Title: Hotel Club del Sol Acapulco by NG Hoteles Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179991&destination=Acapulco%2C+Guerrero%2C+Mexico&selected=68199&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Club del Sol Acapulco by NG Hoteles A peaceful retreat near Papagayo Beach where travelers can relax by multiple pools, enjoy Mexican cuisine, and experience genuine hospitality ## Photo gallery for Hotel Club del Sol Acapulco by NG Hoteles ![3 outdoor pools, pool loungers - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/978acf92.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/215a438d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b25545f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b74d94b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/342164de.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Club del Sol Acapulco by NG Hoteles is near Papagayo Beach. Visitors can lounge by one of three outdoor pools with comfy sun loungers. The property has a welcoming bar and two restaurants serving authentic Mexican dishes that consistently earn positive reviews from guests. ## Reviews 6.0 ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available £24 includes taxes & fees 24 Mar - 25 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Room Standard with Pool View ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b84baa85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Pool View - 387 sq ft - Sleeps 4 ### View all photos for Economy Room, 2 Double Beds ![Economy Room, 2 Double Beds | In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/f30df9c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room, 2 Double Beds - 431 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, 2 Double Beds, Balcony ![Superior Room, 2 Double Beds, Balcony | View from room](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b4bfb2e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds, Balcony - 474 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, Balcony ![Standard Room, 2 Double Beds, Balcony | In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/0bc9f10d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Balcony - 474 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/77fc803c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 430 sq ft - Sleeps 4 ### View all photos for Room Superior ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/5f11cb77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 430 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Hotel-Club-Del-Sol-Acapulco-By-NG-Hoteles.h68199.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Hotel-Club-Del-Sol-Acapulco-By-NG-Hoteles.h68199.Hotel-Information) ## About the area Located near the beach, Hotel Club del Sol Acapulco by NG Hoteles is in Costera Acapulco, a neighbourhood in Acapulco. The area's natural beauty can be seen at Papagayo Beach and El Veladero National Park, while Acapulco Historical Museum of Fort San Diego and Naval History Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Acapulco Convention Center or Arena GNP Seguros. [Visit our Acapulco travel guide](https://www.expedia.co.uk/Acapulco.dx179991) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.86183%2C-99.87774&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mHh3eoYXPtGxZjsBG3ee2soGQjw=) Costera M. Aleman 1750, Magallanes, Acapulco, GRO, 39670 ### What's nearby - ![Condesa Beach which includes a coastal town and a beach](https://images.trvl-media.com/place/6075581/f44605f8-322b-4eb9-a1af-29cfbb368148.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Condesa Beach 5 min walk \- 0.3 miles - ![Diana Cazadora al atardecer Ciudad de México](https://images.trvl-media.com/place/6166954/6c9ad7a3-8b84-4e62-96d9-a3d883f1f791.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Diana the Huntress 8 min walk \- 0.5 miles - ![papagayo rojo posado sobre una rama](https://images.trvl-media.com/place/6069985/1f9d27ce-e950-4b20-8bbe-5dd27b5a0a19.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Parque Papagayo 10 min walk \- 0.6 miles - ![Wide view of Acapulco Bay from the sea taken with a drone](https://images.trvl-media.com/place/553248621576998692/fee1453b-810c-4710-af6d-73e0617f2830.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Papagayo Beach 14 min walk \- 0.8 miles - Galerías Acapulco 5 min walk \- 0.3 miles ### Getting around - Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) 35 min drive ### Restaurants - Helados Santa Clara 3 min walk - Sanborns Café 2 min walk - KFC 1 min walk - Mercado El Pueblito 2 min walk - Hotel Club del Sol 1 min walk ## About this property ### Hotel Club del Sol Acapulco by NG Hoteles Hotel near Papagayo Beach You can look forward to a terrace, a garden and a bar at Hotel Club del Sol Acapulco by NG Hoteles. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Guests can connect to free WiFi in public areas. You'll also find perks such as: - 3 outdoor pools, along with sunloungers - Cooked-to-order breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk - Smoke-free property, a front desk safe and pet-grooming services - A vending machine, a reception hall and tour/ticket information Room features All 200 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as safes and room service. Extra conveniences in all rooms include: - Bathrooms with showers - TVs with cable channels - Ceiling fans and daily housekeeping ### All-inclusive details All-inclusive room rates at Hotel Club del Sol Acapulco by NG Hoteles are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/54000000/53900000/53890100/53890054/9c00e14f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copacabana Beach Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Free Wi-Fi - Restaurant 8.0 Very good 1,005 reviews £87 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=53890054&PinnedHotelID=53890054&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/2000000/1140000/1139600/1139576/00074fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Torres Gemelas Acapulco Costera Acapulco - Pool - Kids’ pool - Free Wi-Fi - Restaurant 7.6 Good 1,013 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1139576&PinnedHotelID=1139576&HadPinnedHotel=true®ionId=-1&adults=2) ![Children’s play area – outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - 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Pool - Kids’ pool - Parking included - Free Wi-Fi 6.6 328 reviews £20 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=32127056&PinnedHotelID=32127056&HadPinnedHotel=true®ionId=-1&adults=2) ![Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/120000000/119080000/119070900/119070856/8eb1163f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condesa Americana Acapulco Costera Acapulco - Pool - Pet-friendly - Free Wi-Fi - Bar 6.8 96 reviews £23 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=119070856&PinnedHotelID=119070856&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/ebc3812b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HS HOTSSON Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Kids’ pool - Free Wi-Fi 8.6 Excellent 1,009 reviews £87 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=68199,53890054,1139576,920648,123129249) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Uncovered parking on site (MXN 100 per day; includes in/out privileges) - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 100 for children - 2 restaurants - A bar/lounge - Snack bar/deli ### Things to do - 3 outdoor pools ### Family friendly - 3 outdoor pools - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Banquet hall - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Room service ### More - Air conditioning - Ceiling fan - Portable fan - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Early check-in fee: MXN 300 Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM Contactless check-out Late check-out subject to availability Late check-out fee: MXN 300 ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 1000 per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Pet-grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately MXN 200 for adults and from MXN 100 for children - Uncovered self-parking fee: MXN 100 per day (in/out privileges) - Pet deposit: MXN 1000 per stay - Pet fee: MXN 250 per pet, per night - Service animals are exempt from fees - Early check-in fee: MXN 300 (subject to availability) - Late check-out fee: MXN 300 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Club del Sol Acapulco Hotel Club del Sol Hotel Club del Sol Acapulco Hotel Club Sol Acapulco Hotel Club Sol Club Sol Acapulco Hotel Club del Sol Del Sol Acapulco By Ng Hoteles Hotel Club del Sol Acapulco by NG Hoteles Hotel Hotel Club del Sol Acapulco by NG Hoteles Acapulco Hotel Club del Sol Acapulco by NG Hoteles Hotel Acapulco ## Frequently asked questions ### Does Hotel Club del Sol Acapulco by NG Hoteles have a pool? ### How much does it cost to stay at Hotel Club del Sol Acapulco by NG Hoteles? ### Is Hotel Club del Sol Acapulco by NG Hoteles pet-friendly? ### How much is parking at Hotel Club del Sol Acapulco by NG Hoteles? ### What time is check-in at Hotel Club del Sol Acapulco by NG Hoteles? ### What time is check-out at Hotel Club del Sol Acapulco by NG Hoteles? ### Are there all-inclusive benefits at Hotel Club del Sol Acapulco by NG Hoteles? ### Where is Hotel Club del Sol Acapulco by NG Hoteles located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Club del Sol Acapulco by NG Hoteles Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.0 Cleanliness ### 8.2 Location ### 6.6 Staff & service ### 5.2 Property conditions & facilities 10 - Excellent 135 8 - Good 159 6 - Okay 143 4 - Poor 125 2 - Terrible 162 ## Reviews Verified ### 10/10 Excellent #### MARIA 29 Jan 2026 Liked: Cleanliness, amenities Clean Room, Excellent Staff, Clean Pools. Even this Hotel is still being re-constructed from OTIS HURRICANE, Staff is very kind. Rooms not 5 stars but very clean. ##### MARIA Stayed 4 nights in Jan 2026 Verified ### 4/10 Poor #### Manuel 17 Oct 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointed stay The entire hotel was pretty rundown, hallways had water dripping from the ceiling. It might have been nice at one time, but not anymore Staff was nice. ##### Manuel Stayed 4 nights in Oct 2025 Verified ### 2/10 Terrible #### sandy 28 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities Property is not as decried, towels, bedding was dirty, old and smelly. Mildew on shower, shower curtain. Hallways have holes and mildew. This property has a great location. Hopefully Expedia update the pictures and lower the price. This was a big led down. I was catfish by Expedia and this hotel. I got pictures to prove it. ![](https://a.travel-assets.com/ugc/hotel-reviews/54a1d47a-7027-41e6-8d32-d568b46d54a0-1753677214350.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d45e9a6e-53dd-47bb-9325-8d6f8f93957c-1753677215032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e07c998-e588-46f2-8556-20f3084727f3-1753677215056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cd6d3c4d-5cfe-46d7-a784-5bdb70f3a25c-1753677212756.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### sandy Stayed 5 nights in Jul 2025 Verified ### 10/10 Excellent #### José Baudelio 8 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Super ##### José Baudelio Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Francisco 5 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente todo ##### Francisco Stayed 4 nights in Aug 2025 Verified ### 8/10 Good #### Jose Luis 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto que sea petfriendly ##### Jose Luis Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### Felipe 18 Jan 2026 \- ##### Felipe Stayed 3 nights in Dec 2025 Verified ### 4/10 Poor #### Francisco 16 Feb 2026 Liked: Amenities Disliked: Cleanliness, property conditions & facilities Place was good overall , they do need to work on floor tile and AC’s are bad. I couldn’t sleep all night due to it. I notify front desk but I was ignored. ##### Francisco Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### HECTOR 5 Jan 2026 Liked: Cleanliness Disliked: Amenities . ##### HECTOR Stayed 3 nights in Dec 2025 Verified ### 4/10 Poor #### William 26 Dec 2025 Liked: Amenities, property conditions & facilities I understand the hotel is recovering from the hurricane…for that, I expected to tolerate the poor condition of the hotel. The staff however were some of the worst. Our room was not ready until 4:30\. Dozens of people left waiting for rooms and staff didn’t even apologize. We asked for a 1.5 hour late check out and we were laughed at. ![](https://a.travel-assets.com/ugc/hotel-reviews/25b490d6-b9fb-4aab-9c4d-37de18455a4b-1766778758988.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 3 nights in Dec 2025 Verified ### 2/10 Terrible #### Emmanuel González 1 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities When going for check in the staff was unpleasant and the wait time was very long. The room was neglected. Bed sheets were very dirty. In the shower, previous visitors left their used soap and were never removed by the staff when preparing the room. There were more than two soaps on the shower wall. I slept without covering because the bed sheets were stained and smelled really bad. ##### Emmanuel González Stayed 2 nights in Dec 2025 Verified ### 6/10 Okay #### Rodrigo 7 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities No ##### Rodrigo Stayed 2 nights in Oct 2025 Verified ### 6/10 Okay #### Adrián 24 Feb 2025 Liked: Cleanliness, amenities Yy ##### Adrián Stayed 2 nights in Feb 2025 Verified ### 2/10 Terrible #### Alejandra 29 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities I feel ripped off , I couldn’t stay a this hotel , I feel that the photos online were deceiving. Reality was that this hotel was not what was shown in the pictures, the hotel was literally falling apart, the rooms had broken windows, no covers on the beds, total unsanitary and neglected premises. I tried getting a refund but was told by staff that there was nothing they could do. I want a refund, ended un getting a different hotel. All 5 rooms that I got were dirty , had ripped towels and broken windows, this property should not be listed on Expedia. ![Broken windows ](https://a.travel-assets.com/ugc/hotel-reviews/e1b31c1d-9dd1-4348-bf3b-687f0d3b6859-1766981790302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Broken windows ](https://a.travel-assets.com/ugc/hotel-reviews/dd963e42-6041-4257-ade6-c1b21b2e1d7b-1766981790333.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dirty showers ](https://a.travel-assets.com/ugc/hotel-reviews/20e21d13-5b86-4ad0-80e0-fe06c007bf80-1766981790023.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Stucture damage](https://a.travel-assets.com/ugc/hotel-reviews/af94741a-b541-4764-8121-092efc6cfdb9-1766981790221.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alejandra Stayed 1 night in Dec 2025 Verified ### 2/10 Terrible #### Alejandra 28 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Property was unhealthy, not safe, a lot of moho odor, showing walls interior/exterior damaged, wall with big holes, floors without illumination (obscure) with tiles broken, electrical wiring exposed, ascensor not functioning, A/C not working, dirty bed clothing with red stains, dusty courtains. Receptionists with lack of good manbers. Room was rejected/refused due to unsafe and unhealthy conditions. We do have pictures to support statement. ##### Alejandra Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Ricardo 21 Mar 2026 Disliked: Amenities, property conditions & facilities Desconozco ##### Ricardo Stayed 3 nights in Mar 2026 Verified ### 4/10 Poor #### Raul 17 Mar 2026 Disliked: Cleanliness, amenities, property conditions & facilities Tiene buena ubicación, las habitaciones están muy deterioradas los blancos muy rotos ![](https://a.travel-assets.com/ugc/hotel-reviews/29dc2033-192c-41f5-bd0e-f3c9d772647f-1773778124810.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c5bbfd67-0e9b-47e3-8fcd-4156c7aa367c-1773778125697.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/29730597-80da-446a-8b70-522f0cb23d9b-1773778125773.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Raul Stayed 2 nights in Mar 2026 Verified ### 2/10 Terrible #### Daniela 17 Mar 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La habitación esta espantosa en verdad no vayan. Qué feo hotel ##### Daniela Stayed 2 nights in Mar 2026 Verified ### 8/10 Good #### Kaery 11 Mar 2026 Bien ##### Kaery Stayed 1 night in Mar 2026 Verified ### 8/10 Good #### Jesus 6 Mar 2026 Disliked: Amenities Falta remodelar más ##### Jesus Stayed 3 nights in Mar 2026 Verified ### 2/10 Terrible #### Agustin Toloza 2 Mar 2026 Disliked: Cleanliness, amenities, property conditions & facilities La habitación y los servicios. La cortina del baño tenía hongos, la ducha no la habían lavado en años, se veía que tenía hongos por doquier, la tasa del retrete no tenía tapa y daba asco sentarse a hacer las necesidades. Por la coladera salian cucarachas. Por el pasillo camino a la habitación olía a rata podrida, como si hubiera un muerto por ahí. La puerta no abría bien. El elevador solo funcionaba 1 de 2 y había que esperar mucho tiempo. El nivel del elevador vs el piso estaba desalineado, razón por la cual al salir con mi maleta, las ruedas se quedaron obstruidas por el desnivel y me hizo caer al piso, tirando mi maleta encima de una señora que esperaba el elevador, de milagro no le rompí la pierna, pero si le quedó el moretón. Muy mala experiencia la verdad… no deberían engañarnos con las fotos bonitas que suben, cuando la realidad es otra totalmente diferente. ##### Agustin Toloza Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Jaime 26 Feb 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities El personal y el servicio. ##### Jaime Stayed 2 nights in Feb 2026 Verified ### 2/10 Terrible #### Guillermo 21 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities Cuarto en mal estafo no agarra Wifi solo 3 canales ventana sin vidrio solo madera cortinas arrugadas al igual que las sabanasel personal de limpieza nomas no dio una ![Cortinas arrugads feas igual que las sábanas ](https://a.travel-assets.com/ugc/hotel-reviews/6aad4871-8894-4a81-892f-649b8e982f61-1771701480574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Piso del elevador](https://a.travel-assets.com/ugc/hotel-reviews/973e6211-1eaf-453e-a4fb-5300146507cc-1771701422711.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Ventana sin cristal solo madera](https://a.travel-assets.com/ugc/hotel-reviews/3df445d0-9e70-43c9-a01f-765d4f2932bc-1771701484116.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Guillermo Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Alfredo 21 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Habitación, personal, ambiente ##### Alfredo Stayed 3 nights in Feb 2026 Verified ### 6/10 Okay #### Jaqueline 17 Feb 2026 Disliked: Amenities, property conditions & facilities Los colchones ya estan feos las sabanas igual me toco un cuarto con televisio. Y no funcionaba habia una fuga de agua en el baño realmente no me gusto. ##### Jaqueline Stayed 2 nights in Feb 2026 ### Expedia's Latest Trends ### Hotels > - [Hotels near Nigeria Embassy](https://www.expedia.co.uk/Nigeria-Embassy-Hotels.0-l553248635472600589-0.Travel-Guide-Filter-Hotels) > - [5 Star Hotels in Bishop Auckland](https://www.expedia.co.uk/5Star-Bishop-Auckland-Hotels.s50-0-d602738.Travel-Guide-Filter-Hotels) > - [Boutique Hotels in Sardinia](https://www.expedia.co.uk/Destinations-In-Sardinia-Boutique-Hotel.0-0-d6048528-tBoutiqueHotel.Hotel-Filter-Destinations) > - [Hotels in Mafia Island](https://www.expedia.co.uk/Mafia-Island-Hotels.d2268.Travel-Guide-Hotels) > - [5 Star Hotels in Maidstone](https://www.expedia.co.uk/5Star-Maidstone-Hotels.s50-0-d5634.Travel-Guide-Filter-Hotels) > - [Hotels in Pollokshields](https://www.expedia.co.uk/Pollokshields-Glasgow-Hotels.0-n553248635974700111-0.Travel-Guide-Filter-Hotels) > - [Hotel Acapulco](https://www.expedia.co.uk/Acapulco-Hotels-Hotel-Acapulco.h71058452.Hotel-Information) > - [Ryokan Okinawa Island](https://www.expedia.co.uk/Okinawa-Island-Ryokan.d10805-aaRyokan.Travel-Guide-Accommodation) > - [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.co.uk/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > - [Hotel Zì 'Ntonio](https://www.expedia.co.uk/Scala-Hotels-HOTEL-ZINTONIO.h50749445.Hotel-Information) > - [Hotels in El Chalten](https://www.expedia.co.uk/El-Chalten-Hotels.d6055664.Travel-Guide-Hotels) > - [travelodgeuk Hotels in Harbourside](https://www.expedia.co.uk/Harbourside-Bristol-Hotels-Travelodge-UK.0-n6244164-0--bTravelodgeUK.Travel-Guide-Filter-Hotels) > - [The Gotham Hotel](https://www.expedia.co.uk/New-York-Hotels-The-Gotham-Hotel.h4042617.Hotel-Information) ### Flights > - [Flights from Tampa (TPA) to Savannah (SAV)](https://www.expedia.co.uk/lp/flights/tpa/sav/tampa-to-savannah) > - [Flights from Bishkek (FRU-All Airports) to Istanbul (IST)](https://www.expedia.co.uk/lp/flights/fru/ist/bishkek-to-istanbul) > - [Flights from Izmir (IZM-All Airports) to Málaga (AGP)](https://www.expedia.co.uk/lp/flights/izm/agp/izmir-to-malaga) > - [Qatar Airways Hounslow (LHR) to Bang Phli (BKK) flights](https://www.expedia.co.uk/lp/flight-routes/qatar-airways-from-heathrow-to-suvarnabhumi-intl/qr/lhr/bkk) > - [Flights from Edinburgh (EDI) to Northampton (ORM)](https://www.expedia.co.uk/lp/flights/edi/orm/edinburgh-to-northampton) ### Cars > - [Enterprise Car Rentals In Stafford](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Stafford.d5692-c15.Car-Rental-Guide-Suppliers) ### Packages > - [Monte Albán](https://www.expedia.co.uk/Monte-Alban-Santa-Cruz-Xoxocotlan.d6113656.Attraction) > - [Montenegro](https://www.expedia.co.uk/lp/theme-holidays/all-inclusive-holidays/6051403/Montenegro) > - [St. Andrew's Cathedral](https://www.expedia.co.uk/St-Andrews-Cathedral-St-Andrews.d6088415.Attraction) > - [Cannock Shopping Centre](https://www.expedia.co.uk/Cannock-Shopping-Centre-Cannock.d6330522.Attraction) ### General > - [Visit Rogart](https://www.expedia.co.uk/Rogart.dx3000010055) ---