Thanks for your kind review, Matthew. We look forward to hosting you again in the future!

Kerrie was a wonderful guest and we would be happy to host them again. The Hello Host team

Thanks for taking the time to write a review for our property Donna-Lee. We are very happy to hear you had such a great stay! We look forward to hosting you again in the future should you return to Adelaide.

Thanks for your feedback Di. Being privately owned and managed, this property isn't exclusively part of the Oaks management group, so any conversations you had with them directly was not relayed to us, particularly regarding any reimbursements, which would not be handled by them. As we were only informed of this fire when you alerted us to it a few days later, we immediately followed this up with the Oaks building management, and found they were already investigating why some people in the building failed to hear the fire alarms, which did go off that morning. The alarms are apparently at the required db levels, but I believe they are now getting this updated even louder to stop this occurring in future. From what we were informed, the blowers you mentioned were on the floor below yours, where the fire occurred, so I'm not sure how these affected you noise wise? It certainly wasn't relayed to us directly that you had experienced issues with noise from this or were seeking any such reimbursement. The conversations you had with us, were focussed on informing us of what happened so we could look into it, which we very much appreciate you doing. I'm sorry your two week stay was dampended towards the very end by this unfortunate incident. We do feel confident the Oaks building management are addresssing this as a matter of urgency, so this shouldn't be an issue for guests in the future.