Title: Golden Inclusive by Gran Plaza Hotel Acapulco Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Golden Inclusive by Gran Plaza Hotel Acapulco Bayside hotel with free breakfast and free valet parking ## Photo gallery for Golden Inclusive by Gran Plaza Hotel Acapulco ![Beach umbrellas, beach towels, beach volleyball - Golden Inclusive by Gran Plaza Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/18000000/17770000/17763300/17763289/d1c2f2b1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Golden Inclusive by Gran Plaza Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/18000000/17770000/17763300/17763289/8a01e52a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Golden Inclusive by Gran Plaza Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/18000000/17770000/17763300/17763289/e85aae61.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - Golden Inclusive by Gran Plaza Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/18000000/17770000/17763300/17763289/093f6bba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Golden Inclusive by Gran Plaza Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/18000000/17770000/17763300/17763289/a886c68c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Golden Inclusive by Gran Plaza Hotel Acapulco offers a vibrant beachfront experience with activities like basketball, beach volleyball, and cycling. Unwind at the poolside bar or enjoy family time at the children's pool with umbrellas; plus take advantage of bike rentals, a 24-hour gym and dry cleaning services. ## Reviews 6.6 ## Popular amenities - Bar - All-inclusive - Breakfast included - Room service - 24/7 front desk - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec 11 - Dec 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 12 - Dec 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17763289&PinnedHotelID=17763289&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 8 of 8 rooms ### Junior Suite ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Sofa bed Bathrobes Hairdryer Private bathroom - 444 sq ft - Sleeps 3 - 1 King Bed ### Suite, Ocean View ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Sofa bed Bathrobes Private bathroom Iron/ironing board - 355 sq ft - Ocean view - Sleeps 3 - 1 King Bed ### Presidential Suite ### Highlights Balcony Private plunge pool Air conditioning Minibar (some free items) Flat-screen TV Bathrobes Private bathroom Iron/ironing board - 2510 sq ft - Sea view - Sleeps 4 - 1 King Bed and 2 Queen Beds ### Suite ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Bathrobes Hairdryer Private bathroom Iron/ironing board - 867 sq ft - Sea view - Sleeps 3 - 1 King Bed ### Family Suite, 3 Bedrooms ### Highlights Balcony Separate dining area Air conditioning Minibar (some free items) Flat-screen TV Sofa bed - double 3 bedrooms Hairdryer - 1028 sq ft - 3 bedrooms - Sea view - Sleeps 8 - 1 Queen Bed, 2 Single Beds and 1 King Bed ### Junior Suite, 2 Double Beds ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Iron/ironing board In-room safe Daily housekeeping - Sleeps 4 - 2 Double Beds ### Standard Room, 1 King Bed ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Hairdryer Private bathroom Iron/ironing board In-room safe - Sleeps 4 - 1 King Bed ### Standard Room, 2 Double Beds ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Hairdryer Private bathroom Iron/ironing board In-room safe - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Golden-Inclusive-By-Gran-Plaza-Hotel-Acapulco.h17763289.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Golden-Inclusive-By-Gran-Plaza-Hotel-Acapulco.h17763289.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.86038%2C-99.87627&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=97o1lC5lIhWmJwpf_8unUfU9wZk=) Av. Costera Miguel Aleman, 1803, Fracc. Magallanes, Acapulco, GRO, 39670 #### What's nearby - Diana Galleries Mall \- 3 min walk \- 0.2 miles - Diana the Huntress \- 7 min walk \- 0.4 miles - Condesa Beach \- 7 min walk \- 0.4 miles - Parque Papagayo \- 12 min walk \- 0.7 miles - Papagayo Beach \- 15 min walk \- 0.8 miles #### Getting around - Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 32 min drive #### Restaurants - ‪Helados Santa Clara - ‬1 min walk - ‪Los Tarascos - ‬2 min walk - ‪Las gaviotas - ‬3 min walk - ‪Kalei - ‬4 min walk - ‪Restaurante Maria Bonita - ‬3 min walk ## About this property ### Golden Inclusive by Gran Plaza Hotel Acapulco Upscale hotel located in Costera Acapulco Consider a stay at Golden Inclusive by Gran Plaza Hotel Acapulco and take advantage of free breakfast, a poolside bar and a terrace. Adventurous travellers may like the cycling, beach volleyball and basketball at this hotel. Guests can also expect to find dry cleaning/laundry services, a 24-hour gym and a 24-hour business centre. Other perks at this hotel include: - A children's pool, along with pool umbrellas - Free self-parking and valet parking - Bike hire, a front desk safe and a lift - Tour/ticket information, beach towels and ATM/banking services Room features All 506 rooms feature comforts such as air conditioning, as well as perks such as minibars (stocked with some free items) and safes. More conveniences in all rooms include: - Bathrooms with free toiletries - Flat-screen TVs with cable channels - Balconies and daily housekeeping ### All-inclusive details All-inclusive room rates at Golden Inclusive by Gran Plaza Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages Buffet meals and snacks included ## Similar properties ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/16000000/15900000/15893000/15892934/1d0f60f6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villavera Costera Acapulco - Pool - Pet-friendly - Parking included - Free WiFi 7.2 Good 107 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=15892934&PinnedHotelID=15892934&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, free beach cabanas, sun-loungers, beach towels](https://images.trvl-media.com/lodging/1000000/30000/25000/24935/44c402d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Elcano Acapulco Costera Acapulco - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 1,001 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=24935&PinnedHotelID=24935&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15370000/15362900/15362889/a78bd2c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Doria Il Costera Acapulco - Pool [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=15362889&PinnedHotelID=15362889&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15370000/15361700/15361636/a4582cdb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Doria I Costera Acapulco [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=15361636&PinnedHotelID=15361636&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3130000/3126300/3126237/cc89ac7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Panoramic Acapulco Costera Acapulco - Pool - Parking included - Free WiFi - Restaurant 3.6 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=3126237&PinnedHotelID=3126237&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/113000000/112480000/112474200/112474119/462fd716.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spectacular oceanfront apartment, ideal for families and friends! Acapulco Diamante - Pool - Air conditioning - Parking available - Microwave £411 includes taxes & fees 10 Jan - 11 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=112474119&PinnedHotelID=112474119&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/55000000/54750000/54745800/54745782/4e858321.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elcano Costera Acapulco - Pool - Restaurant - Gym - Parking available 8.6 Excellent 7 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=54745782&PinnedHotelID=54745782&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/68000000/67610000/67609400/67609301/fff120fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### REMODELED Luxurious First-Floor Apartment in Isla Residences Puente del Mar - Pool - Kitchen - Washer - Dryer 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=67609301&PinnedHotelID=67609301&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/121000000/120470000/120464500/120464403/1ef97c4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oasis Suite with Ocean View Breakfast Included. AcapulcoDiamante a Puente del Mar - Pool - Free WiFi - Air conditioning - Parking available [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=120464403&PinnedHotelID=120464403&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/55000000/54750000/54745800/54745769/376bc413.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bali Hai Costera Acapulco - Pool - Parking included - Restaurant 7.0 Good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=54745769&PinnedHotelID=54745769&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transport - Free self parking on site - Free valet parking on site ### Food and drink - Free breakfast available daily 7 AM to 11:30 AM - A poolside bar - Snack bar/deli ### Things to do - 24-hour gym - Basketball - Beach volleyball - Bicycle rentals - Children's pool ### Family friendly - Children's pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - 12,822 square feet of conference space - 24-hour business centre - Meeting rooms ### Outdoors - Beach towels - Beach umbrellas - On the bay - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - 1 building - 28 floors - Ballroom - Built in 1982 - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Private bathroom - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Free minibar (limited items) - Limited room service ### More - Air conditioning - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 3 AM Minimum check-in age - 18 ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Golden Inclusive Gran Plaza Hotel Acapulco Golden Inclusive Gran Plaza Hotel Golden Inclusive Gran Plaza Acapulco Golden Inclusive Gran Plaza Golden Inclusive by Gran Plaza Hotel Acapulco Hotel Golden Inclusive by Gran Plaza Hotel Acapulco Acapulco Golden Inclusive by Gran Plaza Hotel Acapulco Hotel Acapulco ## Frequently asked questions ### Does Golden Inclusive by Gran Plaza Hotel Acapulco have a pool? ### Is Golden Inclusive by Gran Plaza Hotel Acapulco pet-friendly? ### How much is parking at Golden Inclusive by Gran Plaza Hotel Acapulco? ### What time is check-in at Golden Inclusive by Gran Plaza Hotel Acapulco? ### Are there all-inclusive benefits at Golden Inclusive by Gran Plaza Hotel Acapulco? ### Where is Golden Inclusive by Gran Plaza Hotel Acapulco located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Golden Inclusive by Gran Plaza Hotel Acapulco Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 8.4 Location ### 7.2 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 21 8 - Good 15 6 - Okay 13 4 - Poor 8 2 - Terrible 15 ## Reviews ### 8/10 Good #### Verified traveller 24 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family Time For family time, the all inclusive is a great deal! ##### Verified traveller ### 6/10 Okay #### Verified traveller 10 Feb 2019 Liked: Cleanliness, staff & service Disliked: Amenities Property was nice but not enough entertainment. Food not great, beach nothing to get exited about. Will not go back. ##### Verified traveller Stayed 2 nights in Mar 2018 ### 10/10 Excellent #### Verified traveller 30 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is on the beach ##### Verified traveller Stayed 2 nights in Jul 2018 ### 6/10 Okay #### Verified traveller 16 Jul 2018 Disliked: Cleanliness MUY TARDADOS PARA ROOM SERVICE Y CHECK OUT NI SE DIGA. ##### Verified traveller Stayed 3 nights in Jul 2018 ### 6/10 Okay #### Georgii 16 Mar 2018 Disliked: Cleanliness #### Транзит перед правильным отелем Впечатления не очень хорошие. Балаган, примитивная еда, очень плохо убирают санузлы. При заселении присутствовал ужасный запах. Бронировали сьют с видом на море. Вид был изумительный…) ##### Georgii Stayed 2 nights in Mar 2018 ### 8/10 Good #### ARTURO 4 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente servicio Es un hotel algo anticuado, las habitaciones son muy amplias. Viaje con plan todo incluido la comida buena en general, el restaurante Italiano excelente al igual que la atención, no me gusto la barra libre que ofrecen, creo que podrían cobrar un up grade y ofertar bebidas de mejor calidad en caso de que así lo requiera el huésped ![](https://a.travel-assets.com/ugc/hotel-reviews/s620-p48497110-1fe3-11e8-9cbc-0242fed17ade-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s790-p4a168ff0-1fe3-11e8-9b80-6a03179474b2-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ARTURO Stayed 2 nights in Mar 2018 ### 6/10 Okay #### Blanca laura 8 Feb 2018 Liked: Cleanliness Disliked: Room comfort #### Esperaba un mejor servicio Nos entregaron la habitación aunque llegamos muy temprano, pero el sofá cama en pésimas condiciones, imposible dormir ahí, los alimentos insuficientes, poca variedad y regular calidad en el bufet de la comida y cena, los meseros de playa atentos solamente a las necesidades del turista extranjero. ##### Blanca laura Stayed 2 nights in Feb 2018 ### 10/10 Excellent #### Moises 9 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Muy buen hotel En general muy buen hotel, lo único que no nos gusto fueron las camas que están demasiado duras para nuestro gusto, pero la atención personal muy amable, huy limpio, buen nivel de alimentos y bebidas. ##### Moises Stayed 4 nights in Dec 2017 ### 10/10 Excellent #### Alonso , Cdmx 3 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mi estancia fue Excelente Excelente servicio y el personal súper amable la habitación cómoda y confortable, los alimentos muy agradables y variedad en a bufet, en general todo excelente ##### Alonso Stayed 4 nights in Dec 2017 ### 10/10 Excellent #### ivan 4 Dec 2017 Liked: Cleanliness, staff & service, room comfort #### Remodelacion Buen servicio como lo están remodelando falta más albercas, buen servício y personal amable ##### ivan Stayed 2 nights in Dec 2017 ### 8/10 Good #### Luis, CDMX 21 Nov 2017 Liked: Cleanliness, staff & service, room comfort #### Hotel agradable cerca de la playa La atención de todo el personal siempre es muy amable, las habitaciones muy cómodas, los alimentos muy buenos, el único inconveniente fue que la alberca más grande del hotel se encontraba cerrada por reparación y había trabajadores dándole mantenimiento, esto hizo que todos los huéspedes del hotel se concentraran en 2 albercas pequeñas siendo insuficientes para tanta gente, ya que el hotel estaba a su máxima capacidad de hospedaje, lo que hizo que no se lograra disfrutar cómodamente de la alberca. Los niños son los más afectados por no caber todos en las alberquitas. ##### Luis Stayed 3 nights in Nov 2017 ### 2/10 Terrible #### José , México df. 29 Oct 2017 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Incongruencia Compre all inclusive, y al llegar me dieron una lista de servicios semi all inclusive. Ayer, de los cinco elevadores, sólo funcionaba uno. Duré 20 minutos para bajar, desde el séptimo piso. Luego, en el desayuno, estaba cerrado el restaurante caracol, y nos fuimos al neptuno, donde nos esperaba una fila de 50 personas, para pedir huevos cocinados al momento. Llegamos a las 8.15 horas, y nos sentamos a la mesa a las 9\. La comida fue repetitiva, y presentada sin buen gusto en el bufet, durante los cuatro días que estuvimos. En fin, el caos. ##### José Stayed 3 nights in Oct 2017 ### 10/10 Excellent #### juan 18 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pareja habitación todo incluido Excelente ! Ubicación está muy bien, caminado llegas a un mercado de artesanías y centro comercial. Hotel Buenas instalaciones, tres albercas, habitacion de lujo. Alimentos del bufette 3 estrellas Del restaurante italiano 4 estrellas Y del service room 5 estrellas Gente servicial y atenta. Bebidas. 3 estrellas te te sirven en vaso plástico pequeño,,, llévate tu vaso de acero inox. Playa. Si sabes nadar no está mal. Si no sabes solo meterte unos metros. A mi me apoyo un salvavidas para nadar ![](https://a.travel-assets.com/ugc/hotel-reviews/s1561-p4decad00-b3ad-11e7-ba9d-3adc90152e10-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### juan Stayed 4 nights in Oct 2017 ### 2/10 Terrible #### Matias, CDMX 8 Oct 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### really NOT Recomandable Elevator : take minimum 5 mins No good attitude for client (staffs) No hot water, only hot water with rust/stain ##### Matias Stayed 2 nights in Oct 2017 ### 2/10 Terrible #### LETICIA, M 27 Sept 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort NO ESTUVOI LA RESERVACION Y AUN ASI ME HICERON EL COBRO CUANDO YPO NI SIQUIERA OCUPE EL CUARTO POR NO ESTAR REGISTRADO, ME DIJIERON QUE NO HABIA NINGUNA RESERVACION Y TUVE QUE BUSCAR EN OTRO LADO ##### LETICIA Stayed 2 nights in Sep 2017 ### 4/10 Poor #### Joe 26 Sept 2017 Disliked: Staff & service #### worse hotel be careful hotel workers will scam U I went for five days and I spent a whole day arguing with the hotel i gave the hotel 150 dollars for the deposit of the room and payed for 2 night all inclusive 1100pesos for 2 pepole and the staff worker did not give me a receipt because he said it is all registered in the system do not believe them always ask for your receipt the next day as i ask the fromt desk when can i get my bracelet to eat at the buffet and she tells me that i have not payed and in the system is shows thats i have nothing and didnt give 150 dollars deposit i was so confused spend a whole day trying to figure out what happened the worker shows up to work the next day he says he left the money in the cash box etc very bad Service wont be going back to that hotel again and then i had a incident with their restaurant The waitress says he gave me a discount and to give him a good tip which I did and 30 minutes later I get a knock on my hotel room door scard me wasn't expecting anyone saying he charger me wrong and i owed another 40 dollars and he was sweating and very nervous he told me not to tell the hotel because he can lose his job save yourselfe a horrible hotel and book somewhere else beware and be warned ##### Joe Stayed 5 nights in Sep 2017 ### 10/10 Excellent #### Arturo, Mexico 31 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### excelente hotel un excelente hotel en la zona dorada muy cerca de la glorieta de la diana y, sus instalaciones muy buenas y la atención del personal súper bien, habitaciones limpias, su vista a la bahía muy buena el desayuno buffet muy variado y delicioso, en general todo muy bien lo recomiendo ampliamente ##### Arturo Stayed 2 nights in Aug 2017 ### 4/10 Poor #### SAUL 19 Aug 2017 Disliked: Staff & service, property conditions & facilities #### no para descansar muy sangrones ##### SAUL Stayed 6 nights in Jul 2017 ### 10/10 Excellent #### faby, cdmx 19 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Esta remodelado Buen servicio y buena imagen. La Comida Muy bien y las habitaciones limpias ##### faby Stayed 4 nights in Aug 2017 ### 6/10 Okay #### m, md 5 Aug 2017 Disliked: Staff & service Personal at lobby lack of common sense regarding costumer service.. ##### m Stayed 6 nights in Jul 2017 ### 8/10 Good #### Fortino Hernández 27 Jul 2017 Liked: Staff & service, property conditions & facilities, room comfort #### Bajó de calidad!! Bien, pero quitaron las cafeteras de las habitaciones y antes dejaban botellas de agua diario. ##### Fortino Hernández Stayed 3 nights in Jul 2017 ### 8/10 Good #### DAVID JOEL 25 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buena estancia en el Crownw plaza En términos generales la estancia fue buena. El hotel cuenta con todos los servicios y el servicio d elos meseros es excelente. Siempre muy atentos a las necesidades. Lo regular fue que las albercas (a excepción de la pequeña) el agua estaba fria. Al parecer es por el tipo de material que recubre las mismas. Me hubiera agradado que la agua hubiese estado más tibia. Asimismo hace falta personal en la alberca que tiene el bar del lado del agua. Ahí no había nadie y teníamos que esperar a un mesero de los que atienden fuera la piscina para que nos sirvieran las bebidas. ##### DAVID JOEL Stayed 3 nights in Jul 2017 ### 8/10 Good #### carolina, Tlalnepantla edo mex 15 Jul 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Bonita vista al mar Esta muy deteriorado la plancha no funcionó, la puerta se trababa, los focos no encendían, los cajones no cerraban,hay cucarachas en la habitación, los elevadores tardan mucho de 6 no se hacía uno,las albercas estaban cerradas,las toallas olian mal, en cuestión de comida super rico y el personal muy amable,te atienden muy bien, pero si las instalaciones dejan mucho que decir. ##### carolina Stayed 3 nights in Jul 2017 ### 2/10 Terrible #### arlina 10 Jul 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### They only want you to consume inside the hotel Dirty rooms and rude staff ##### arlina Stayed 1 night in Jul 2017 ### 4/10 Poor #### arlina 9 Jul 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Never staying here again There was a roach in my room. All the employees did not want any outside food or even snack to be taken inside the hotel. They wanted us to ONLY consume what was sold inside the hotel. I bought some snacks in the beach to take to my room and they followed me to my room telling me that I couldn't do that. I immediately checked out from the hotel at that moment ##### arlina Stayed 1 night in Jul 2017 ## Expedia's Latest Trends ### Hotels > [Hotel Sunway Playa Golf & Spa Sitges](https://www.expedia.co.uk/Sitges-Hotels-Hotel-Sunway-Playa-Golf-Spa-Sitges.h1107663.Hotel-Information) > > [Hostels Stockholm](https://www.expedia.co.uk/Stockholm-Hostels.d178311-aaHostels.Travel-Guide-Accommodation) > > [Leicester Marriott Hotel](https://www.expedia.co.uk/Leicester-Hotels-Leicester-Marriott-Hotel.h1375677.Hotel-Information) > > [Hotels with Hot Tubs in Wigan](https://www.expedia.co.uk/Wigan-Hotels-Hotels-With-Hot-Tubs.0-0-d5475-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Shangri-La Chiang Mai](https://www.expedia.co.uk/Chiang-Mai-Hotels-Shangri-La-Chiang-Mai.h1803009.Hotel-Information) > > [Cheap Hotels in South Wales](https://www.expedia.co.uk/South-Wales-Hotels-Budget-Hotels.0-0-d6054274-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels near Embassy of Pakistan](https://www.expedia.co.uk/Embassy-Of-Pakistan-Hotels.0-l6163714-0.Travel-Guide-Filter-Hotels) > > [Cromer Country Club](https://www.expedia.co.uk/Cromer-Hotels-Cromer-Country-Club.h1927781.Hotel-Information) > > [Hotels in Shelsley Walsh](https://www.expedia.co.uk/Shelsley-Walsh-Hotels.d3000009911.Travel-Guide-Hotels) > > [Hotels with Entertainment in Portsmouth](https://www.expedia.co.uk/Portsmouth-Hotels-Hotel-With-Entertainment.0-0-d553248634335196573-thotelwithentertainment.Travel-Guide-Filter-Hotels) > > [Anantara The Palm Dubai Resort](https://www.expedia.co.uk/Dubai-Hotels-Anantara-The-Palm-Dubai-Resort.h6483363.Hotel-Information) > > [Otterburn Castle Country House Hotel](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Otterburn-Castle-Country-House-Hotel.h31634085.Hotel-Information) > > [Hotels with Parking in Criccieth](https://www.expedia.co.uk/Criccieth-Hotels-Hotel-With-Parking.0-0-d55287-thotelwithparking.Travel-Guide-Filter-Hotels) > > [The Black Horse Inn](https://www.expedia.co.uk/Maidstone-Hotels-The-Black-Horse-Inn.h2242123.Hotel-Information) > > [Hotel Best Negresco](https://www.expedia.co.uk/Salou-Hotels-Hotel-Best-Negresco.h1626864.Hotel-Information) > > [Hotel Capri ](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Capri.h2541488.Hotel-Information) ### Flights > [Flights from Southend-on-Sea (SEN) to Paris (CDG)](https://www.expedia.co.uk/lp/flights/sen/cdg/london-to-paris) > > [Flights from Manchester (MAN) to Riyadh (RUH)](https://www.expedia.co.uk/lp/flights/man/ruh/manchester-to-riyadh) > > [Flights from London (LHR) to Silao (BJX)](https://www.expedia.co.uk/lp/flights/lhr/bjx/london-to-leon) > > [Flights from LON-All Airports to Paphos Intl.](https://www.expedia.co.uk/lp/flights/lon/pfo/london-to-paphos) > > [Flights from Birmingham (BHX) to Düsseldorf (DUS)](https://www.expedia.co.uk/lp/flights/bhx/dus/birmingham-to-dusseldorf) ### Activities ### Packages > [Corsica Holidays](https://www.expedia.co.uk/Corsica.d6049372.Holidays-City-Breaks) > > [Albania Holidays](https://www.expedia.co.uk/Albania.d2.Holidays-City-Breaks) ### General