Outdoor pool, pool umbrellas, pool loungers
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Reviews of Fiesta Residences Boutique Hotel and Serviced Apartments

4 out of 5
Fiesta Residences Boutique Hotel and Serviced Apartments
5th Avenue, West Cantonments, Accra

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 66 reviews" "
Rating 8 - Good. 15 out of 66 reviews" "
Rating 6 - Okay. 1 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 6 out of 66 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: The hotel's convenient location made transportation easily accessible, enhancing overall convenience during the stay. Disliked: The rooms were notably dated with water-stained carpets, requiring two room changes within a short stay. Security measures for guest safety were lacking, as my room key was mistakenly given to another guest, highlighting inadequate identification protocols. A drunk guest entered our room while we were sleeping at 5:43 am, leading to a disruptive and uncomfortable experience. The response from the night desk staff, attributing the disturbance to a wrong room number, further exacerbated the situation. Checked out that morning due to the overall negative impact on the stay.
Stayed 3 nights in Dec 2023

4/10 Poor

Sherkera

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival our room was mildew from what appeared carpet damp. The backboard to the bed was all chipped up. We left and stayed at another hotel for the night bc no other rooms were available. The restates f is nice and staff very nice, the pool was okay but most important part is the room. This place needs an upgrade. The carpet needs changing. Management could be nicer and they only give one key. Overall would not recommend if ever stay here again.
Stayed 8 nights in Nov 2023

2/10 Terrible

Edouard

Stayed 7 nights in Jun 2023
Response from Gladys Omane on 21 Jun 2023
Dear Mr. Edourd,Hope this email finds you well.We acknowledge your feedback after your stay with us between 11.06.2023 to 18.06.2023. We release you have rated us "2" out of "10" and also "terrible", meaning you did not enjoy your stay. We at Fiesta Residences strive hard to give our guests a comfortable stay, hence we will be happy to know what the issue was during your stay to enable us to rectify it as soon as possible.looking forward to hearing from you.Kind Regards

2/10 Terrible

Tatiana

Stayed 6 nights in Jun 2023
Response from Gladys Omane on 21 Jun 2023
Dear Miss Tatiana,Hope this email finds you well.We acknowledge your feedback after your stay with us between 11.06.2023 to 18.06.2023. We release you have rated us "2" out of "10" and also "terrible", meaning you did not enjoy your stay. We at Fiesta Residences strive hard to give our guests a comfortable stay, hence we will be happy to know what the issue was during your stay to enable us to rectify it as soon as possible.looking forward to hearing from you.Kind Regards

2/10 Terrible

Akyempem

Stayed 1 night in Mar 2023

2/10 Terrible

Briana

10/10 Excellent

ORAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. First rate staff

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiesta July 2022
Great stay! The staff are amazing!
Stayed 4 nights in Jul 2022

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, room comfort
Short on service, long on smile
From the moment we arrived, we were greeted by the most charming and pleasant staff. Their friendliness tended to make you forget or overlook some of their weaknesses. Regrettably whilst high on promise, service delivery was low on achievement. Orders placed in the restaurant often too an age and needed prompting. On one occasion our breakfast eggs stood on a counter top for minutes before being brought to our table. The same for bar staff who either failed to notice us or simply took an age to deliver. However, the hotel is ideally situated, close to the airport and to downtown. Transportation is quick and efficient. Our room was neat and tidy but just needed a little attention to a damaged wooden panel. Otherwise the towels and linen were totally acceptable and of good quality. We will definitely use the hotel on any future trip but would urge management to jack up service delivery. Staff pleasantries will not mitigate poor service.
Stayed 3 nights in Mar 2022

10/10 Excellent

Sylvana Nai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Stayed 17 nights in Dec 2020

10/10 Excellent

Frederik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

10/10 Excellent

Derek, Ottawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Food was good at the Grilleoom. Quiet neighbourhood.
Stayed 4 nights in Feb 2020
Response from Gladys Omane on 26 Feb 2020
Dear Derek, Thank you for taking time to give us feed back after dinning in our Grillroom. We are happy to know you enjoyed our food. We look forward to welcoming you back. Kind Regards Gladys Omane

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food, the service, and the staff are all superb!
Stayed 2 nights in Jan 2020
Response from Gladys Omane .Front office Manager. on 13 Feb 2020
Thank you for staying with us. we appreciate you time taken to give us feedback after your stay. we happy to know you enjoyed your stay and food was good. We look forward to welcoming you again to our hotel and making your stay a more comfortable one.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful. Apartment was excellent.
Stayed 3 nights in Nov 2019
Response from Johan on 18 Nov 2019
Dear Guest, We are pleased that you where happy with our services and hope to be of service again soon.

10/10 Excellent

Mr&Mrs, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were Privileged to have a most Excellent experience at this Prestigious Accommodation. The Facilities and Staff are of an Outstanding Quality Pleasant, Polite, Professional and Quintessentially Superb in the Provision of Customer Service. The Cleanliness and Hygiene is of the highest Standard as the Housekeeping Staff Team Provide Consistent Daily Service which presents a Truly Well Maintained Environment Quality. While the Administration and 24 hour Room Service Team again, Cordially Endeavour tender to ones Every request. Our Accommodation was Spacious and Exceeded the visual presentation and the the basic provisions such as washing detergents inclusive of laundry facilities and Provision aling with a Dry Cleaning Service were also an Additional, Excellent Service Provided. This Establishment Provides an Extra Quality and Outstanding Superb Experience and is Excellent Value for money. The Fiesta Residences Boutique is a Great Incentive to return to Ghana .HIGHLY RECOMMEND is this Establishment and the Service and Standards they Provide. ACKNOWLEDGED AND NOTABLY APPRECIATED.
Stayed 10 nights in Oct 2019
Response from GM on 11 Nov 2019
Sir, Madam, We are truly honored by your amazing review, and we hope to see you back again soonest as return clients. Kind regards Johan de Villiers General Manager

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
This was my fourth stay at Fiesta.Do yourself a favour and choose this place for your stay in Accra. Fabulous staff!
Stayed 3 nights in Sep 2019
Response from GM on 19 Sept 2019
Dear Jonas, We are great full for this amazing review and looking forward to your future stay's with us. Kind regards, Johan de Villiers General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from GM on 19 Sept 2019
Thank you for the great review, we hope to see you back again soon. regards, GM

2/10 Terrible

Verified traveller

I was not checked in but rather sent to another hotel
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed or visited many Hotels in Ghana, however this the first time I have experienced well trained staff that are truly professional in their conduct. I stayed at Fiesta Residences for my Wedding Anniversary, and we really enjoyed our stay. We are getting ready to check out shortly. Top marks and would definitely recommend and stay there again.
Stayed 1 night in May 2019
Response from Gladys Omane. Frontoffice Manager on 28 Jun 2019
Thank you for rating us on Expedia.com. We are delighted to hear that you were pleased with your stay and all services offered at the Hotel. We look forward to being of service to you in the near future! Kind Regards,

10/10 Excellent

susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right choice
Lovely, safe and comfortable hotel with good little bar, excellent restaurant and very friendly staff. We booked a city tour with the shuttle driver and it was excellent as well. Close to airport and city center.
Stayed 2 nights in Apr 2019

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Derek, Ottawa, Canada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great. Always welcoming and accommodating
Stayed 8 nights in Apr 2019

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Fabulous!
I can't say enough good things about this place. The staff is amazing! Very clean property! I highly recommend other travelers to stay here. I'll be back Jonas Sweden
Stayed 2 nights in Nov 2018

10/10 Excellent

Edmond O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just do it.
Amazing! Best staff ever. Everything and everyone ..nice.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018

10/10 Excellent

fiona, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect after a long working week
The appartments here are particularly good and well equipped. Defiantly would go again
Stayed 1 night in Jul 2018

10/10 Excellent

Medge, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure in Accra
We stayed in a two bedroom apartment, with a kitchen 2 1/2 baths. It was super clean and well-equipped. Would be great for a family. Service staff and hospitality were excellent. Nice pool and spa. Boutique like and quiet Easy distance from local restaurants and airport. Would recommend.
Stayed 3 nights in Jun 2018

8/10 Good

Randy, Walnut, CA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite
Great hotel to stay in while traveling Accra. The staff is exceptional. I was treated like royalty. my only concerns were the room internet service and the fitness s\center. The Wi-Fi in the room I stayed in was very weak. How ever in the lobby, pool area and Grill Room the Wi-Fi was excellent. If you want to workout before starting your day, the fitness cent only has an Universal weight machine and a couple of pounds of dumbbells. With that in mind, I give this Hotel an exceptional rating. I would stay here again.
Stayed 7 nights in Feb 2018
Response from Giselle van As on 15 Mar 2018
Dear Randy, Thank you for your rating and review. We are pleased to learn that you enjoyed your stay with us and that the staff were friendly and insured that you were looked after during your time with us. Thank you for your recommendation and we look forward to your next visit! Kind Regards, Giselle van As General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Great service and yummy breakfast. Lovely pool view with relaxing music at night.
Stayed 1 night in Jan 2018
Response from Giselle van As on 17 Jan 2018
Dear Valued Guest, Thank you for your rating, we are glad to hear that you enjoyed our services and enjoyed a relaxing time with soothing music and good food at our restaurant and pool side! We look forward to welcoming you back in the near future! Kind Regards, Giselle van As General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Accra Hotel!
Absolutely beautiful place to stay. Superb service from all. Food great. Looking forward to staying Dec 2018!
Stayed 16 nights in Dec 2017
Response from Giselle van As on 17 Jan 2018
Dear Valued Guest, Thank you for your rating, we are delighted to hear that you enjoyed your stay with us and that you were pleased with our services and enjoyed the good food on offer from our restaurant. We look forward to welcoming you back in the near future! Kind Regards, Giselle van As General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great until the day I was checking out. Not only did I come back to my room door open (greatfully nothing was taken) no one followed up with me about it. Also, when I was driving to get the hotels “car service” no one got back to me after almost an hour until I called back asking for it again. The woman then proceeded to tell me that a car wasn’t available. So why didn’t you call and tell me that? Then she supposedly tried to find a taxi for me. But after another hour I called back and she said because of the holiday she couldn’t find one. So I requested an Uber for myself and left on my own. The hotel was nice and all but the last night/ check out Day was ridiculous.
Response from Rachel Bruce, Revenue & Marketing on 16 Jan 2018
Dear Valued Guest, Thank you for giving us detailed feedback from your recent stay at our Fiesta Residences. It is with regret to hear that your experience with us during check out was not pleasant. Our staff and their friendliness is one of our main attributes and it is disheartening to hear that we fell short on service delivery in this area. We do apologize for the inconvenience you experienced during check out. Your feedback has been shared with all team members and I am confident that the necessary efforts will be made to address all of these shortcomings. We look forward to welcoming you back soon.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Awesome facility,awesome staff and an amazing customer service staff were just willing to help wonderful people will come back anytime we are in the City.
Stayed 1 night in Dec 2017
Response from Rachel Bruce, Revenue & Marketing on 16 Jan 2018
Dear Richard, Thank you for taking the time to give us this lovely feedback with regards to your recent stay at Fiesta Residences We are pleased to hear that you enjoyed your stay and were overall happy with our services. We look forward to welcoming you back soon!

10/10 Excellent

Kwasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiesta
Excellent quiet location in Accra. Very friendly staff and great food representing a synergistic blend of local and international dishes. Rooms are very clean and comfortable.Well worth the stay despite a minor challenge getting checked in.
Stayed 4 nights in Nov 2017
Response from Fiesta Residences on 4 Dec 2017
Dear Kwasi, Thank you for your rating and lovely review. We are delighted to hear that you enjoyed your time with us, despite the initial challenge during check in. Thank you for commending the staff on their friendliness, the kitchen team for their efforts to please your taste buds and housekeeping on insuring your room is clean and comfortable. We look forward to welcoming you back on your next visit! Kind Regards, Giselle van As General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern hotel, good facilities, very comfortable, nice pool
Stayed 2 nights in Oct 2017
Response from Fiesta Residences on 24 Oct 2017
Dear Valued Guest, Thank you for your rating. We are pleased to learn that our property was to your liking and that you were comfortable during your stay. We are also glad to hear that you enjoyed some leisure time at our lovely pool. We look forward to welcoming you back in the near future! Kind Regards, Giselle van As General Manager

6/10 Okay

Business Travel

Liked: Property conditions & facilities
Disliked: Staff & service
Surface nice but not wonderful experience
The hotel looks great on the surface. The facilities are nice and the pool area and restaurant well done. The room is nice and big and the bed/bathroom good quality... But... My room smelled like stall cigarette smoke. And the staff were extremely slow at getting things like ironing boards etc. Not very friendly and helpful considering the price (some were obviously super sweet but the overall standard/attention to clients was poor). It's not a holiday inn and you'd expect a higher level of personal service from a boutique hotel of this price. I wasn't a fan. Food is ok but the breakfast buffet is really weak. It's not very big and they have weird stuff that doesn't really belong in a breakfast buffet such as curry soup.
Stayed 2 nights in Oct 2017
Response from Giselle van As on 24 Oct 2017
Dear Valued Guest, Thank you for giving us detailed feedback from your recent visit to our property. You have highlighted some positives and have given us constructive feedback. It is with regret to hear that your room smelled of smoke as we are a non smoking property with exception of the designated area at our pool side. Your comments with regards to breakfast has been passed onto the kitchen team for follow up and action. Our staff and their friendliness is one of our main attributes and it is disheartening to hear that we fell short on service delivery in this area. Your feedback has been shared with all team members and I am confident that the necessary efforts will be made to address all of these shortcomings. Kind Regards, Giselle van As General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2017
Response from Fiesta Residences on 21 Aug 2017
Dear Valued Guest, Thank you for your 5 star rating! We are delighted to learn that you had an enjoyable experience with us. We hope to welcome you back soon! Kind Regards, Giselle

8/10 Good

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sierragail loves it!
I have stayed here 4 times before and will continue staying at this property. Very easy. No hassles.
Stayed 3 nights in Jul 2017
Response from Fiesta Residences on 7 Aug 2017
Dear Gail, Thank you for your review and positive feedback. We are delighted to hear that you enjoyed your recent stay with us and that you find the overall experience hassle free and comfortable. Thank you for your patronage and we look forward to welcoming you back soon! Kind Regards, Giselle van As General Manager

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
A lovely hotel with great amenities. I highly recommend for anyone traveling through Accra.
Stayed 2 nights in Jul 2017
Response from Fiesta Residences on 24 Jul 2017
Dear Kristofer, Thank you for giving us a five star rating! We are delighted to hear that you enjoyed your stay with us and that you were pleased with our services. We are grateful for the recommendation and hope to welcome you back soon! Kind Regards, Giselle van As General Manager

10/10 Excellent

Ted, Palm Beach County FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Accra
New and modern in a very quiet neighborhood. Restaurant and bar are excellent as are the staff throughout the boutque hotel. Highly recommends.
Stayed 2 nights in Jul 2017
Response from Giselle van As on 6 Jul 2017
Dear Ted, Thank you for your rating and giving us feedback from your recent stay with us. We are pleased to hear that you enjoyed your stay and were overall happy with our services, particularly the restaurant and bar. Thank you for your recommendation and we look forward to welcoming you back soon! Kind Regards, Giselle van As General Manager

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Fiesta Residences on 27 Jun 2017
Dear Hudson, Thank you for giving us a five star rating. We are delighted to learn that you enjoyed your stay with us and were pleased with our services overall. We look forward to being of service to you in the near future! Kind Regards, Giselle van As General Manager

8/10 Good

Hudson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, new and very well staffed
Recommended hotel
Stayed 5 nights in Jun 2017
Response from Fiesta Residences on 19 Jun 2017
Dear Hudson, Thank you for your review and positive feedback! We are delighted to hear that you enjoyed your stay with us and that the staff looked after you. We look forward to your next visit! Kind Regards, Giselle van As General Manager

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Fiesta Residences and Hotel is a great place to stay and relax. No problems!!!
Response from Fiesta Residences on 8 May 2017
Dear Justin, Thank you for your review and recommendation. We are pleased to learn that you enjoyed your stay with us and that you had a relaxing time! We look forward to being of service to you on your next visit. Kind Regards, Giselle van As General Manager

10/10 Excellent

Greg Stevens, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel I've stayed in so far in Accra
Food is ace, staff are equally as good and location is right on the button, I will stay here again without any doubt
Response from Giselle van As on 8 May 2017
Dear Greg, Thank you for your lovely feedback. We are pleased to learn that you were satisfied all round with our services, food, location and cleanliness. We look forward to welcoming you back on your next visit to Accra! Kind Regards, Giselle van As General Manager

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whether it was amazing.
Response from Fiesta Residences on 10 May 2017
Dear Waleed, Thank you for rating us 5 stars! We are pleased to learn that you were happy with our services all round. We look forward to welcoming you back on your next trip to Accra. Kind Regards, Giselle van As General Manager

10/10 Excellent

Mark, Kansas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Boutique Hotel!!!
My wife and I have stayed at Fiesta Residences 4x in past 15 months when we have visited Accra. We love everything about this hotel. Clean, quiet, awesome friendly staff! Great food too!
Response from Giselle van As on 20 Feb 2017
Dear Mark, Thank you for giving us a top score! We are delighted to hear that you enjoyed your visits with us and we appreciate your support. Thank you for commending the team on their friendliness and for recognizing our housekeeping team's efforts to insure cleanliness of the property. Compliments will be passed on to the Kitchen team too! We look forward to welcoming you back soon! Kind Regards, Giselle van As General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room: better lighting in bathroom (#201) is needed
Outstanding security. Restaurant service and food excellent. Very clean hotel. Patrick was the best bartender and Agnes provided excellent waitress service in restaurant. Front desk and staff addressed you by name. All staff was good. Always gave personal attention to guest. Car services provided excellent drivers and prompt service and prices were very reasonable. Pool was very nice with excellent service.
Response from General Manager on 21 Nov 2016
Dear Valued Guest, We are pleased to hear that you enjoyed your stay with us. Thank you for commending both Patrick and Agnus personally on their service delivery. We are glad to hear that the service provided by our staff in general were personalized and that attention to detail was paid. Your comment with regards to better lighting in the washroom has been noted and we are also grateful to learn that the car services are up to standard and reasonable in pricing. We look forward to welcoming you back in the near future! Kind Regards, Giselle van As General Manager

10/10 Excellent

Lauren, Washington, D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
I had an amazing stay at Fiesta Residences over the Thanksgiving holiday. The hotel is brand new and beautifully appointed. Located in a quiet, residential neighborhood, it was a great respite from the bustling streets of Accra. The entire staff is very friendly and welcoming, but Ernest went above and beyond to make my stay comfortable. The pool is pristine and the restaurant is quite tasty. There was no interruption in power from Dumsor at all. Very convenient to the airport (just be sure you emphasize Fiesta Residences, because there's also a Fiesta Royale). I can't wait to visit again!
Response from Fiesta Residences on 26 Mar 2016
Dear Lauren, Thank you for your lovely review. We are grateful for your positive feedback and for recognizing our daily efforts to meet our valued guests' needs. We are glad to hear that you found the food tasty and enjoyed the tranquility that our property are able to offer. A big thank you for the special mention of Ernest, he is indeed a gem and have recently been awarded a recognition award for his outstanding efforts. We look forward to welcoming you back in the future! Kind Regards, Giselle van As General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fiesta Residences on 26 Mar 2016
Dear Valued Guest, We are grateful for your rating on Expedia. We are pleased to learn that you enjoyed your stay with us. We look forward to being of service to you on your next visit to Accra! Kind Regards, Giselle van As General Manager