COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

HS HOTSSON Smart Acapulco

Photo gallery

Featured image
On the beach, beach umbrellas
4 outdoor pools
4 outdoor pools
Terrace/patio

Overview of HS HOTSSON Smart Acapulco

VIP Access

HS HOTSSON Smart Acapulco

3.5 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationCondesa Beach4 min walk
  • Popular LocationDiana the Huntress7 min walk
  • Popular LocationPapagayo Beach14 min walk
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Choose dates to view prices

About this area

Acapulco

HS HOTSSON Smart Acapulco is located on the beach and in an area with good shopping. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Naval History Museum and Barco Palao are also worth visiting. Waterskiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ziplining nearby.
Popular Location

What's nearby

  • Plaza Bahia - 2 min walk
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Papagayo Beach - 14 min walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive

Restaurants

  • NUDE AT THE BEACH — 1 min walk
  • Los Caracoles — 1 min walk
  • El Fogon - 4 min walk
  • Fisher's Acapulco - 4 min walk
  • Applebee's - 5 min walk

About this property

HS HOTSSON Smart Acapulco

Ocean-view hotel with a poolside bar, near Condesa Beach
At HS HOTSSON Smart Acapulco, hit the beach, dine on-site at NUDE AT THE BEACH or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies and cable TV. Guests will also find room service, hairdryers and safes.
HS HOTSSON Smart Acapulco offers 506 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. Cable televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (MXN 125 per night)
  • Valet parking on site (MXN 125 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking options include a carport
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space (9483 square feet)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self-parking fee: MXN 125 per night
  • Valet parking fee: MXN 125 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 393 out of 973 reviews
5 - Excellent 40%
Rating 4 - Good. 339 out of 973 reviews
4 - Good 35%
Rating 3 - Okay. 143 out of 973 reviews
3 - Okay 15%
Rating 2 - Poor. 59 out of 973 reviews
2 - Poor 6%
Rating 1 - Terrible. 39 out of 973 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Stayed 3 nights in Jun 2021

4/5 Good

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I like that they helped us even though we arrived later than expected. I didnt like that the ice machine was down. On a ht olace like that, that should be on priority list. Yhere was a tick on my friends bed and she got bitten multiple times. I brought it up to front desk.
Stayed 4 nights in Jun 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking with Expedia for hotel HS Hotsson one of the best trips I have ever taken. Starting at the front desk, the staff is super welcoming and if are concerned with speaking Spanish, don’t even worry. The whole staff wears masks while working any part of the hotel. All Inclusive is worth it if you want to not worry about where to eat and get cocktails. You get three meals in either a buffet style area or can make reservations in two other hotel concepts. The buffet was genuine Mexican with a small modern twist. It accommodated all of my fellow guests’ needs with vegetarian and dairy free options. The pool is only for hotel guests and the security presence makes you feel at ease. If possible get a room with Oceanside or part bay view, it’s worth the little extra. You can walk the beach which is private for guests, so don’t get too many solicitors, but they are close if you enjoy purchasing local art and souvenirs. The walk around the hotel local are is really fun, you can go enjoy local bars and even walk there. My favorite part was the Mirage private pool. It’s not part of the all in ClubAlive but it’s worth the $40/$45 to enjoy a huge pool, with a spectacular view, that comes with great perks. The gentleman that took care of us was the best part. Nicolas was honestly the best part and the reason why we booked everyday after our first experience with Mirage. It has a private bar, restroom and limited seating area. Gracias Nicolás!Nos encantó todo!
Stayed 4 nights in Jun 2021

1/5 Terrible

Travelled with group
Disliked: Staff & service, property conditions & facilities
Toilet didn’t work. Only one outlet. Balcony door didn’t close. Floor never cleaned. Door would get jammed. No ice. No remote for tv.
Stayed 4 nights in May 2021