna wasn't on "

"The room has no windows and the air con is not strong enough, so the room is boiling. "

"The hotel was ideal for our weekend attending the schools netball national finals. The bar staff were all so helpful and very friendly. The hotel is currently being refurbished so a little messy but I’m sure it’s going to benefit once completed."

"Had an incredibly comfortable and peaceful stay in a very pleasant well equipped room. Delicious bed, good shower and plenty of hot water. No noise from the street despite it being a busy central area near everything one could need. Foyer, bar and public areas were welcoming and stylish. Staff incredibly helpful. "

"Good location and staff very welcoming "

"Great spacious junior suite "