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Reviews of Travelodge by Wyndham Alpine

2 out of 5
Travelodge by Wyndham Alpine
2407 E. Holland Avenue, Alpine, TX

Reviews

6.6
Rating 10 - Excellent. 82 out of 555 reviews" "
Rating 8 - Good. 198 out of 555 reviews" "
Rating 6 - Okay. 132 out of 555 reviews" "
Rating 4 - Poor. 75 out of 555 reviews" "
Rating 2 - Terrible. 68 out of 555 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

fermin

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff. No locks on front door no reception area no working phone in room no cups for water or coffee NO STAFF
Stayed 1 night in Mar 2024

8/10 Good

David

Stayed 1 night in Mar 2024

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok. Staff are great but property is old and our room had an odor. It was clean. Needs a bit of facelift.
Stayed 1 night in Feb 2024

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness
A look under the beds, wow! Needed much cleaning.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not a good stay for the money
Stayed 1 night in Nov 2023

6/10 Okay

Amy

Liked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Jennifer L.

Travelled with family and small children
Disliked: Staff & service, amenities
The staff was not friendly. The check in staff were arguing in front of us over the rooms. The 24 hour diner suddenly decided to close than miraculously reopened after we were told that the stove was down to find out the cook didn’t show up on time for his shift. There’s a sign on the mirror that reads they don’t change sheets or towels but every 3 days. So who knows if all the stuff was clean or not. Overall, it sucked.
Stayed 2 nights in Sep 2023

8/10 Good

Sandra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Agustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad for the price
Stayed 1 night in Aug 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special
Just an average hotel room served it’s purpose as a place to sleep
Stayed 1 night in Jul 2023

4/10 Poor

Joel

Travelled with family
Disliked: Staff & service, property conditions & facilities
First off, I didn’t realize that this hotel basically exists for members of the Railroad. There is no front desk, we had to check in/out at Penny’s Diner next door. Our room was not made up after the first night stay. Had to notify Penny’s Diner of this the next morning as we had arrived later in the evening. Apparently they only clean rooms on Monday, Wednesday and Fridays. This is a very bare bones hotel, no staff on premises and like I stated, this hotel exists for members of the railroad. Will not book this hotel again.
Stayed 3 nights in Mar 2023

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
My stay was fine for one night but likely would choose elsewhere next time. Room was sufficiently clean and comfortable for me. Rates appropriate for property condition. Property condition appears under resourced and understaffed.
Stayed 1 night in Jan 2023

6/10 Okay

Luis A

Stayed 1 night in Nov 2022

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfy, but weird
The room was clean and the bed was surprisingly comfortable. The only thing I found weird was that you had to check in and get your room key from the diner next door. It just seemed a little weird to me but overall the room was clean and comfortable.
Stayed 1 night in Oct 2022

2/10 Terrible

RAINBOW T

Stayed 1 night in Sep 2022

8/10 Good

Abul

Liked: Cleanliness, staff & service, amenities
Bad smell
Stayed 3 nights in Jul 2022

4/10 Poor

Amy, Alpine

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Ming

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to live in this small town. Nice.
Stayed 2 nights in May 2022

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty No service
Stayed 1 night in Mar 2022

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly staff. And the town itself is nice.
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice but they need help….
Initially we had no hot water. The floor had not been vacuumed and there were dirty towels left behind door in the bathroom. They got the water from sue fixed and vacuumed the floor for us. They are obviously struggling with finding quality help but the manager (Josh) was doing anything and everything to fix any issues and make our stay as enjoyable as possible.
Stayed 4 nights in Mar 2022

2/10 Terrible

doug

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there for three days. The room was never cleaned, the sheets were never changed, towels were not available because they were in the laundry, they had to go the store to get toilet paper and the tv got one channel. Not a pleasant experience.
Stayed 3 nights in Mar 2022

4/10 Poor

Myrna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take out food only on that day. Only thin blanket provided, and only 1 complete set of towels.
Stayed 1 night in Feb 2022

6/10 Okay

pui khin

Travelled with family and small children
I really would like to be able to review this property, but the staff told us there was no room for us because the third parties overbooked the hotels in that areas. I am still working on getting my money back from Orbitz. So far no luck!
Stayed 1 night in Dec 2021

6/10 Okay

Vinobha

Travelled with family and small children
Liked: Staff & service
Good location between midland and big bend for overnight stay.
Stayed 1 night in Dec 2021

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Short stop on my way south. Nice place for the money. Friendly and helpful folks. The restaurant was good and reasonably priced. Well lit parking. No free breakfast covid I supposed.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some confusion at check in at diner. Should have a separate check in desk at lodge. Side door not working with key cards. Diner ran out of advertised special. Otherwise, would stay again and recommend.
Stayed 1 night in Dec 2021
Response from Erodriguez on 28 Dec 2021
Thank you for choosing us for your stay.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erodriguez on 23 Dec 2021
Thank you for choosing us for your stay. Wee look forward to your next visit.

8/10 Good

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not bad
Stayed 1 night in Dec 2021
Response from Erodriguez on 27 Dec 2021
Thank you for choosing us for your stay

4/10 Poor

Reann

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Travel through Alpine
The check in process was pleasing. The diner was cute. Attendant was friendly. We finished making the bed. The shower had no hot water, called the front desk, nobody ever came. So they could not fix that, nor the toilet that would not always flush. With the other hotels in the area, I would not stay here again
Stayed 1 night in Dec 2021
Response from Erodriguez on 19 Dec 2021
Thank you for your positive review. We look forward to serving you again.

4/10 Poor

JOEL

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty and shower had hair in it like it hadn't been cleaned.
Stayed 1 night in Dec 2021
Response from Erodriguez on 19 Dec 2021
We apologize for the inconvenience. We look forward to another stay with us in hopes of a better experience.

2/10 Terrible

Li

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked double bed room at the hotel a week in advance, traveling with my 18yr old son who is 6’4”. I was told the double bed room all gone when I checked in at 9pm, after 7hrs of driving. And the front desk lady was so rude and condescending, made up excuses on the fly: 1. Your Expedia booking does count, because Alpine is a small place; 2 If I don’t like a one bed room I am welcome to cancel and leave - like 9pm at night I have to go back to the street and find another hotel because this greedy lady decided to double book their rooms like airline company and thought it is OK to tell a travel guest to find another hotel late at night? Their final solution is to have a roller bed for my son, we had to use an ottoman at the end so part of his legs not in the air.
Stayed 1 night in Dec 2021

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bath tub was somewhat clogged, water sits for a while before clearing.
Stayed 1 night in Dec 2021
Response from Erodriguez on 20 Dec 2021
We apologize for the inconvenience and look forward to better serving you next visit.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erodriguez on 6 Dec 2021
Thank you for staying with us.

8/10 Good

ilda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in Dec 2021
Response from Erodriguez on 6 Dec 2021
Thank you and we hope to have you stay with us again.

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Light was not working ..not enough towels and washcloths .. ice machine did not work .. was not allowed to dine at diner where you have to check in ..no shower curtain in shower .. I feel I should be reimbursed for the bad experience!!
Stayed 1 night in Dec 2021

10/10 Excellent

ccharles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving Family Photo Excursion
The Hotel was exactly where we needed to be, traveling to Big Bend National Park, with side trips to Marfa Texas, Fort Davis Texas, and Terlingua Texas, we were right in the middle of all of this. The staff was great, the rooms were clean and comfortable, and having a 24 hour diner as part of the hotel was a huge plus!
Big Bend National Park 90 minutes away
Marfa 30 minutes away
Fort Davis 30 minutes away
Stayed 3 nights in Nov 2021
Response from Erodriguez on 30 Nov 2021
Glad you enjoyed the surrounding areas and Thank you for staying with us.

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN!
Got locked out of our room every night, so we had to walk across the parking lot to the diner to go have it activated. No sheets or blankets upon arrival, toilet overflowed, and I was checked in before I even arrived.
Stayed 3 nights in Nov 2021

4/10 Poor

Richard

Disliked: Staff & service
poor bedding
Stayed 3 nights in Nov 2021
Response from Erodriguez on 24 Nov 2021
As per Covid regulations, we are not allowed to have comforters. We do offer the brown blankets that are in the open dresser drawer. I apologize for the inconvenience and we hope to see you again. Have a blessed Thanksgiving.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Bend stay
Room was clean. Bed was comfortable and room had the necessities we needed. There was no take out breakfast so ate at Penny's Diner where food was good.
Stayed 3 nights in Nov 2021
Response from Erodriguez on 17 Nov 2021
Thank you for staying with us, we look forward to future returns.

8/10 Good

Jeff

Travelled with family
Liked: Property conditions & facilities
A bit unsettling to check in at a diner but friendly person. Door and hallway dated but room was adequate.
Stayed 1 night in Nov 2021
Response from Erodriguez on 17 Nov 2021
Thank you for staying with us.

6/10 Okay

Zoe

Business traveller, Travelled with partner
No breakfast available like advertised. I guess they want you to eat at the diner adjacent to the property. :( Coffee maker broken. Check-in was not inside property. Bed could have used a comforter and not just a sheet as a blanket. Fitness room closed. Parking lot dirty. Trash can outside property overflowing. Staff were indifferent.
Stayed 2 nights in Nov 2021
Response from Erodriguez on 10 Nov 2021
Im sorry for your inconvenience. Front desk does sit inside diner, as they go hand in hand; breakfast is available there. As per Covid guidelines, comforters are not permitted and extra brown blanket is provided. We hope you continue to stay with Wyndham.

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Marginal place to stay. Had to go through the crew lounge to find out down the hall that check-in was in the diner out front of building in the parking lot. Checked in and the room was very dusty, floor not vacuumed, only one soap, very little toilet paper left on roll and no extra one anywhere, and no hot water to take a shower at night or in the morning. Additionally, the door to the outside would not let you in with your room key, however, the door at the other end of the hallway was broken so anyone could come right in any time of day. Was on the first floor, so heard every footstep above us and thought the ceiling would cave in. Air conditioner worked fine, check out was ok, one of the waitresses at the diner had to check me out as no one else from the motel was there.
Stayed 1 night in Oct 2021
Response from Erodriguez on 10 Nov 2021
Im sorry that your stay was not to your liking. We were in between management and had someone break our door on the side of building. Our diner staff are trained for front desk as well. We have since fixed our doors. The handles on showers can be tricky for our hot water. We look forward to having you with us again.

6/10 Okay

Robert

Disliked: Staff & service, amenities
Stayed 4 nights in Oct 2021

6/10 Okay

Dale

Business traveller
Disliked: Amenities, property conditions & facilities
They have a convenient "50's" diner next door
Stayed 1 night in Sep 2021
Response from Erodriguez on 10 Nov 2021
Thank you for sharing the diner experience.