Title: Encanto Acapulco Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Acapulco Luxury resort with 2 restaurants and full-service spa ## Photo gallery for Encanto Acapulco ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/64bdd6c1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/becdd134-d208-448c-9d73-b2eddac55e9a-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Ocean Designer Suite - King | Terrace/patio - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/7dadc8c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/a923b4b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/09bbd6c5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Encanto Acapulco offers ocean views and comfort. Refresh with facials or hot stone massages at Spa Mar Abierto, then enjoy Mexican dishes at two restaurants. The property features a swim-up bar, sun-drenched outdoor pool with loungers, and free WiFi in all rooms. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Hot tub - Bar - Pool - Breakfast available - Gym - Room service £269 includes taxes & fees 16 Dec - 17 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Ocean Balcony Suite - King ![Ocean Balcony Suite - King | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/663ed162.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - King 9.0 Wonderful 4 reviews ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning LCD TV Pillow menu Renovated in 2024 Premium bedding - 656 sq ft - Sea view - Sleeps 3 - 1 King Bed ### View all photos for Ocean Pool Villa - King ![Ocean Pool Villa - King | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/96a38016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Pool Villa - King 9.2 Wonderful 5 reviews ### Highlights Furnished balcony or patio Individually furnished Individually decorated Private pool Air conditioning LCD TV Pillow menu Renovated in 2024 - 1227 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Ocean Balcony Suite - 2 Double ![Ocean Balcony Suite - 2 Double | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/58c1cce6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - 2 Double ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning LCD TV Pillow menu Renovated in 2024 Premium bedding - 656 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Ocean Designer Suite - King ![Ocean Designer Suite - King | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/2899a507.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Designer Suite - King 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning LCD TV Pillow menu Renovated in 2024 Premium bedding - 1001 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.81446%2C-99.86079&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RpCj6LGIDvBidNBS-gLndfkunqE=) Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887 #### What's nearby - Capilla Del Atardecer \- 2 min walk \- 0.1 miles - Chapel of Peace \- 5 min drive \- 1.2 miles - Arena GNP Seguros \- 19 min drive \- 4.2 miles - La Quebrada Cliffs \- 37 min drive \- 10.0 miles - Forum de Mundo Imperial \- 40 min drive \- 8.8 miles #### Getting around - Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 15 min drive #### Restaurants - ‪Praya - ‬8 min drive - ‪Sí Señor Acapulco - ‬8 min drive - ‪Zibu - ‬4 min drive - ‪Sirocco - ‬4 min drive - ‪Hotel Encanto - ‬5 min walk ## About this property ### Encanto Acapulco Luxury boutique resort located near Chapel of Peace with rooms refurbished in 2024 Located close to Botanical Gardens of Acapulco and Arena GNP Seguros, Encanto Acapulco provides a swim-up bar, a poolside bar and a free daily manager's reception. Indulge in a body treatment, a facial and a body scrub at Spa Mar Abierto, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. In addition to a terrace and a garden, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar - Free valet parking - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station - Babysitting (surcharge), massage treatment rooms and a banquet hall Room features All guest rooms are individually furnished, and feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning. Other amenities include: - Children's slippers and travel cots - Bathrooms with rainfall showers and free toiletries - 42-inch LCD TVs with streaming services and premium channels - Furnished balconies or patios, wardrobes/cupboards and daily housekeeping ## Similar properties ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3420000/3412300/3412223/886353a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Cabo Marques Acapulco - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 740 reviews £353 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=3412223&PinnedHotelID=3412223&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/226b2f0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 1,215 reviews £133 includes taxes & fees 16 Dec - 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17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=114426047&PinnedHotelID=114426047&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191784/775dc41c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Mundo Imperial Puente del Mar - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 1,004 reviews £111 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=2191784&PinnedHotelID=2191784&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - 24-hour return airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free covered valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 7 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children - 2 restaurants - A bar/lounge - A poolside bar - A swim-up bar - Free daily manager's reception ### Restaurants on site - Restaurante Origen - RestauranteTerraza ### Things to do - Full-service spa - Health club - Hot tub - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Travel cot ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre (1,018 square foot of space) - Meeting rooms ### Outdoors - Garden - On the bay - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Spa open daily - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Pool access ramp on site - Pool hoist on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 2 buildings - 5 floors - At least 80% of food locally-sourced - Banquet hall - Beaux Arts architecture - Built in 2009 - Designated smoking areas - Local artist showcase - No plastic water bottles - Renovated guestrooms - January 2024 - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with premium cable channels - IPod dock - Streaming services ### Food and drink - 24-hour room service - Champagne service - Minibar ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults and USD 20 to 40 for children - Airport shuttle fee: USD 90 per vehicle (return, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 11 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encanto Acapulco Encanto Hotel Hotel Encanto Acapulco Encanto Acapulco Hotel Encanto Acapulco Resort Encanto Resort Hotel Encanto Encanto Acapulco Resort Encanto Acapulco Acapulco Encanto Acapulco Resort Acapulco ## Frequently asked questions ### Does Encanto Acapulco have a pool? ### How much does it cost to stay at Encanto Acapulco? ### Is Encanto Acapulco pet-friendly? ### How much is parking at Encanto Acapulco? ### What time is check-in at Encanto Acapulco? ### What time is check-out at Encanto Acapulco? ### Does Encanto Acapulco provide a shuttle to the airport? ### Where is Encanto Acapulco located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Encanto Acapulco Reviews ## Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 344 8 - Good 92 6 - Okay 25 4 - Poor 13 2 - Terrible 23 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 9.2/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Verified traveller 18 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best in Acapulco! Warm service and the best views of the Acapulco Bay! Origen restaurant is a must! ![](https://a.travel-assets.com/ugc/hotel-reviews/6D7542D612D6A2DD832E62F82FF272234D172CA01666137414192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4B7E4A787ABAEBBD233BB5FD70DDE585843037C41666137421995.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DFE9E560D831EDA5549F13B71C5BBEA83CB13F141666137415869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01046B41F040628D3C7F5D78AF40798DC3BDCBD41666137625535.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Oct 2022 ### 10/10 Excellent #### Gabriela 17 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing experience the property has great view and the service is excellent!! ##### Gabriela Stayed 2 nights in May 2023 ### 10/10 Excellent #### Magally 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### Magally Stayed 2 nights in May 2024 ### 10/10 Excellent #### Julian 9 Apr 2025 Liked: Cleanliness, staff & service, amenities . ##### Julian Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### nathan 2 Mar 2023 Liked: Staff & service, amenities, property conditions & facilities Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property! ##### nathan Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Isaac 26 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing ##### Isaac ### 6/10 Okay #### Diego 13 May 2024 Liked: Cleanliness, amenities, property conditions & facilities The service is friendly but really slow ##### Diego Stayed 2 nights in May 2024 ### 10/10 Excellent #### monica 17 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level. ##### monica Stayed 6 nights in Oct 2022 ### 8/10 Good #### Richard 23 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️ ##### Richard Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### Natasha 7 Dec 2025 Disliked: Staff & service, amenities, property conditions & facilities Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio ##### Natasha Stayed 1 night in Nov 2025 ### 8/10 Good #### Lindsey 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities El lugar es hermoso, la habitación, el hotel en general. Pero el servicio y atención del personal podría mejorar ##### Lindsey Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Noely 7 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy agradable ,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto! ![](https://a.travel-assets.com/ugc/hotel-reviews/b8660520-ced9-4d7c-ba24-03af65117bdf-1759810539618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19e84449-bcf3-4aba-afdb-d74a3e03b138-1759810539881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79abdb45-3dd0-471d-9c82-ac0ec803aadd-1759810541275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noely Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rafael 15 Sept 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities La propiedad necesita mantenimiento urgente. Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado. JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente. Con ese mismo costo puedes buscar una opción que si valga lo que pagas. ##### Rafael Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Ursus 8 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La alberca terrible. Toda despintada y sucia. El servicio de los meseros muy malos El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm. ![](https://a.travel-assets.com/ugc/hotel-reviews/0ca0c4fa-fb26-4a6f-9e7e-66134df07bf1-1757291749235.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16106b94-4b6e-47c7-93bb-a3dda82d969e-1757291749203.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99a21982-c67b-4ae3-b76e-3597fd777e4c-1757291749356.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/be7260ae-5953-443c-9106-258689df511a-1757291749157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ursus Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Patricio Eduardo 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tpdo muy bueno. ##### Patricio Eduardo Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gabriela 26 May 2025 Liked: Cleanliness, staff & service, amenities Nos quedamos sin agua a medio gas njsbonae en la regadera ##### Gabriela Stayed 3 nights in Apr 2025 ### 8/10 Good #### Alejandro 8 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hotel que todavía tiene posibilidades de En general todo el personal muy atento. Hubo algunos detalles, desde tener que mandar a alguien de mantenimiento para arreglar una llave que goteaba, un tubo de la regadera zafado y lo más increible de todo, no tenían cobijas!!! Frente a nuestra alberca hubo un espejo de agua que hoy se ve muy desarreglado y una obra parada que afecta la vista y la decoración. Por último, nos llevamos la sorpresa de que permiten apartar camastros... lo cual no es digno de un hotel de esta categoría. ##### Alejandro Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Karla 2 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Simplemente maravilloso!! ##### Karla Stayed 1 night in Mar 2025 ### 10/10 Excellent #### David 31 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel es una maravilla. La atención de todo el personal es muy muy muy bueno. Sin duda regresaré como lo hemos hecho antes. Todo el staff nos brindó la mejor de las atenciones. Gracias totales. ##### David Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Verified traveller 5 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel viejo y sucio El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído. ##### Verified traveller Stayed 2 nights in Feb 2025 ### 8/10 Good #### Luis Gerardo 5 Feb 2025 Liked: Cleanliness, property conditions & facilities Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! , ##### Luis Gerardo Stayed 3 nights in Feb 2025 ### 4/10 Poor #### María del Rocío 3 Feb 2025 Liked: Cleanliness, staff & service, room comfort #### Decepcionada Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/ La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas. ![El atardecer se ve precioso del Hotel ](https://a.travel-assets.com/ugc/hotel-reviews/7B374994B687CB07A727E7AF2709B9724F5578251738618929691.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tiene un diseño arquitectónico muy cool ](https://a.travel-assets.com/ugc/hotel-reviews/905B3FE32AD4A8362FC116B7623BF3E4FAABAF3C1738618929021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![La habitación que teníamos Fue con alberca privada ](https://a.travel-assets.com/ugc/hotel-reviews/1A63CA5D3D155235DDE2616BA536E3AB11320BB91738618931266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### María del Rocío Stayed 2 nights in Feb 2025 ### 4/10 Poor #### FRANCISCO 28 Dec 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Bonito, pero no volveré El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura. ##### FRANCISCO Stayed 4 nights in Dec 2024 ### 8/10 Good #### German 23 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Alimentos un poco malos servicio excelente ##### German Stayed 1 night in Oct 2024 ### 6/10 Okay #### Jorge 11 Sept 2024 Liked: Cleanliness, room comfort #### No tan bien... Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación. ##### Jorge Stayed 3 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Hotels near Central Milton Keynes Shopping Centre](https://www.expedia.co.uk/Central-Milton-Keynes-Shopping-Centre-Hotels.0-l6193807-0.Travel-Guide-Filter-Hotels) > > [Lily of the Valley](https://www.expedia.co.uk/Sainte-Maxime-Saint-Tropez-Hotels-Lily-Of-The-Valley.h36418920.Hotel-Information) > > [5 Star Hotels in Khao Lak](https://www.expedia.co.uk/5Star-Khao-Lak-Hotels.s50-0-d6050457.Travel-Guide-Filter-Hotels) > > [St-Alban Hotel & Spa](https://www.expedia.co.uk/La-Clusaz-Hotels-St-Alban-Hotel-Spa.h29054993.Hotel-Information) > > [Hotels in Hoxton](https://www.expedia.co.uk/Hoxton-London-Hotels.0-n6170817-0.Travel-Guide-Filter-Hotels) > > [JW Marriott Cancun Resort & Spa](https://www.expedia.co.uk/Cancun-Hotels-JW-Marriott-Cancun-Resort-Spa.h582720.Hotel-Information) > > [Hotel Beacon](https://www.expedia.co.uk/New-York-Hotels-Hotel-Beacon.h7422476.Hotel-Information) > > [Lytchett Bay View Holiday home](https://www.expedia.co.uk/Poole-Hotels-Lytchett-Bay-View-Holiday-Home.h57678134.Hotel-Information) > > [Cabin Rentals Tromsø](https://www.expedia.co.uk/Troms-Cabins.d3512-aaCabins.Travel-Guide-Accommodation) > > [Hotels in Nişantaşı](https://www.expedia.co.uk/Nisantas-Istanbul-Hotels.0-n6184222-0.Travel-Guide-Filter-Hotels) > > [Argo Hotel](https://www.expedia.co.uk/Mykonos-Hotels-Argo-Hotel.h1216067.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [EPIC SANA Marques Hotel](https://www.expedia.co.uk/Lisbon-District-Hotels-EPIC-SANA-Marques-Hotel.h1108961.Hotel-Information) > > [Hotels near Sutton Hoo](https://www.expedia.co.uk/Sutton-Hoo-Hotels.0-l6260750-0.Travel-Guide-Filter-Hotels) > > [Beach Resorts & Hotels in Barmouth](https://www.expedia.co.uk/Barmouth-Hotels-Beach-Hotels.0-0-d8117-tBeachHotels.Travel-Guide-Filter-Hotels) > > [ClassicLodges Hotels in Yorkshire](https://www.expedia.co.uk/Yorkshire-Hotels-Classic-Lodges.0-0-d6342462--bClassicLodges.Travel-Guide-Filter-Hotels) > > [Hotel Edison Times Square](https://www.expedia.co.uk/New-York-Hotels-Hotel-Edison-Times-Square.h6260.Hotel-Information) ### Flights > [Flights from Dublin (DUB) to Chicago (ORD)](https://www.expedia.co.uk/lp/flights/dub/ord/dublin-to-chicago) > > [Flights from Las Vegas (LAS) to San Francisco (SFO)](https://www.expedia.co.uk/lp/flights/las/sfo/las-vegas-to-san-francisco) > > [Flights from Batticaloa (BTC) to Seeduwa - Katunayake (CMB)](https://www.expedia.co.uk/lp/flights/btc/cmb/batticaloa-to-colombo) > > [Flights from Gerald's (MNI) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/mni/edi/plymouth-to-edinburgh) ### Activities ### Packages > [Fuessen Holidays](https://www.expedia.co.uk/Fuessen.d5160.Holidays-City-Breaks) > > [Frida Kahlo Museum](https://www.expedia.co.uk/Frida-Kahlo-Museum-Coyoacan.d501744.Attraction) ### General