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"The hotel itself was good and I had no issues with the stay, but the booking process via Hotels.com was frustrating. I chose this specific hotel because it was advertised at a discounted price of £48. However, £57 was actually deducted from my account. When I contacted customer service, they refused to help because I didn’t have a screenshot as "proof" of the lower price. It’s disappointing because I drove 35 minutes away from Manchester specifically for that deal. If I had known it would cost £57, I would have just booked a room in the city and saved myself the long drive. Advice to others: screenshot your price before you pay, as the final charge might not match what you saw."

"Good location of hotel, near shops and bars. The rooftop bar has a good atmosphere, but expensive."

"Superb"

"Great staff who were helpful, however the room was poor for the cost, very old styling and carpet was not clean, water left in the kettle. I had been looking forward to staying at this hotel as it’s a great location. But would not chose to stay hear again as there are much better hotels for the cost of this one. "

"Ate in the Grill on the Hill. Attentive staff. Food was good but was expecting a better range and standard. Clean room. Did tend to get too hot. Great location if going to Leeds Airport as an overnight stay before flying. "

"Modern, clean, large room - corner room has dual aspect windows. Nice shower. All good!"

"Lovely hotel - modern and clean with helpful staff."

"Great hotel can’t fault it ! Staff friendly / clean room / spacious Tip £10 steep for parking can park on George street couple of minutes away for £3.50 "

"Grand Hotel , well maintained, and clean , great location "