Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Los Angeles

WORST HOTEL STAY OF MY LIFE!!!!!!!!!!!!!!!!!!1

Posted 21-Jul-2016
Pros: NOTHING
Cons: EVERYTHING
Location: IT'S A BIG LIE, IT'S NOT IN PUNTA DIAMANTE!!!!!
LET ME WRITE THIS IN 'CAPS'. THIS IS BY FAR THE WORST STAY OF MY LIFE!!! THE LOCATION IS A LIE, IT'S NOT PUNTA DIAMANTE, AND CONSIDERING HOW DANGEROUS ACAPULCO IS, IT SAYS A LOT. THE HOTEL HAS A BIG POWER OUTAGE ISSUE, THE ELECTRICITY WENT OFF FOR A FULL DAY!!! NO AC, NOTHING. HOTEL FRONT DESK WOULDN'T RESPOND MY CALLS. THEY WERE TELLING EVERYONE THAT ELECTRICITY WOULD RETURN BY THE HOUR, A FULL DAY. FOOD IN THE HOTEL, YOU CAN IMAGINE. MY SON GOT FOOD POISON, WE DECIDED TO LEAVE A DAY BEFORE. EVERYONE IN THE HOTEL, ESPECIALLY FLOOR MANAGER JACQUELINE, SERIAL LIARS, FALSE PROMISES, NO RESOLUTION. WORST VACATION OF MY LIFE, AND I HAD THE CHANCE TO TRAVEL ALL OVER THE WORLD. LOOK SOMEWHERE ELSE PLEASE!!!!! SERIOUSLY CONSIDERING SUING THE HOTEL
4out of 5
by A verified traveller from Morelos

Hotel agradable vista a la bahía

Posted 18-Jul-2016
Pros: La comida, las vistas a la bahía
Cons: Que haya mayor atención al cliente por parte del personal. Y el room service, puesto que pedí servicio a la habitación y el personal nunca llegó.
Location: Es un lugar bastante tranquilo, recomendable si se desea ir de descanso.
Todo fue agradable durante en la estancia. Tiene bonitas vistas hacia la bahía. Las albercas cuentan con bonitos diseños y decoraciones. La comida estuvo bastante bien, sobre todo en el desayuno continental que cuentan con gran variedad de alimentos. El único inconveniente que tuve fue con el servicio al cuarto, ya que cuando solicite que me trajeran una botella de agua nunca llegó.
5out of 5
by A verified traveller

Relajación y servicio de calidad

Posted 15-Apr-2016 on Hotels
En general el hotel cuenta con muy buenas condiciones y está en una zona donde la playa está muy bonita y no hay tanta gente.
4out of 5
by JAHEL

This traveller left a rating score only Posted 03-Apr-2016 on Hotels
2out of 5
by Thomas from Districto Federal

Never again!!!

Posted 02-Apr-2016 on Hotels
Never Again!!! - Bad quality of food - bad management - some staff is excellent & the rest need a lot of training
4out of 5
by A verified traveller from Mexico DF

Posted 01-Apr-2016
Good hotel with clean amenities and very good pools. Restaurant and food could be better. Overall service was good, with some waiters very good and others disappointing. We spend a week and the family had a great time!
3out of 5
by A verified traveller

Bien

Posted 28-Mar-2016
Indtalaciones con fslta de mantenimiento. Precios de bebidas abusivos.
5out of 5
by Victor Hugo from Ciudad de México

muy muy recomendable

Posted 27-Mar-2016 on Hotels
De maravilla. Todos muy amables el hotel muy buenas condiciones vale mucho la pena pagas por descansar no por sufrir.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Mar-2016 on Hotels
5out of 5
by A verified traveller

Wonderful hotel on the beach and with great views.

Posted 20-Mar-2016
Pros: The hotel and the service.
Cons: Fish could have been fresher.
Location: Not aplicable
We had a very good time and enjoyed lots of privacy and excellent service. We will certainly be back.