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"Rooms not as big as the pics. Drainage in sink and shower poor. Toilet leaked and it’s pretty noisy. Not sure how it has 4 stars. 2 tops"

"Ideally located"

"We had a lovely stay breakfast was lovely our assistance dog was very welcome the only thing was the lift which didn't always work"

"Not very modern"

"First time at this hotel, will book again when in the area. Staff friendly, room and bathroom very good"

"Was let down by the poor WiFi "

"All good from start to finish. Restaurant was popular so worth pre booking, although room service was great."

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have >£2 of charges which isn’t a lot of money in the big picture, but not something hotel guests should ever have to pay, especially when I hung up right away It was the local number I found that no one ever picked up. Bad."

"Rooms are out dated and not clean "