Compare and book 5 Star hotels in Sutton Benger, Chippenham

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"Overall our stay was pleasant. The room and hotel itself is beautiful. Our issue came with the food. We wanted some food at about 9:15pm sent to our room and all that was available were tiny sandwiches which were not substantial. I have stayed at many 5 star hotels that offer far greater choice and variety with room service, especially when it’s at a relatively normal hour. We had high hopes for the breakfast but unfortunately was underwhelming for a whopping £30 per person I was expecting a lot more choice. The flavours and offerings for a 5 star hotel were sub par. The eggs benedict felt like it was made at a 2 star hotel. I would say that also waiting about 20 mins for each dish was far too long. It looks like the hotel is lacking a proper breakfast buffet reminiscent of what you would expect at a luxury hotel. It’s safe to say although the hotel is beautiful I will not be staying again although the spa and massages we had were lovely."

"The staff really made this stay special… particularly the restaurant staff. We arrived and had no trouble parking - I think if busier it could be an issue. The check in was smooth and the receptionist were really helpful. The room was lovely - the hotel and the grounds are stunning. Food was exceptional as was the service. Will definitely look to stay again! "