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Reviews of Lava Hotel Apia

4 out of 5
Lava Hotel Apia
Main Beach Road, Apia

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 61 reviews" "
Rating 8 - Good. 24 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff. Super clean rooms.
Stayed 5 nights in May 2024

8/10 Good

Alofaaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Within easy walking distance of shops/restaurants.
Stayed 7 nights in May 2024

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Comfortable bed and beautiful restaurant breeze and view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breeze in their restaurant and the view of the pool. Their food is amazing. Their staff is friendly and approachable.
Stayed 1 night in May 2024

8/10 Good

TIALUGA

Liked: Cleanliness, staff & service, amenities
The restaurant arrangement gives good seating choices. The staff are friendly and know how to make guests feel welcomed and at home.
Stayed 1 night in Apr 2024

6/10 Okay

Qun

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast is very limited and same things everyday
Stayed 4 nights in Apr 2024

6/10 Okay

Carlos

Disliked: Staff & service

6/10 Okay

Trisha

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beds were too small especially for the price we’re paying.
Stayed 1 night in Mar 2024

10/10 Excellent

Ionatana

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was inconsistent. A smile goes a long way. Apart from that, everything was great.
Stayed 1 night in Mar 2024

8/10 Good

Glenda

Liked: Amenities, property conditions & facilities
Great architecture and gathering hub.Rooms are more Ibis size but location is good and walkable to Apia. Great beds too! Fab to have good internet too. Let downs were quality of food, it was ok but it could match the great environment so much better. Cleaning was overall good but shortcuts will affect great cleanliness such as behind doors where grime build was seen as beginning to do a takeover bid behind bathroom doors and in between partitioning in shared ones off main floor. Staff ignoring seated customers observed frequently as they ended up rising and heading to place orders at bar will impact this cool space.
Stayed 2 nights in Mar 2024

10/10 Excellent

Oloa

Stayed 4 nights in Mar 2024

10/10 Excellent

YVONNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Katherine

Stayed 3 nights in Feb 2024

8/10 Good

Pesamino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking. The room was a bit small but overall was okay.
Stayed 2 nights in Jan 2024

4/10 Poor

Sina

Stayed 2 nights in Jan 2024

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Deidrienne

Disliked: Staff & service
Stayed 7 nights in Dec 2023

10/10 Excellent

Moses

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Clean rooms and all the amenities supplied. Will definitely be using the hotel again on our next trip.
Stayed 2 nights in Jan 2024

6/10 Okay

Sui

Travelled with family, Travelled with group
Disliked: Staff & service
Service was not that bad. Food was not good. The waiting time was too long for the food to arrive.
Stayed 2 nights in Dec 2023

8/10 Good

Sooula

Liked: Staff & service, property conditions & facilities, room comfort
Thank you Lava Hotel
Thank you to the sister who helped me get checked in. My initial booking was scheduled on a different date but with the weather change the island went thru, I wasn’t able to make my booking on the scheduled day. But they were still able to accommodate me for my paid booking. For that I’m grateful for. Great service!
Stayed 1 night in Dec 2023

2/10 Terrible

Alwin

Stayed 5 nights in Dec 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lava on 30 Nov 2023
Thank you for taking the time to rate us. We appreciate your support and look forward to your continued business in future.

8/10 Good

Kiri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay - my husband & I and 3 close mates. We were placed neighboring rooms which was awesome. I would urge them to review their food offers and standard. We had big adventurous days and were just looking to chill late arvo evening. Food offer to limited to stodge. That said, loved the uncomplicated healthy brekkies included (please get some marmite & or vegemite). Desperately needs loungers around pool and shade -with no balconies to gather this is the ONLY place to catch up, relax with friends. Pool needs temp control to chill it down - seeking a cool dip morning or evening - it is just too too warm (and breeding ground for bugs I expect). Your staff are wonderful! Lovely vibe mix of locals and tourists. Neat there was not ONLY tourists. Thank you.
Stayed 8 nights in Oct 2023
Response from Lava on 30 Nov 2023
Thank you for your time and effort to review and rate us. Your feedback is greatly appreaciate. We will look into implementing the small changes that will hopefully have a big impact on your future stay.

8/10 Good

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcome drink at check-in was great after many hours of tiring travel. However, being asked to pay for the accommodation (which had been pre-paid) wasn't so great. The room was very clean and neat and staff very friendly. The Thursday BBQ was lovely as was the live entertainment on Friday and Sunday. Breakfast was usually served in a timely, friendly manner, however, specific requests were often overlooked, eg: white toast requested but w'meal toast delivered; coffee requested AFTER the meal but delivered BEFORE the meal; bread was hardly toasted and lukewarm; no maple syrup provided with French toast and too little with the pancakes. The Sunday breakfast took MORE THAN AN HOUR to receive, despite a number of enquiries, with later arrivals receiving their meals before us. When our drinks finally arrived, they were the wrong ones! When we requested sugar and a teaspoon, nothing happened until I went to the bar and got them myself. Tea/coffee/sugar sachets were not refreshed daily in the room until we asked. Used towels were removed but not replaced until we asked. A map showing all the local attractions, restaurants, pharmacies, shops, etc, would be very useful for international guests. Printed information regarding exact taxi fares to various destinations would also be very helpful, as the amount charged varies with the driver (eg 100WST from airport to hotel, 80 to return; 15WST to R L Stevenson Museum, 10 to return). Overall, we enjoyed our stay and would love to return
Stayed 6 nights in Oct 2023
Response from Lava on 30 Nov 2023
Thank you for taking the time to rate and review us. We appreciate the feedback and apologies for the oversite with specific requests. Furthermore we apologies for the inconvenience of the inconsistent housekeeping service during your stay, however we will continue to upskill our staff to ensure that service is provided with top quality at every turn.We look forward to your return and a much improved experience on your upcoming trip.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service
Dining area is noisy and a bit grotty but the staff were excellent and the service was very good. Beer was COLD !
Stayed 1 night in Oct 2023
Response from Lava on 23 Oct 2023
Talofa Jeremy,Thank you for taking the time to rate and review us. We are pleased to hear that our staff delivered service that was to your standards and that despite the noise you were able to enjoy a cold beer. We look forward to your next visit.

10/10 Excellent

Zeema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lava on 23 Oct 2023
Thank you for taking the time to rate us. We value your support and trust with our establishment.Hope to welcome you back again.

4/10 Poor

Terisa

Disliked: Property conditions & facilities
Out of 5 days we stayed there, the elevator only worked 2 days. room too small, air condition was too hot. water dripping down the ac. It happened to us twice, we locked our room and when we return we did not need a key because we just pushed the door and it opens. we did not feel safe. nothing was removed but still. this is our first and last to go there.
Stayed 4 nights in Oct 2023

8/10 Good

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great location walking distance to most things. Staff from the restaurant/bar to cleaning staff, were so friendly and helpful nothing was ever a problem. Food and fiafia night was hands down the best food and show compared to other hotels. Really enjoyed our time there, only thing to say was the lack of poolside umbrellas and lounges around the pool area. Would highly recommend but remember, it is a hotel not a resort. Definately stay at the Lava Hotel again
Stayed 8 nights in Sep 2023
Response from Lava on 16 Oct 2023
We are delighted to hear you had a wonderful Lava experience. Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future.

6/10 Okay

Lene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lava on 16 Oct 2023
Thank you for rating us. We appreciate your time and hope to welcome you again.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations and incredible staff! Best place to stay in Samoa!
Stayed 3 nights in Sep 2023
Response from Lava on 11 Sept 2023
Talofa Natalie,We are so delighted to hear you had a wonderful Lava Experience. We look forward to welcoming you on your next visit.

8/10 Good

Pat

Stayed 5 nights in Aug 2023
Response from Hotel Management on 4 Sept 2023
Thank you for taking the time to rate us. We are delighted to hear that you had a great stay with Lava Hotel, and we hope to welcome you back soon with an even better experience.

8/10 Good

Thomas

Stayed 1 night in Aug 2023
Response from Lava on 3 Sept 2023
Thank you for taking the time to rate us.We are please to see you had a wonderful stay with Lava. We look forward to welcoming you on your next stay.

10/10 Excellent

Jay

Stayed 7 nights in Aug 2023
Response from Lava on 19 Sept 2023
Talofa Jay.Thank you for taking the time to rate us. We appreciate your rating and your support to our establishment. We hope to welcome you back to our Lava Aiga the next time you're on island.

10/10 Excellent

John

Stayed 7 nights in Aug 2023
Response from Lava on 11 Sept 2023
Thank you for taking the time to rate us. We value your support and look forward to welcoming you on your next visit.

2/10 Terrible

Amika

Travelled with family and small children
We arrived at the property to see if we could check in an hour early but we werent able to as it would cost 150tala we then waited to check in at 2pm. When we checked in they told us we only booked twin beds. But when I checked my booking it was booked as a king i think that was just an excuse for them not having our room ready. We had a wedding to go to at 3.30 and werent able to get into the room until 2.45pm and even when we did go in the bed was still being made up. We told them to come back and finish it as we needed to get ready. When we went back the bed was made but no towels. Throughout our stay we never got fresh towels each day or we would receive pool towels. Room cleaning was done sometimes. Communication was really difficult between the staff and sometimes we would be charged for things we didn't order. The worst of our stay was when they had a band playing at the resort and it was soooo loud and played right through till 11pm. I can take some noise but it was rediculous there was no consideration for the guests at all. I would have appreciated the staff to let us know that maybe it was there most money making night and perhaps something complimentary for the inconvenience but nothing. When we ordered breakfast the first morning it took an hour and a half. The next morning we went to order the same breakfast as before and they changed the toppings you could have from all of them to just two. There was so much inconsistencys. I wouldn't recommend staying here.
Response from Lava on 5 Jul 2023
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. We'll take your comments into consideration to improve our service. We hope to have the opportunity to welcome you back for an even better experience.

8/10 Good

MOLLY

Liked: Cleanliness, property conditions & facilities
Nice place to stay
Stayed 3 nights in Jun 2023
Response from Lava on 26 Jun 2023
Thank you taking the time to rate and review us. We are pleased you had a great stay with Lava and look forward to welcoming you back.

2/10 Terrible

Jack

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Appalling service
Samoa is absolutely incredible BUT this hotel is incredibly disappointing due to the service. On one particular day, I ordered 4 meals and every single one of them the wrong food came out. Eggs Benedict with ham…get eggs Benedict with salmon. Strawberry ice cream, get chocolate ice cream. I have travelled to 26 countries and as I say, my time in Samoa was wonderful. I cannot speak highly enough of the country. But my firm recommendation is to avoid Lava until their quite honestly deplorable, careless and rude service improves.
Stayed 4 nights in Jun 2023
Response from Lava on 26 Jun 2023
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. We value your feedback and will improve our services.

8/10 Good

K G

Stayed 1 night in Jun 2023
Response from Lava on 26 Jun 2023
Thank for your taking the time to rate us. We are pleased you had a great experience with Lava and look forwarding to welcoming you again in the future.

6/10 Okay

Michelle

Travelled with partner
Liked: Property conditions & facilities
The hotel is lovely but caters for functions and appeals to parties rather than travellers. Very noisy and rooms were not separated from visitors
Stayed 3 nights in Jun 2023
Response from Lava on 20 Jun 2023
Talofa Michelle,Thank you for taking the time to rate and review us. We appreciate your time and your feedback. I am sorry to hear about the disturbance the loud noise to your stay. We hope to welcome you back and we will ensure to allocate you to a room that is further away from the noise to ensure a more pleasant experience with Lava.

10/10 Excellent

Barb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing 7 days stay here. Beautiful hotel and restaurant and the beds were super comfortable. The staff were absolutely amazing in every aspect. Thanks for a great stay
Stayed 7 nights in Jun 2023
Response from Lava on 17 Jun 2023
Thank you for taking the time to review and rate us. We appreciate your time and value your feedback. We are very delighted you had great experience with our Lava Aiga and look forward to welcoming you back.

10/10 Excellent

Samuel, Fort Irwin

Stayed 2 nights in Jun 2023
Response from Lava on 26 Jun 2023
We appreciate the time you took to rate us. We are very delighted to hear you had a wonderful experience with Lava.Looking forward to your next visit.

10/10 Excellent

Ms Y

Stayed 4 nights in May 2023
Response from Lava on 18 May 2023
Thank you for taking the time to review us. We value your feedback and are very pleased to hear you had a delight stay with our LavaAiga.We hope to welcome you back again.

8/10 Good

Michael

Stayed 5 nights in May 2023
Response from Lava on 15 May 2023
Thank you for taking the time to review us. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Basant

Stayed 4 nights in May 2023
Response from Lava on 2 Jun 2023
Thank you for taking the time review us. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Malouamaua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves. Cleanliness yes. Service and staff were so nice. I will recommend this to a friend. Looking forward to seeing you again. Thank you.
Response from Lava on 7 May 2023
Thank you for taking the time to review us. We appreciate your feedback and are pleased to know you were delighted with your stay.We hope to welcome you back again to our Lava Aiga.

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lava on 22 May 2023
Thank you for taking the time to review us. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Ben

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Lava has a welcoming facade as you enter the venue, each night there were people dropping by to catch up with guests over dinner and drinks and it was a lovely atmosphere.
Stayed 10 nights in Mar 2023
Response from Lava Hotel on 10 Apr 2023
Thank you for your comment and we appreciate you booking with us here at LAVA Hotel.We will share your comment with our team here at LAVA, we look forward to welcoming you back to our LAVA Aiga.

10/10 Excellent

David

Stayed 2 nights in Feb 2023
Response from LAVA Hotel on 21 Feb 2023
Thank you David for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon.

10/10 Excellent

Pelenato, Alofi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & peaceful area the hotel at.
Response from LAVA Hotel on 21 Feb 2023
Thank you Pelenato for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon.

8/10 Good

Salavea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 3 nights in Jan 2023
Response from LAVA Hotel on 21 Feb 2023
Thank you Salavea for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon. We hope to improve and continue to please our guests.