Title: Encanto Acapulco Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179991&destination=Acapulco%2C+Guerrero%2C+Mexico&selected=3433604&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Acapulco A restorative coastal retreat where travelers can indulge in rejuvenating spa treatments, savor delicious cuisine, and take in stunning ocean panoramas ## Photo gallery for Encanto Acapulco ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/64bdd6c1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/becdd134-d208-448c-9d73-b2eddac55e9a-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Ocean Designer Suite - King | Terrace/patio - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/7dadc8c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/a923b4b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, individually decorated - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/bb6d008c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Encanto Acapulco offers ocean views and comfort. Refresh with facials or hot stone massages at Spa Mar Abierto, then enjoy Mexican dishes at two restaurants. The property features a swim-up bar, sun-drenched outdoor pool with loungers, and free WiFi in all rooms. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £284 includes taxes & fees 12 Apr - 13 Apr ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Ocean Balcony Suite - King ![Ocean Balcony Suite - King | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/663ed162.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - King 9.0 Wonderful 4 reviews - Sea view - 656 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Ocean Pool Villa - King ![Ocean Pool Villa - King | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/96a38016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Pool Villa - King 9.2 Wonderful 5 reviews - Ocean view - 1227 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Ocean Balcony Suite - 2 Double ![Ocean Balcony Suite - 2 Double | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/58c1cce6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - 2 Double - Ocean view - 656 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Ocean Designer Suite - King ![Ocean Designer Suite - King | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/2899a507.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Designer Suite - King 10.0 Exceptional 2 reviews - Sea view - 1001 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information) ## About the area Located in Brisas del Marqués, a neighbourhood in Acapulco, Encanto Acapulco is near the airport and by the ocean. Chapel of Peace and Plaza Isla Diamante are notable landmarks, and some of the area's activities can be experienced at Club de Yates de Acapulco and Tres Vidas Golf Club. Enjoy an event or a match at Arena GNP Seguros, and consider making time for Botanical Gardens of Acapulco—a top attraction that's not to be missed. Spend some time exploring the area's activities, including golfing. [Visit our Acapulco travel guide](https://www.expedia.co.uk/Acapulco.dx179991) [View more Resorts in Acapulco](https://www.expedia.co.uk/Acapulco-Hotel-Resorts.d179991-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.81513%2C-99.86085&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=a7B1d0kvxHqgjU4iGfQAlIFllLM=) Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887 ### What's nearby - ![Capilla de la Paz which includes a pond and a church or cathedral](https://images.trvl-media.com/place/6075584/e7f500ee-621a-46b4-ae58-e1679b3bbd8f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Chapel of Peace 5 min drive \- 1.2 miles - ![La Quebrada Cliffs which includes a gorge or canyon, views and rugged coastline](https://images.trvl-media.com/place/6057276/55f814ff-966b-4232-800d-8198ccef0069.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Quebrada Cliffs 37 min drive \- 10.0 miles - Capilla Del Atardecer 1 min walk \- 0.0 miles - Arena GNP Seguros 19 min drive \- 4.2 miles - Forum de Mundo Imperial 40 min drive \- 8.8 miles ### Getting around - Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) 21 min drive ### Restaurants - Sí Señor Acapulco 8 min drive - Praya 8 min drive - Zibu 4 min drive - Bora Bora 15 min walk - Despecho 6 min drive ## About this property ### Encanto Acapulco Luxury boutique resort located near Chapel of Peace with rooms refurbished in 2024 Located close to Botanical Gardens of Acapulco and Arena GNP Seguros, Encanto Acapulco provides a swim-up bar, a poolside bar and a free daily manager's reception. Indulge in a hot stone massage, a manicure/pedicure and a body scrub at Spa Mar Abierto, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. In addition to a terrace and a garden, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar - Free valet parking - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station - Babysitting (surcharge), outdoor furniture and concierge services Room features All guest rooms are individually furnished, and feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning. Other amenities include: - Children's slippers and travel cots - Bathrooms with rainfall showers and free toiletries - 42-inch LCD TVs with streaming services and premium channels - Furnished balconies or patios, wardrobes/cupboards and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/226b2f0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 1,289 reviews £152 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=23260&PinnedHotelID=23260&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/10000/5600/5544/d9236ade.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Camino Real Acapulco Diamante Pichilingue - On private beach - Pool - Spa - Kids’ pool 9.0 Wonderful 1,011 reviews £112 includes taxes & fees 16 Apr - 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14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (MXN 380 per person)](https://images.trvl-media.com/lodging/5000000/4820000/4811800/4811761/ce996aca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Acapulco La Isla by IHG La Poza - Pool - Pet-friendly - Kids’ pool - Parking included 9.2 Wonderful 745 reviews £108 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=4811761&PinnedHotelID=4811761&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3433604,23260,5544,12605366,920648) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - 24-hour return airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free covered valet parking on site - Limited on-site valet parking ### Food and drink - Daily cooked-to-order breakfast available 7 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children - 2 restaurants - A bar/lounge - A poolside bar - A swim-up bar - Free daily manager's reception ### Restaurants on site - Restaurante Origen - RestauranteTerraza ### Things to do - Full-service spa - Health club - Hot tub - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Travel cot ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre (1,018 square foot of space) - Meeting rooms ### Outdoors - Garden - On the bay - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Spa open daily - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Pool access ramp on site - Pool hoist on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 2 buildings - 5 floors - At least 80% of food locally-sourced - Banquet hall - Beaux Arts architecture - Built in 2009 - Designated smoking areas - Local artist showcase - No plastic water bottles - Renovated guestrooms - January 2024 - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with premium cable channels - IPod dock - Streaming services ### Food and drink - 24-hour room service - Champagne service - Minibar ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults and USD 20 to 40 for children - Airport shuttle fee: USD 90 per vehicle (return, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 11 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encanto Acapulco Encanto Hotel Hotel Encanto Acapulco Encanto Acapulco Hotel Encanto Acapulco Resort Encanto Resort Hotel Encanto Encanto Acapulco Resort Encanto Acapulco Acapulco Encanto Acapulco Resort Acapulco ## Frequently asked questions ### Does Encanto Acapulco have a pool? ### How much does it cost to stay at Encanto Acapulco? ### Is Encanto Acapulco pet-friendly? ### How much is parking at Encanto Acapulco? ### What time is check-in at Encanto Acapulco? ### What time is check-out at Encanto Acapulco? ### Does Encanto Acapulco provide a shuttle to the airport? ### Where is Encanto Acapulco located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Encanto Acapulco Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 357 8 - Good 95 6 - Okay 26 4 - Poor 13 2 - Terrible 24 ## Reviews ### 10/10 Excellent #### robert 29 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto. ##### robert Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Alejandro 8 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent experience but the service was slow. ##### Alejandro Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Verified traveller 18 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best in Acapulco! Warm service and the best views of the Acapulco Bay! Origen restaurant is a must! ![](https://a.travel-assets.com/ugc/hotel-reviews/6D7542D612D6A2DD832E62F82FF272234D172CA01666137414192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4B7E4A787ABAEBBD233BB5FD70DDE585843037C41666137421995.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DFE9E560D831EDA5549F13B71C5BBEA83CB13F141666137415869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01046B41F040628D3C7F5D78AF40798DC3BDCBD41666137625535.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Oct 2022 ### 10/10 Excellent #### Gabriela 17 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing experience the property has great view and the service is excellent!! ##### Gabriela Stayed 2 nights in May 2023 ### 10/10 Excellent #### nathan 2 Mar 2023 Liked: Staff & service, amenities, property conditions & facilities Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property! ##### nathan Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Magally 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### Magally Stayed 2 nights in May 2024 ### 10/10 Excellent #### Isaac 26 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing ##### Isaac ### 10/10 Excellent #### Julian 9 Apr 2025 Liked: Cleanliness, staff & service, amenities . ##### Julian Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### monica 17 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level. ##### monica Stayed 6 nights in Oct 2022 ### 6/10 Okay #### Diego 13 May 2024 Liked: Cleanliness, amenities, property conditions & facilities The service is friendly but really slow ##### Diego Stayed 2 nights in May 2024 ### 8/10 Good #### Richard 23 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️ ##### Richard Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Juan Miguel 16 Mar 2026 Liked: Staff & service, property conditions & facilities El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas. ##### Juan Miguel Stayed 2 nights in Mar 2026 ### 10/10 Excellent #### Sergio Alfredo Gonzalez 10 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantástico todo! ##### Sergio Alfredo Gonzalez Stayed 3 nights in Jan 2026 ### 8/10 Good #### Jose Benjamin 8 Feb 2026 Liked: Cleanliness, property conditions & facilities La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora ![](https://a.travel-assets.com/ugc/hotel-reviews/215fa345-a680-42e7-a78a-e5d013835400-1770524171753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Benjamin Stayed 2 nights in Jan 2026 ### 2/10 Terrible #### José 18 Jan 2026 Disliked: Cleanliness, property conditions & facilities La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables ##### José Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Karla 13 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Las instalaciones están muy chulas… ![](https://a.travel-assets.com/ugc/hotel-reviews/7d06cf7d-d5fb-4aea-82c3-7deb1d014bd2-1768317995654.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karla Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Eduardo 9 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios. ##### Eduardo Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Nuria 3 Jan 2026 Liked: Amenities, property conditions & facilities Disliked: Cleanliness Tardaron casi 2 horas en darnos la habitación, la limpieza es deficiente, el servicio de alimentos sumamente lento, los cuartos muy ruidosos se escuchan los cuartos de junto y la música del restaurante. ##### Nuria Stayed 6 nights in Dec 2025 ### 8/10 Good #### Santiago Cano 30 Dec 2025 Liked: Cleanliness, amenities Comida y habitación. ##### Santiago Cano Stayed 5 nights in Dec 2025 ### 2/10 Terrible #### Natasha 7 Dec 2025 Disliked: Staff & service, amenities, property conditions & facilities Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio ##### Natasha Stayed 1 night in Nov 2025 ### 8/10 Good #### Minseung 30 Nov 2025 Liked: Cleanliness, staff & service El aire acondicionado no servía tan bien, y en las villas no había señal, y el wifi era muy lento ##### Minseung Stayed 3 nights in Nov 2025 ### 8/10 Good #### Lindsey 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities El lugar es hermoso, la habitación, el hotel en general. Pero el servicio y atención del personal podría mejorar ##### Lindsey Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Noely 7 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy agradable ,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto! ![](https://a.travel-assets.com/ugc/hotel-reviews/b8660520-ced9-4d7c-ba24-03af65117bdf-1759810539618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19e84449-bcf3-4aba-afdb-d74a3e03b138-1759810539881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79abdb45-3dd0-471d-9c82-ac0ec803aadd-1759810541275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noely Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rafael 15 Sept 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities La propiedad necesita mantenimiento urgente. Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado. JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente. Con ese mismo costo puedes buscar una opción que si valga lo que pagas. ##### Rafael Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Ursus 8 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La alberca terrible. Toda despintada y sucia. El servicio de los meseros muy malos El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm. ![](https://a.travel-assets.com/ugc/hotel-reviews/0ca0c4fa-fb26-4a6f-9e7e-66134df07bf1-1757291749235.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16106b94-4b6e-47c7-93bb-a3dda82d969e-1757291749203.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99a21982-c67b-4ae3-b76e-3597fd777e4c-1757291749356.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/be7260ae-5953-443c-9106-258689df511a-1757291749157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ursus Stayed 2 nights in Sep 2025 ### Expedia's Latest Trends ### Hotels > - [Hotels in Kasoa](https://www.expedia.co.uk/Kasoa-Hotels.d3000001105.Travel-Guide-Hotels) > - [Hotels near Benalmadena Marina](https://www.expedia.co.uk/Benalmadena-Marina-Hotels.0-l6259785-0.Travel-Guide-Filter-Hotels) > - [BrijRama Palace, Varanasi - By the Ganges](https://www.expedia.co.uk/Varanasi-Hotels-BrijRama-Palace-A-Heritage-Hotel.h15077866.Hotel-Information) > - [Wedding Hotels in Senegal](https://www.expedia.co.uk/Destinations-In-Senegal-Wedding-Hotel.0-0-d158-tWeddingHotel.Hotel-Filter-Destinations) > - [5 Star Hotels in Romford](https://www.expedia.co.uk/5Star-Romford-Hotels.s50-0-d6144833.Travel-Guide-Filter-Hotels) > - [Villas Scotland](https://www.expedia.co.uk/Scotland-Villas.d11219-aaVillas.Travel-Guide-Accommodation) > - [Hotel Acapulco](https://www.expedia.co.uk/Acapulco-Hotels-Hotel-Acapulco.h71058452.Hotel-Information) > - [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.co.uk/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > - [B&B Dubrovnik](https://www.expedia.co.uk/Dubrovnik-Bed-And-Breakfasts.d553248635126030638-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Gay-Friendly Hotels in Zakynthos](https://www.expedia.co.uk/Zakynthos-Hotels-Gay-Friendly-Hotel.0-0-d601109-tGayFriendlyHotel.Travel-Guide-Filter-Hotels) > - [Le Domaine de la Belle Normandie](https://www.expedia.co.uk/Conde-En-Normandie-Hotels-Manoir-De-Conde-BB-Prestige.h12611389.Hotel-Information) > - [Dreams Acapulco Resorts & Spa - All Inclusive](https://www.expedia.co.uk/Acapulco-Hotels-Dreams-Acapulco-Resort-Spa-All-Inclusive.h36777013.Hotel-Information) > - [Hotels in Banff](https://www.expedia.co.uk/Banff-Hotels.d10550.Travel-Guide-Hotels) > - [Villas Javea](https://www.expedia.co.uk/Javea-Villas.d55335-aaVillas.Travel-Guide-Accommodation) > - [Nobu London Portman Square](https://www.expedia.co.uk/London-Hotels-Nobu-London-Portman-Square.h19959.Hotel-Information) > - [B&B Farnham Common](https://www.expedia.co.uk/Farnham-Common-Bed-And-Breakfasts.d3000383476-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Hotel Emporio Acapulco](https://www.expedia.co.uk/Acapulco-Hotels-Hotel-Emporio-Acapulco.h920648.Hotel-Information) ### Flights > - [Flights from Leeds (LBA) to Ramsgate (MSE)](https://www.expedia.co.uk/lp/flights/lba/mse/leeds-to-manston) > - [Flights from Salé (RBA) to Birmingham (BHX)](https://www.expedia.co.uk/lp/flights/rba/bhx/rabat-to-birmingham) ### Cars > - [Enterprise Car Rentals In Taunton](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Taunton.d5708-c15.Car-Rental-Guide-Suppliers) ### Activities ### Packages > - [Plaza de Santa Ana](https://www.expedia.co.uk/Plaza-De-Santa-Ana-Distrito-Ronda.d553248621533072189.Attraction) > - [Mellieha Holidays](https://www.expedia.co.uk/Mellieha.d4804.Holidays-City-Breaks) > - [Chatham Holidays](https://www.expedia.co.uk/Chatham.d179534.Holidays-City-Breaks) ### General ---